ServiceWorks Reviews & Product Details

The inventory portion of the program worked well when it actually linked up properly. Review collected by and hosted on G2.com.

This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… Review collected by and hosted on G2.com.

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time. Review collected by and hosted on G2.com.

The calendar in mobile app will be useful Review collected by and hosted on G2.com.

I like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way. Review collected by and hosted on G2.com.

The system has bugs. They are working on them I am told. Most issues we reported they claim are being worked on. We have reported issues and it takes months if not years to get fixed Review collected by and hosted on G2.com.

We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional. Review collected by and hosted on G2.com.

There is still some bugs and kinks that need to be worked out, but the software has come a long way since we started and customer service has always been top notch. Review collected by and hosted on G2.com.

This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option.

The customer service you'll receive with service works is unbelievable (shout out to Pooja!). It is a MASSIVE pain to transfer your company's ENTIRE operation over to new software and they held my hand throughout it all. I felt very uneasy about moving everything, the schedule, client info and all their custom notes, and the payment system plus more. They made it happen and were so very approachable, always available, and extremely understanding. I used House Call Pro for a year and enjoyed it but our company outgrew it - I needed more, such as tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. I also wanted to be able to customize what the email and text reminders said, and service works is such a powerful software you can do this in one million ways. Service works made sure they understood everything I wanted their software to do and would make it happen. Also, service works cost less than anything else we found such as Zenmaids, HouseCall Pro, Jobber, or anything else that we tried (about 20 different software trials over one year). Review collected by and hosted on G2.com.

The driving van icon and colour when you log in - needs an update :) Review collected by and hosted on G2.com.

How friendly and helpful the staff is to work with you! All the services and resources available are way more compared to almost to all other maid and commercial cleaning company softwares available online. The price is reasonable compares to 90% of other directly specific for maid business softwares. The staff is always willing to help and eager and very dependable and reliable and honest. Review collected by and hosted on G2.com.

The process of doing some tasks and setting things up is confusing and lengthy. I have a hard time figuring out how to add new appointments into the calendar, how to send information to the clients. I am unsure how to set up the templates for texting and emailing clients. Review collected by and hosted on G2.com.

I love the online adaptability. We switched to minimize the amount of paper were using, unfortunately the system is not stable enough for us to do that yet but the Service Works staff seems to really care about making a good product. I love being able to check routes from anywhere I am at. Review collected by and hosted on G2.com.

The POS and the invoicing for sales still has a LONG way to go to be very usable. A lot of the features still need a lot of work to act properly. Just to name a few; Maping of route, estimates, invoicing, inventory management, Reports ( most of the reports are buggy), My old switflink database is not able to be transferred over. As a service director who runs calls I would like to be able to check history of other technicians while in the Tech interface. Better framing in a 10" iPad. The adaptability to change the Notification Robo Call and text to the Office Phone number. better interface with the warranty companies to allow for me to submit using service works. Review collected by and hosted on G2.com.

We have been using service works over a year now. It has come a long way, still have a long way to go. App is not worth using, we have to use the website which relies on internet. The big down fall is no internet, no work! Updates are done often, thats helps get rid of some kinks. Live parts orders are limited to only one vender, so we have to order parts independently from Service Works, kinda defeats things. Review collected by and hosted on G2.com.

Live parts orders are limited to only one vender, so we have to order parts independently from Service Works, kinda defeats things. Review collected by and hosted on G2.com.

Service works has streamlined work order dispatch to our technicians and has eliminated the masses of paper documents that tended to get damaged or lost.. Review collected by and hosted on G2.com.

No live link to Quickbooks to update quickbooks data Review collected by and hosted on G2.com.

I love the customer service that is offered. When ever we need help with any glitches the customer service that is provided always makes the problems less stressful. Review collected by and hosted on G2.com.

There are a few glitches every so often but like i said before the customer service is always on top of things. Review collected by and hosted on G2.com.