SleekFlow Features

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 43 reviewers of SleekFlow have provided feedback on this feature.

Delivers notifications to both sides of the conversation. 45 reviewers of SleekFlow have provided feedback on this feature.

As reported in 35 SleekFlow reviews. Sends automated emails to further engage clients and potential clients.

Based on 43 SleekFlow reviews. Allows for live chat to be enabled within the app for customer help.

Archives conversations in a separate location for later reference. This feature was mentioned in 45 SleekFlow reviews.

As reported in 41 SleekFlow reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. 40 reviewers of SleekFlow have provided feedback on this feature.

As reported in 44 SleekFlow reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 43 SleekFlow reviews. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 27 SleekFlow reviews.

Creates and assigns support tickets, scheduling them in a timely manner. 26 reviewers of SleekFlow have provided feedback on this feature.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 25 SleekFlow reviews.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 22 SleekFlow reviews.

As reported in 28 SleekFlow reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. This feature was mentioned in 27 SleekFlow reviews.

Connects employees with customers through a calling solution. 25 reviewers of SleekFlow have provided feedback on this feature.

Ability to connect agents with customers through text message solution. This feature was mentioned in 26 SleekFlow reviews.

Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Software incorporates multiple digital communications channels. This feature was mentioned in 70 SleekFlow reviews.

Allows incorporation of inbound contacts from non-marketing channels. 63 reviewers of SleekFlow have provided feedback on this feature.

Based on 24 SleekFlow reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. 26 reviewers of SleekFlow have provided feedback on this feature.

As reported in 26 SleekFlow reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

As reported in 24 SleekFlow reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

Automatically calculates which leads are the most likely to become a customer.

Automatically contacts all leads.

Utilizes natural language processing to set up meetings.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance.

Measure return on investment and leverage data to predict profitability of future projects.

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

As reported in 66 SleekFlow reviews. Allows planning and deployment of an overall communications strategy.

Based on 65 SleekFlow reviews. Includes or integrates with content creation apps.

As reported in 68 SleekFlow reviews. Outbound communications are segmented and personalized.

Based on 63 SleekFlow reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 61 reviewers of SleekFlow have provided feedback on this feature.

The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.

The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels.

Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.

The ability to integrate customer service into all channels.

The ability to integrate marketing tools into all channels.

Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.

The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels.

Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.

The ability to transfer data between channels in order to streamline operations.

As reported in 71 SleekFlow reviews. Grants high speed API calls for fast communications.

As reported in 71 SleekFlow reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.

Based on 72 SleekFlow reviews. Provides clear, effective documentation for API integrations.

Based on 73 SleekFlow reviews. Provides public user forums for support questions and help.

Connects users with professional support teams to troubleshoot and finetune integrations. 78 reviewers of SleekFlow have provided feedback on this feature.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Based on 45 SleekFlow reviews. Customize your chat workflows with rules and automations.

As reported in 44 SleekFlow reviews. Control who the chatbot converses with (and when).

Based on 45 SleekFlow reviews. Has the ability to connect interlocator with a human agent when the need arises.

As reported in 43 SleekFlow reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 42 SleekFlow reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

As reported in 43 SleekFlow reviews. Provide tools for live chat on one's website.

As reported in 44 SleekFlow reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 43 SleekFlow reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 44 SleekFlow reviews.

As reported in 42 SleekFlow reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 44 SleekFlow reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 44 SleekFlow reviews. Can collect and store information from interlocators, such as email, phone number, etc.

As reported in 49 SleekFlow reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 47 SleekFlow reviews.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 46 SleekFlow reviews.

As reported in 48 SleekFlow reviews. Provides features for sending outbound messages to engage customers through proactive support.

As reported in 47 SleekFlow reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 43 SleekFlow reviews.

Based on 45 SleekFlow reviews. Maintains a transcript of conversations from all channels.

As reported in 47 SleekFlow reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 17 SleekFlow reviews. Allows users to generate text based on a text prompt.

Based on 17 SleekFlow reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 16 SleekFlow reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 16 SleekFlow reviews.

As reported in 16 SleekFlow reviews. Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt. 11 reviewers of SleekFlow have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 11 SleekFlow reviews.

Based on 22 SleekFlow reviews. Allows users to generate text based on a text prompt.

Based on 22 SleekFlow reviews. Condenses long documents or text into a brief summary.

As reported in 26 SleekFlow reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 26 reviewers of SleekFlow have provided feedback on this feature.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Based on 36 SleekFlow reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns 36 reviewers of SleekFlow have provided feedback on this feature.

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty This feature was mentioned in 35 SleekFlow reviews.

Offers features for personalizing WhatsApp messages based on customer information or past behavior This feature was mentioned in 36 SleekFlow reviews.

Allow users to share promotions with subscribers via WhatsApp 36 reviewers of SleekFlow have provided feedback on this feature.

Based on 36 SleekFlow reviews. Provides automated WhatsApp message replies to recipients

Deliver tailored promotions to specific audience segments 36 reviewers of SleekFlow have provided feedback on this feature.

Based on 36 SleekFlow reviews. Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Allow customers to browse, discover, research, purchase, and complete payment in real-time This feature was mentioned in 34 SleekFlow reviews.

Provides analytics on opt-ins, open and delivery rates, and click-throughs 35 reviewers of SleekFlow have provided feedback on this feature.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.

Use Agentic AI to deliver superior customer engagement through human-like conversations.

Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications.

Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface

Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives