--- title: ShipHero Reviews meta\_title: 'ShipHero Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 216 reviews by the users' company size, role or industry to find out how ShipHero works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 216 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- ### ShipHero Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. [(43 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736220&qs=pros-and-cons#reviews) Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. [(30 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735478&qs=pros-and-cons#reviews) Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. [(23 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1734682&qs=pros-and-cons#reviews) Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. [(22 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735724&qs=pros-and-cons#reviews) Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. [(21 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736845&qs=pros-and-cons#reviews) Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. [(13 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736936&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. [(11 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735161&qs=pros-and-cons#reviews) Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. [(9 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735673&qs=pros-and-cons#reviews) Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. [(8 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735980&qs=pros-and-cons#reviews) Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. [(8 mentions)](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735199&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ShipHero ##### 1. Ease of Use Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. [ See 43 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736220&qs=pros-and-cons#reviews) See Related User Reviews ![Ginny G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ginny G.") GG Ginny G. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Manages Orders with Superb Support" What do you like about ShipHero? I really appreciate the ease of connecting the channels with ShipHero, which makes our order management much smoother. The available API documentation ![Randall G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall G.") RG Randall G. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Warehouse Operations" What do you like about ShipHero? As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and ##### 2. Customer Support Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. [ See 30 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735478&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive WMS with Great Support and Solid Integrations" What do you like about ShipHero? Intuitive to use, with great customer support and solid integrations. ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. 5.0/5 "Quick Support and Powerful Automation with ShipHero" What do you like about ShipHero? I love how ShipHero's system works fantastic for us and gives us everything we expect. The support is what we're most impressed with; when things aren ##### 3. Features Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. [ See 23 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1734682&qs=pros-and-cons#reviews) See Related User Reviews ![Randall G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall G.") RG Randall G. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Warehouse Operations" What do you like about ShipHero? As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 4.5/5 "Powerful Warehouse Management Tool" What do you like about ShipHero? I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items a ##### 4. Inventory Management Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. [ See 22 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735724&qs=pros-and-cons#reviews) See Related User Reviews ![Randall G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall G.") RG Randall G. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Warehouse Operations" What do you like about ShipHero? As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 4.5/5 "Powerful Warehouse Management Tool" What do you like about ShipHero? I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items a ##### 5. Setup Ease Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. [ See 21 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736845&qs=pros-and-cons#reviews) See Related User Reviews ![Randall G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall G.") RG Randall G. Small-Business (50 or fewer emp.) 5.0/5 "Revolutionized Our Warehouse Operations" What do you like about ShipHero? As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and DL Dan L. Small-Business (50 or fewer emp.) 5.0/5 "Foolproof and Systematic Order Fulfillment" What do you like about ShipHero? I like that ShipHero is foolproof and makes the order fulfillment process very systematic. It gives us confidence in bringing in new employees and get ### 5 Cons or Disadvantages of ShipHero ##### 1. Missing Features Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. [ See 13 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736936&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive WMS with Great Support and Solid Integrations" What do you dislike about ShipHero? Like most WMS systems, it does have some limitations. In our business, we’ve noticed weaknesses in the work order flow, along with limited information ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Small-Business (50 or fewer emp.) 5.0/5 "Great Customer Service!" What do you dislike about ShipHero? I would like to be able to Bulk Edit orders I haven't been able to figure a way out yet ##### 2. Poor Customer