# What HR service delivery platforms genuinely improve the employee experience for a company where HR requests are still handled mostly by email and Slack messages?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Most HR teams start with email and Slack. The real question is what <a class="a a--md" elv="true" href="https://www.g2.com/categories/hr-service-delivery">HR service delivery platforms</a> actually improve the employee experience when that's the baseline, not just replace it with something equally messy.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The pattern that tends to fail is implementing a platform that employees ignore and revert to Slack anyway. The tools that work in these situations tend to either meet employees where they already are or make the new experience noticeably better than sending a message and waiting.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are a few that seem to shift that experience meaningfully:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-hr-service-delivery/reviews"><strong>ServiceNow HR Service Delivery</strong></a> (4.3 stars, 350+ reviews): Moves requests into structured workflows with visible status tracking, so employees stop following up on things manually. Reviewers describe the shift from fragmented email threads to a single tracked request as one of the clearest improvements employees notice early.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/applaud-hr/reviews"><strong>Applaud</strong></a> (4.8 stars, 50+ reviews): Builds employee-facing portals that replace scattered interactions with a single place to submit requests, check status, and find policy information. Reviewers mention that the employee-first design makes adoption easier than tools built primarily for HR admin use.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rezolve-ai/reviews"><strong>Rezolve.ai</strong></a> (4.8 stars, 30+ reviews): Works directly inside Slack and Teams so employees never have to leave the tools they're already in. Reviewers describe this as the key reason adoption was faster than expected, because the experience felt like an upgrade to Slack rather than a replacement for it.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/leena-ai/reviews"><strong>Leena AI</strong></a> (4.6 stars, 150+ reviews): Handles common employee queries through AI assistants that respond instantly, which matters most when the volume of repetitive HR questions is eating up the team's time. Reviewers describe it reducing the number of messages that require a human to respond to at all.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which approach worked better for you: replacing Slack and email entirely, or layering structure on top of them?</p>

##### Post Metadata
- Posted at: about 1 month ago
- Author title: Writer
- Net upvotes: 2


## Comments
### Comment 1

&lt;p&gt;We moved off email and Slack for HR requests and honestly getting people to stop DMing directly was the whole project. The platform was live in a few weeks, the behaviour change took much longer. How have other teams handled that side of it?&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: Marketing Executive





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