ShipHero has been a great warehouse management solution for our operations, particularly because of its innovative approach to warehouse execution. What I like most is the advanced picking and packing technology, including Pick-to-Light, Voice Picking, and Tap-to-Pack features. These tools significantly reduce employee interaction with the system and allow staff to stay focused on their tasks, improving productivity, accuracy, and efficiency on the warehouse floor.

Another area where ShipHero stands out is its customer support. The support team is highly responsive, proactive, and always willing to assist with troubleshooting and operational questions, which has been extremely valuable during implementation and day-to-day operations.

From a performance perspective, the platform is fast, reliable, and accurate. Order processing, inventory updates, and warehouse transactions are completed efficiently, and the system consistently delivers the expected results. The user interface is also well-designed and intuitive, making it easy for new users to learn and navigate without extensive training.

I also appreciate newer features such as the ability to attach images during the receiving process, which helps with inventory verification, documentation, and tracking.

The only area I found somewhat challenging was the integration and API setup process. While the platform is highly capable, understanding how integrations, endpoints, and custom workflows operate can be complex, particularly for new users without a technical background. Additional documentation and a more streamlined integration experience would be beneficial.

Overall, ShipHero is a powerful, modern, and user-friendly WMS that combines innovative warehouse technology with strong operational performance and excellent customer support. I would highly recommend it to warehouses and 3PL providers looking to improve accuracy, efficiency, and scalability. Review collected by and hosted on G2.com.

I don't have any major dislikes about ShipHero. If I were to suggest an area for improvement, it would be the training and workflow documentation, particularly around the outbound fulfillment process. While ShipHero Academy provides a good range of training materials, I spent a significant amount of time reviewing the courses and still found certain processes challenging to apply when working in a live production environment. More detailed, real-world examples and step-by-step operational guides would help users transition from training to day-to-day warehouse operations more effectively. Overall, the system itself performs very well; the opportunity for improvement lies primarily in making the learning and onboarding experience more intuitive. Review collected by and hosted on G2.com.

We really like the Workforcehero feature. It helps keep track of employees, where they are, what they are doing, is it productive and breaks down costs for actions completed to help you understand the true costs of your work per customer. Helps you target who needs process improvements, labor changes, or pricing adjustments to make it a win-win relationship with your customer. Review collected by and hosted on G2.com.

Billing had some challenges but they have listened and are working on resolving with a rebuild. Review collected by and hosted on G2.com.

I love that the pick and packing process in ShipHero is super streamlined, making it easier to hire people because there's not much training needed since everything is straightforward on the app. I also love how clients have their own portal and can see their inventory live. The billing feature was one of the main reasons I switched to ShipHero, as it automatically creates bills for clients. The team at ShipHero is phenomenal, and after trying many WMS, I found this one to be the easiest to use. I love the adaptability, where you can set up things as you want them to fit your process. Once set up properly, ShipHero allows me to ship more orders than other WMS systems. ShipHero also saves us from hiring three more people. For me, the initial setup was very easy, and I was up and running in two days. Review collected by and hosted on G2.com.

I have to use extra SaaS for returns as it's not very good on ShipHero, and also for billing payments (wallet). Review collected by and hosted on G2.com.

There are definitely many aspects I could mention about the software, but I’ll stick to the main points that have truly been competitive advantages for us.

1. Implementation: It’s easy for everyone to learn and understand, including partners, staff, and customers, and that feels like pure magic. As a 3PL owner, I want both potential and current customers to feel confident trusting their operations with us. ShipHero makes the processes so straightforward that even our customers can follow and understand them.

2. Support: Cathy Galvis and the whole team have been proactive and easy to reach whenever we need solutions or guidance. Operations can’t stop, so when issues come up, they respond quickly and resolve them fast. That has been a real game changer.

3. Upgrades: Whenever ShipHero upgrades the system, we’re able to offer new and improved features to our customers, and they genuinely appreciate them. In the logistics world, we’re always looking to improve processes and tools, and having ShipHero by our side doing that allows us to stay focused on growing the business and finding the right customers.

Overall, ShipHero is software that truly makes a difference. Its easy integration and day-to-day usability, strong customer support, and consistent updates make our work easier and help us reach our goals in a solid and fast way. Review collected by and hosted on G2.com.

So far I can say, all the issue has been fixed by them. Review collected by and hosted on G2.com.

The biggest upside of using ShipHero is the control it gives us over our warehouse operations. Having real-time inventory tracking, barcode scanning, and clear bin locations has significantly improved our inventory accuracy and reduced picking errors. ShipHero has helped us maintain efficient fulfilment processes as my business grows. Review collected by and hosted on G2.com.

I don’t see many downsides to ShipHero. One feature I’d really like to see, and honestly think should be standard is a confirmation prompt when staff manually adjust inventory on a mobile device. After making changes, the app should clearly confirm that edits were made and if someone taps Back, ask whether they want to leave the screen.

Right now, staff can update inventory, get distracted, and then hit Back without any warning. If they forget to press Save, those changes can be lost and inventory not updated. A simple message like, “Are you sure you want to go back? Please confirm or press Save,” would prevent that. Review collected by and hosted on G2.com.

The support from the FDE Team and Shiphero Team has been amazing. Alex and Abraham has been helpful and responsive.

When we flagged reporting issues after go-live, they moved fast and turned around fixes across multiple rounds. The real-time inventory sync is solid too. Stock validates at the order level the moment a SKU gets added, which saves us from fulfillment errors downstream.

Pricing and ROI has already paid off. Shiphero and our Custom app has given us time back in our operations. Review collected by and hosted on G2.com.

Some of the UI flows take more clicks than they should, especially in the reporting side. Filtering by warehouse and brand at the same time gets sluggish. Not a dealbreaker, just room to tighten. Review collected by and hosted on G2.com.

Implementing ShipHero for our 3PL is a game changer. The mobile app functionality, packing apps, etc are buying us to a of time back. There’s a ton of piece of mind gained by consolidating our operations into a single platform like ShipHero. We’re more efficient for our clients and the visibility we’re now sharing with our clients through the customer portal is a massive win. Our people are able to focus on the rights tasks while our clients have the ability to self serve and get answers to their questions. Review collected by and hosted on G2.com.

Nothing to report yet. This is a big win compared to what we’re coming from. Review collected by and hosted on G2.com.

We really value the relationship we have with the ShipHero team. They’re open to feedback and have partnered with us on several feature requests that came directly from our input and ultimately made it into production. Review collected by and hosted on G2.com.

The Ships4Us client portal could definitely be improved. I’d also like to see more granular user permissions for staff, so access can be tailored more precisely. Review collected by and hosted on G2.com.

Reliability is impeccable specially with their support team Review collected by and hosted on G2.com.

I think their integration is still quite glitchy which makes me usually talk to the support team Review collected by and hosted on G2.com.

Their professionalism, responsiveness and genuine commitment to our success. Review collected by and hosted on G2.com.

Nothing comes to mind, as we are genuinely very satisfied with the collaboration. Review collected by and hosted on G2.com.