Support Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. [ See 11 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735161&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis M.") DM Dennis M. Small-Business (50 or fewer emp.) 3.5/5 "ShipHero Is a great Platform but Replenishment, Putaway Flow, and Basic Labeling Need Improvements" What do you dislike about ShipHero? That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Lack of communication and support with users" What do you dislike about ShipHero? Communication with clients. Having to constantly ask about things not working and being told its because theres a new version coming out or an unspoke ##### 3. Bulk Operations Issues Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. [ See 9 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735673&qs=pros-and-cons#reviews) See Related User Reviews ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 4.5/5 "Powerful Warehouse Management Tool" What do you dislike about ShipHero? Managing multiple storefronts with ShipHero can become tricky. ![Dennis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis M.") DM Dennis M. Small-Business (50 or fewer emp.) 3.5/5 "ShipHero Is a great Platform but Replenishment, Putaway Flow, and Basic Labeling Need Improvements" What do you dislike about ShipHero? That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and ha ##### 4. Integration Issues Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. [ See 8 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735980&qs=pros-and-cons#reviews) See Related User Reviews ![Zaid S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zaid S.") ZS Zaid S. Mid-Market (51-1000 emp.) 4.5/5 "Simply good software" What do you dislike about ShipHero? As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to ![Gary D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary D.") GD Gary D. Small-Business (50 or fewer emp.) 4.5/5 "ShipHero leveled up our fulfillment business" What do you dislike about ShipHero? I dislike that the ShipHero UI feels a bit disjointed and inconsistent. There are sections that have entirely different navigation menus than the rest ##### 5. Inventory Management Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. [ See 8 mentions ](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735199&qs=pros-and-cons#reviews) See Related User Reviews ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 4.5/5 "Powerful Warehouse Management Tool" What do you dislike about ShipHero? Managing multiple storefronts with ShipHero can become tricky. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive WMS with Great Support and Solid Integrations" What do you dislike about ShipHero? Like most WMS systems, it does have some limitations. In our business, we’ve noticed weaknesses in the work order flow, along with limited information ![Farneet W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farneet W.") FW Farneet W. Logistics Coordinator Small-Business (50 or fewer emp.) 7/22/2026 "ShipHero: Innovative Picking Tech, Fast Performance, and Excellent Support" 4/5 What do you like best about ShipHero? ShipHero has been a great warehouse management solution for our operations, particularly because of its innovative approach to warehouse execution. What I like most is the advanced picking and packing technology, including Pick-to-Light, Voice Picking, and Tap-to-Pack features. These tools significantly reduce employee interaction with the system and allow staff to stay focused on their tasks, improving productivity, accuracy, and efficiency on the warehouse floor. Another area where ShipHero stands out is its customer support. The support team is highly responsive, proactive, and always willing to assist with troubleshooting and operational questions, which has been extremely valuable during implementation and day-to-day operations. From a performance perspective, the platform is fast, reliable, and accurate. Order processing, inventory updates, and warehouse transactions are completed efficiently, and the system consistently delivers the expected results. The user interface is also well-designed and intuitive, making it easy for new users to learn and navigate without extensive training. I also appreciate newer features such as the ability to attach images during the receiving process, which helps with inventory verification, documentation, and tracking. The only area I found somewhat challenging was the integration and API setup process. While the platform is highly capable, understanding how integrations, endpoints, and custom workflows operate can be complex, particularly for new users without a technical background. Additional documentation and a more streamlined integration experience would be beneficial. Overall, ShipHero is a powerful, modern, and user-friendly WMS that combines innovative warehouse technology with strong operational performance and excellent customer support. I would highly recommend it to warehouses and 3PL providers looking to improve accuracy, efficiency, and scalability. Review collected by and hosted on G2.com. What do you dislike about ShipHero? I don't have any major dislikes about ShipHero. If I were to suggest an area for improvement, it would be the training and workflow documentation, particularly around the outbound fulfillment process. While ShipHero Academy provides a good range of training materials, I spent a significant amount of time reviewing the courses and still found certain processes challenging to apply when working in a live production environment. More detailed, real-world examples and step-by-step operational guides would help users transition from training to day-to-day warehouse operations more effectively. Overall, the system itself performs very well; the opportunity for improvement lies primarily in making the learning and onboarding experience more intuitive. