What do you like best about ShipHero?
ShipHero does a great job streamlining operations and keeping fulfillment flowing smoothly. The interface is easy to navigate, which matters a lot when you live in the system all day, and the recent upgrades around inventory locations, totes, and related workflows have been genuinely helpful and show they are investing in the product.
Customer service has also been solid overall. When we run into issues, we usually hear back within a few hours, which makes a big difference when operations are moving fast. Review collected by and hosted on G2.com.
What do you dislike about ShipHero?
That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and has caused repeated operational issues and slowdowns. I am sure it is being worked on, but it has had a real and measurable impact on our efficiency.
I also do not understand why replenishment and putaway do not use some sort of snake method similar to fulfillment. During putaway, there is nothing on the main screen that shows where products should go, so you have to click into each item or scan each barcode just to see its location. Because the system does not automatically create an optimized putaway path, a task that should take considerably less time can take hours and a lot of unnecessary steps.
The same issue exists with replenishment. Once you select all the items to replenish, there is no organization or logical flow, so you are forced to manually scroll through the list and create your own path, which again adds unnecessary time and friction.
Another frustrating issue is the default invoice and packing slip label. It only shows five items and prints on about half of a 4 x 6 label. Our previous service displayed close to twenty items on the same size label, which reduced waste and made packing faster. When this was raised with support, the solution offered was their paid custom label service. I made it clear this was not a request for a custom label but a request to improve the standard label experience to match what other platforms already provide.
From there, it felt like the feedback was pushed to the bottom of an endless list of product suggestions. That is especially disheartening because it creates unnecessary waste and inefficiency, then positions a paid upgrade as the fix. Considering the cost of the platform, it feels less like innovation and more like chasing pennies with a handful of dollar bills. Review collected by and hosted on G2.com.
