--- title: Singlecomm Reviews meta_title: 'Singlecomm Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Singlecomm works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 4 scale: '5' date_modified: '2026-06-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Singlecomm Reviews **Vendor:** SingleComm **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Singlecomm SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers. ## Singlecomm Reviews ### 1. Telephony with a smile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Singlecomm?** Stellar support team and intuitive reports. LOOKER / Analytics is the real star of the show- giving unfettered access to the ins and outs of our daily business, i would not be able to survive at work without Analytics reporting within Singlecomm **What do you dislike about Singlecomm?** Speed at which new features are added to the platform. **What problems is Singlecomm solving and how is that benefiting you?** End to end telephony provider for our center. They provide the scripting tools and a solid CRM which meets our needs. Analytics by Singlecomm drives the reporting at our center. ### 2. Great overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Evie J. | Etsy Shop Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Singlecomm?** Easy to navigate software with time logs, call records, and various settings for being in different projects at work.I like that customers can leave a review **What do you dislike about Singlecomm?** Sometimes there are glitches (not frequently at all). I've experienced two agents answering the same call, audio issues, and getting stuck in disposition. **What problems is Singlecomm solving and how is that benefiting you?** Swiftly answering customer inquiries via phone call, getting customer feedback, managing time in calls and disposition, and having a database of prior calls ### 3. SingleComm review **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer T. | Retention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Singlecomm?** Ease of sign on. It is very easy to sign on to singlecomm but I am definitely not a happy customer. We just switched to using this software about a week ago and I don't like it one bit I have had nothing but issues with it since and before when we used Call Tracking Matrix I had no problems. **What do you dislike about Singlecomm?** I dislike everything about it. I consistently get customers saying my calls are breaking up or sound like I am under water yet I can hear them perfectly. The extra questions you have to answer before you can hang up is a pain in the but but I understand the reasoning for them. At this time we can't call clients out of the United States makes it more difficult to get in touch with those customers that are in other countries. **Recommendations to others considering Singlecomm:** It is very easy to use and easy to learn the system if you can figure out the breaking up on the calls I would have no problem with the software. **What problems is Singlecomm solving and how is that benefiting you?** We are able to call customers back in a timely manner. ## Singlecomm Discussions - [What is Singlecomm used for?](https://www.g2.com/discussions/what-is-singlecomm-used-for) - [View Singlecomm pricing details and edition comparison](https://www.g2.com/products/singlecomm/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A15%3A10+-0500&secure%5Bsession_id%5D=6fd67bb6-165a-4671-81fd-7845e2bfb090&secure%5Btoken%5D=6262cfa027eed0c06d6bd41b40d48f2ef7e1a6aead3cb01e5b6ac1c736272d91&format=llm_user) ## Singlecomm Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Singlecomm Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)