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? One of the biggest challenges in warehouse operations is balancing productivity with accuracy, and ShipHero does an excellent job of addressing both. The Tap-to-Pack feature is one of my favorite innovations. It allows packers to spend less time interacting with the system and more time focusing on the physical packing process. This creates a smoother workflow, reduces distractions, and improves overall packing efficiency. Another feature I really appreciate is the ability to capture photos during the receiving process. This provides clear documentation of what was received and the condition of the inventory upon arrival. It helps create accountability, improves inventory records, and gives us valuable supporting information when reporting discrepancies or damages. The Pick-to-Light functionality is another standout feature. It simplifies the picking process and makes training new warehouse employees much easier. New team members can quickly understand where to pick from, reducing onboarding time and minimizing picking errors. I am also impressed with the Voice Picking technology. By reducing the need for constant scanner interaction, employees can stay focused on their tasks and move through the warehouse more efficiently. This helps increase productivity while maintaining accuracy during the picking process. Lastly, the automatic order import capability saves a significant amount of time. Orders flow directly from the client's online store into ShipHero without manual intervention, eliminating repetitive data entry, reducing the risk of human error, and allowing orders to be processed much faster. Overall, ShipHero solves several key warehouse challenges, including reducing manual work, improving inventory visibility, simplifying employee training, increasing picking and packing productivity, and streamlining order processing. The platform combines innovative technology with a user-friendly interface, making day-to-day warehouse operations more efficient and accurate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maïré E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maïré E.") ME Maïré E. CEO Small-Business (50 or fewer emp.) 6/17/2026 "ShipHero: Streamlined, Customizable, and Efficient" 5/5 What do you like best about ShipHero? I love that the pick and packing process in ShipHero is super streamlined, making it easier to hire people because there's not much training needed since everything is straightforward on the app. I also love how clients have their own portal and can see their inventory live. The billing feature was one of the main reasons I switched to ShipHero, as it automatically creates bills for clients. The team at ShipHero is phenomenal, and after trying many WMS, I found this one to be the easiest to use. I love the adaptability, where you can set up things as you want them to fit your process. Once set up properly, ShipHero allows me to ship more orders than other WMS systems. ShipHero also saves us from hiring three more people. For me, the initial setup was very easy, and I was up and running in two days. Review collected by and hosted on G2.com. What do you dislike about ShipHero? I have to use extra SaaS for returns as it's not very good on ShipHero, and also for billing payments (wallet). Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? ShipHero streamlines the pick and packing process, making it easy to train new hires. Clients have their own portal to view live inventory, and billing is automatic. The system adapts to our process, increases order shipping efficiency, and eliminates the need to hire more staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Chief Executive Officer Small-Business (50 or fewer emp.) 5/22/2024 "ShipHero: A real competitive advantage" 5/5 What do you like best about ShipHero? There are definitely many aspects I could mention about the software, but I’ll stick to the main points that have truly been competitive advantages for us. 1. Implementation: It’s easy for everyone to learn and understand, including partners, staff, and customers, and that feels like pure magic. As a 3PL owner, I want both potential and current customers to feel confident trusting their operations with us. ShipHero makes the processes so straightforward that even our customers can follow and understand them. 2. Support: Cathy Galvis and the whole team have been proactive and easy to reach whenever we need solutions or guidance. Operations can’t stop, so when issues come up, they respond quickly and resolve them fast. That has been a real game changer. 3. Upgrades: Whenever ShipHero upgrades the system, we’re able to offer new and improved features to our customers, and they genuinely appreciate them. In the logistics world, we’re always looking to improve processes and tools, and having ShipHero by our side doing that allows us to stay focused on growing the business and finding the right customers. Overall, ShipHero is software that truly makes a difference. Its easy integration and day-to-day usability, strong customer support, and consistent updates make our work easier and help us reach our goals in a solid and fast way. Review collected by and hosted on G2.com. What do you dislike about ShipHero? So far I can say, all the issue has been fixed by them. