Top 10 VoIP Alternatives & Competitors

(5)4.6 out of 5

Looking for alternatives or competitors to VoIP? VoIP Providers is a widely used technology, and many people are seeking simple, reliable software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to VoIP include ease of use and reliability. The best overall VoIP alternative is Webex Suite. Other similar apps like VoIP are Dialpad Connect, Nextiva, Quo, and Zoom Phone. VoIP alternatives can be found in VoIP Providers but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to VoIP

Webex Suite
Dialpad Connect
Nextiva
Quo
Zoom Phone
JustCall
Podium
CloudTalk

Top 10 Alternatives to VoIP Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how VoIP stacks up to the competition, check reviews from current & previous users in industries like Banking, Fund-Raising, and Real Estate, and find the best product for your business.

Webex Suite

By Cisco

4.2/5

(18,611)

Product Description

Reviewers say compared to VoIP, Webex Suite is:

More usable

Categories in common with VoIP:

By Dialpad

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Reviewers say compared to VoIP, Dialpad Connect is:

More usable

Categories in common with VoIP:

By Nextiva

Product Description

Reviewers say compared to VoIP, Nextiva is:

More usable

Categories in common with VoIP:

VoIP Providers

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Zoom Phone

By Zoom

4.6/5

(2,616)

Product Description

Reviewers say compared to VoIP, Zoom Phone is:

More usable

Categories in common with VoIP:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Reviewers say compared to VoIP, JustCall is:

More usable

Categories in common with VoIP:

By Podium

Product Description

Reviewers say compared to VoIP, Podium is:

More usable

Categories in common with VoIP:

By CloudTalk

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to VoIP, CloudTalk is:

More usable

Categories in common with VoIP:

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to VoIP, Genesys Cloud CX is:

More usable

Categories in common with VoIP:

By Aircall

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to VoIP, Aircall is:

More usable

Categories in common with VoIP:

VoIP Providers