Uses the calendar tool to determine field workers who are free for the job. This feature was mentioned in 16 ServiceWorks reviews.
Dispatch
As reported in 15 ServiceWorks reviews. Notifies field service workers of their upcoming assignments.
Roles
Allows users to see tasks according to permissions and roles. This feature was mentioned in 15 ServiceWorks reviews.
Booking
As reported in 16 ServiceWorks reviews. Allows clients to book jobs through the desktop page or within the app.
On the Job (5)
Location
Tracks employee location to ensure timeliness. 15 reviewers of ServiceWorks have provided feedback on this feature.
Employee Communication
Enables communication within the app from manager to field service employee. This feature was mentioned in 14 ServiceWorks reviews.
Behavior Monitoring
As reported in 12 ServiceWorks reviews. Monitors behavior in the field.
Client Notifications
Notifies clients, should any delays or mishaps occur. This feature was mentioned in 13 ServiceWorks reviews.
Field Sales
Includes some ability to serve as a sales and ordering application. 12 reviewers of ServiceWorks have provided feedback on this feature.
After the Job (4)
Reports
Creates reports that reflect field performance either as a team or individually, to review productivity. This feature was mentioned in 14 ServiceWorks reviews.
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. 12 reviewers of ServiceWorks have provided feedback on this feature.
Invoicing
As reported in 15 ServiceWorks reviews. Sends invoices through the software and allows clients to pay on the spot.
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Generative AI (2)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
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