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? Operations. We can keep clean processes that makes us scale our business. Review collected by and hosted on G2.com. Show More 6/16/2026 Current UserValidated ReviewerSource: Organic CS Corey S. Owner/Director Small-Business (50 or fewer emp.) 6/16/2026 "Real-Time Inventory Control That Keeps Our Warehouse Running Smoothly" 5/5 What do you like best about ShipHero? The biggest upside of using ShipHero is the control it gives us over our warehouse operations. Having real-time inventory tracking, barcode scanning, and clear bin locations has significantly improved our inventory accuracy and reduced picking errors. ShipHero has helped us maintain efficient fulfilment processes as my business grows. Review collected by and hosted on G2.com. What do you dislike about ShipHero? I don’t see many downsides to ShipHero. One feature I’d really like to see, and honestly think should be standard is a confirmation prompt when staff manually adjust inventory on a mobile device. After making changes, the app should clearly confirm that edits were made and if someone taps Back, ask whether they want to leave the screen. Right now, staff can update inventory, get distracted, and then hit Back without any warning. If they forget to press Save, those changes can be lost and inventory not updated. A simple message like, “Are you sure you want to go back? Please confirm or press Save,” would prevent that. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? ShipHero solves several key warehouse and inventory management problems that growing ecommerce businesses face. Before having a dedicated warehouse management system, it's easy to lose track of inventory, make picking mistakes, oversell products, or spend too much time searching for stock locations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 6/30/2026 "Amazing support, real-time inventory sync, and fast ROI with Shiphero" 5/5 What do you like best about ShipHero? The support from the FDE Team and Shiphero Team has been amazing. Alex and Abraham has been helpful and responsive. When we flagged reporting issues after go-live, they moved fast and turned around fixes across multiple rounds. The real-time inventory sync is solid too. Stock validates at the order level the moment a SKU gets added, which saves us from fulfillment errors downstream. Pricing and ROI has already paid off. Shiphero and our Custom app has given us time back in our operations. Review collected by and hosted on G2.com. What do you dislike about ShipHero? Some of the UI flows take more clicks than they should, especially in the reporting side. Filtering by warehouse and brand at the same time gets sluggish. Not a dealbreaker, just room to tighten. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? Running multi-warehouse fulfillment without losing visibility. It all runs through one system. The dev team has been a real partner in getting the custom app dialed in for how we actually operate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jake M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake M.") JM Jake M. Owner / CEO Small-Business (50 or fewer emp.) 6/18/2026 "ShipHero Is a Game-Changer for our 3PL" 5/5 What do you like best about ShipHero? Implementing ShipHero for our 3PL is a game changer. The mobile app functionality, packing apps, etc are buying us to a of time back. There’s a ton of piece of mind gained by consolidating our operations into a single platform like ShipHero. We’re more efficient for our clients and the visibility we’re now sharing with our clients through the customer portal is a massive win. Our people are able to focus on the rights tasks while our clients have the ability to self serve and get answers to their questions. Review collected by and hosted on G2.com. What do you dislike about ShipHero? Nothing to report yet. This is a big win compared to what we’re coming from. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? We’re no longer patching separate systems together to have a shipping platform and a WMS. We outgrew the ability of our tech stack to keep up with high volume clients and Ship Hero makes it simple. All floor operations have already gotten faster with the intuitive mobile app for our staff. Having the ability to bulk ship and then pick in batches without concern of inventory issues because of data feed failures is a big win for us. One of the biggest wins for us will be that our clients can set up inbound shipments in their portal and our team can receive against them when product shows up. Our receiving workflow is so much faster now. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Julian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julian R.") JR Julian R. Team Lead Operations Mid-Market (51-1000 emp.) 6/23/2026 "Excellent Partner for Innovation and Fulfillment" 5/5 What do you like best about ShipHero? Their professionalism, responsiveness and genuine commitment to our success. Review collected by and hosted on G2.com. What do you dislike about ShipHero? Nothing comes to mind, as we are genuinely very satisfied with the collaboration. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? ShipHero has helped us significantly improve operational efficiency and warehouse visibility. Features such as Wave Picking, Batch Picking, and real-time inventory management allow us to process more orders with the same resources while reducing errors and increasing productivity. Beyond the software itself, the close collaboration with the ShipHero team and their willingness to innovate based on customer feedback have been incredibly valuable. ShipHero feels like a true partner that continuously helps us optimize and scale our fulfillment operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul H.") PH Paul H. Founder & President Small-Business (50 or fewer emp.) 3/9/2026 "Flexible, Solution-Oriented WMS Team That Adapts to Your Business (small or large)" 4.5/5 What do you like best about ShipHero? Upsides, and my deciding factors against other WMS'. I reviewed 4 or 5 WMS' for my start up, for context. - Interest in working with me, and being flexible. Flexibility regarding implementation calls, automations / stores, and pricing agreements, specifically. - Alex, Brandon, and Heather have been great to work with. I met Lara Pease today, and no one on the team has rushed to get off a call or just said "thats how the system works, deal with it". Everyone has been solution-oriented, and willing to troubleshoot issues within my specific business case Review collected by and hosted on G2.com. What do you dislike about ShipHero? It is making progress towards omni-channel, but it is clear it is a D2C powerhouse. No WMS hits 100% of every 3PL's boxes, so take this with a grain of salt. Building out notifications, and email notifications for manual / no-store customers would be a great feature. I often have customers that want an email (for accounting purposes) to know (1) when an order ships and (2) what the estimated shipping costs were. My workaround is to copy/paste this via email, since they don't want to self-serve in the system. The wholesale module (which has made improvements since I started in January), needs some TLC. I would be happy to detail suggestions with a teammate, just let me know. Something simple like, loading billing profile's into the "Charges" tab so I don't have to manually type and look up rates would be helpful. e.g.) I charge $5 for stretch wrap, but I don't know that off-hand. When I go to add charges to the wholesale order, I need to look up the rates and descriptions of that specific line item for that 3PL customer. I have other examples, but that is a simple example. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? I am a start up with private-funding. I don't have an integrations team, a billing team, customer service team, etc. Having plug-and-play integrations are a a low barrier of entry for me. The integration into QBO is a life-saver as well. Having the shipsfor portal that my customers can log into is massive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brittany F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany F.") BF Brittany F. Patient Care Technician II 5/5/2026 "Transformed Our 3PL Operations with Top-Notch Support" 5/5 What do you like best about ShipHero? I find ShipHero’s improvements in picking times, order accuracy, and client visibility impressive. Its user interface is more user-friendly for our staff. The software has completely transformed our 3PL business, with each feature well-tested and field-proven before launch. The team behind ShipHero, especially our onboarding specialist Marcus, our sales representative Alex, and EDI lead Jay, offers responsive, personalized service that truly stands out. ShipHero's client portals, mobile picking with barcode scanning, product locations, flexible picking and packing strategies, easy-to-use automation rules, one-click marketplace integrations, QuickBooks integration, billing tracking, and intuitive UI/UX design make it incredibly valuable to us. Switching software can be daunting, but thanks to our onboarding specialist's support, the transition was smooth. Review collected by and hosted on G2.com. What do you dislike about ShipHero? The billing module is great for people who have simple pricing structures. If you have more complex needs, the current billing module can be challenging. However, we have heard rumors that this is in the process of being revamped. Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? ShipHero improves our picking times, order accuracy, and client visibility. It offers a great user interface, transparent client portals, mobile picking with barcode scanning, flexible picking strategies, and easy automation rules, enhancing our 3PL business operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Oren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oren D.") OD Oren D. AI Automation Strategist Mid-Market (51-1000 emp.) 4/13/2026 "Outstanding Senior Tech Support: Fast Diagnosis, Clear Guidance, and Proactive Follow-Up" 5/5 What do you like best about ShipHero? "When I finally reached the right person, the support was outstanding. Max Orona (Senior Tech Support) diagnosed a complex authentication issue quickly, provided clear and precise instructions, and followed up proactively to answer my follow-up questions — including confirming that our refresh token is permanent, which was critical for our automation setup. That level of technical depth and responsiveness is exactly what you want from a support team." Review collected by and hosted on G2.com. What do you dislike about ShipHero? "The authentication system has significant friction for server-side integrations. Tokens expire every 28 days with no proactive warning, the UI no longer displays the access token (only the refresh token), there is no self-service token regeneration path, and the /auth/token endpoint has a known IPv6 rejection bug that has recurred since at least 2022. When our token expired, every documented renewal method failed and there was no clear path forward in the documentation. Additionally, initial support required us to loop in our 3PL as an intermediary before we could get technical assistance — adding nearly a week of delay to a critical production issue. Once we reached Senior Support, the resolution was fast and excellent, but the path to get there was unnecessarily difficult." Review collected by and hosted on G2.com. What problems is ShipHero solving and how is that benefiting you? "ShipHero serves as the fulfillment and shipment tracking backbone between our company and our 3PL. Because our 3PL processes all outbound orders on their ShipHero account, the GraphQL API is the only way for us to retrieve shipment data programmatically — including tracking numbers, carrier info, and order status. This data feeds directly into our invoicing workflow: once a shipment is confirmed, it triggers billing to our customers. Without reliable API access, our nightly automated sync breaks and invoicing gets delayed. ShipHero is essentially the bridge between our 3PL's fulfillment operations and our internal financial processes." Review collected by and hosted on G2.com. 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