--- title: ServiceWorks Reviews meta\_title: 'ServiceWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceWorks works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceWorks Reviews & Product Details ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html * * * Seller [ServiceWorks](https://www.g2.com/sellers/serviceworks) Discussions [ServiceWorks Community](https://www.g2.com/products/serviceworks/discuss) Languages Supported English Overview by Suparba Panda Show More ## Pricing Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceworks/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Waneva F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waneva F.") WF Waneva F. Business Owner Small-Business (50 or fewer emp.) 6/9/2022 "ServiceWorks helped me scale my business" 5/5 What do you like best about ServiceWorks? The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? The calendar in mobile app will be useful Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? ServiceWorks has made my time management very efficient. I can schedule with ease and save time by sending automated appointment reminders to my customers. I was able to scale up my business with ServiceWorks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stacey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacey B.") SB Stacey B. Owner Small-Business (50 or fewer emp.) 9/4/2019 "SOFTWARE WITH LOTS OF OPTIONS AND POSSIBLITIES" 5/5 What do you like best about ServiceWorks? We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? There is still some bugs and kinks that need to be worked out, but the software has come a long way since we started and customer service has always been top notch. Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: Great all in one solution and keeps getting better. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Solving the issue with missing paperwork prior. Paperwork is missing, its not a big issue any longer if techs fill out the online right and save. We dont lose info and part ordering. That is our biggest and number 1 concern. Accurate and fully functioning and organized service tickets and dispatching. Review collected by and hosted on G2.com. Show More 12/2/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Sophia D. Small-Business (50 or fewer emp.) 2/10/2020 "The best customer service and more powerful software then you've ever dreamed of." 5/5 What do you like best about ServiceWorks? This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option. The customer service you'll receive with service works is unbelievable (shout out to Pooja!). It is a MASSIVE pain to transfer your company's ENTIRE operation over to new software and they held my hand throughout it all. I felt very uneasy about moving everything, the schedule, client info and all their custom notes, and the payment system plus more. They made it happen and were so very approachable, always available, and extremely understanding. I used House Call Pro for a year and enjoyed it but our company outgrew it - I needed more, such as tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. I also wanted to be able to customize what the email and text reminders said, and service works is such a powerful software you can do this in one million ways. Service works made sure they understood everything I wanted their software to do and would make it happen. Also, service works cost less than anything else we found such as Zenmaids, HouseCall Pro, Jobber, or anything else that we tried (about 20 different software trials over one year). Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? The driving van icon and colour when you log in - needs an update :) Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: Switching to new software is painful, no matter what the software is. Get through it and it will be worth it. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. Customizable text or email notifications for any step of your booking service. Accounting - I haven't' learned how to use this yet but just from checking it out I'm excited to have everything in one place. I haven't' started using the AI optimizing feature yet but I know it will rock our socks once we do. We pay a lot to have the staff drive and this will make our days more efficient and cost-effective. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AI Ann I. Co-Owner Environmental Services Small-Business (50 or fewer emp.) 10/26/2019 "Great Business Software!" 5/5 What do you like best about ServiceWorks? How friendly and helpful the staff is to work with you! All the services and resources available are way more compared to almost to all other maid and commercial cleaning company softwares available online. The price is reasonable compares to 90% of other directly specific for maid business softwares. The staff is always willing to help and eager and very dependable and reliable and honest. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? The process of doing some tasks and setting things up is confusing and lengthy. I have a hard time figuring out how to add new appointments into the calendar, how to send information to the clients. I am unsure how to set up the templates for texting and emailing clients. Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: If you want to be able to keep your business more organized and want all the benefits and helpful resources and staff for your business I would consider getting ServiceWorks! There are tons of things you can do with this software and if you want to grow your business, have more time during the week, gain knowledge, become more of a business owner, get ServiceWorks. its affordable, helpful, and great! Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? I am noticing less time being spent on tasks taking up precious time I can use toward growing my business! I realized that Service Works can really completely change my business growth positively once I learn all of the features and services provided for me to use for my company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 10/29/2019 "Excellent Customer support." 5/5 What do you like best about ServiceWorks? Service works has streamlined work order dispatch to our technicians and has eliminated the masses of paper documents that tended to get damaged or lost.. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? No live link to Quickbooks to update quickbooks data Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: Service works has worked with our company to implement many changes to customize to meet our requests. Support has always been accessible and quick to respond to any inquiries. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Streamlined dispatching work orders to techs and saved lots of paper and printing of documents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/31/2019 "Amazing customer service " 5/5 What do you like best about ServiceWorks? I love the customer service that is offered. When ever we need help with any glitches the customer service that is provided always makes the problems less stressful. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? There are a few glitches every so often but like i said before the customer service is always on top of things. Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: You cant go wrong with their customer service. It's truly amazing. They're helpful and are there to work with us till the problems resolved. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? We are now able to send text messages to our clients. The techs are also able to see their schedules accurately. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/25/2019 "When I figure it out it will be great" 4.5/5 What do you like best about ServiceWorks? cloud based, Techs can start there day from there home Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Trying to figure out how to use it to its full potential Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? getting to know how to arrive on a call and completing calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 10/31/2019 "It Works" 5/5 What do you like best about ServiceWorks? I like that it is browser based to use on the road. The layout is simple to understand. The features are rich Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Some of the clickable buttons, such as "+ new .." are too small and in an awkward place for beginners to recognize Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: You have nothing to lose, try it Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Escaping old fashioned service technology. Speeding up just about every process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/31/2019 "I use service works with our appliance repair company" 5/5 What do you like best about ServiceWorks? The ability to track everything in one place accounting invoicing technicians jobs mapping Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? There is not a field to input property managers work order numbers Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: use the chat it helps Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Solving logistical problems with serviceworks is easy with their real-time feature Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ServiceWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceWorks ](https://www.g2.com/products/serviceworks/discussions/new) JG Jeremy Gavlas • Last activity over 6 years ago When will we start hearing the truth about when things will be fixed? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) GU Guest User What is ServiceWorks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-serviceworks-used-for) [ View all Discussions ](https://www.g2.com/products/serviceworks/discuss) ## Pricing Options Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 ### Ultimate $399.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ##### ##### ServiceWorks Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/serviceworks/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Best software for boosting sales performance](https://www.g2.com/discussions/what-is-the-best-software-for-boosting-sales-performance)[Best EDI software](https://www.g2.com/discussions/best-edi-software-in-2025-expert-advice-needed)[What is the top solution for processing high-volume invoices?](https://www.g2.com/discussions/what-is-the-top-solution-for-processing-high-volume-invoices) [What quote to cash implementation methodologies and best practices do the leading consulting firms bring to complex projects?](https://www.g2.com/discussions/what-quote-to-cash-implementation-methodologies-and-best-practices-do-the-leading-consulting-firms-bring-to-complex-projects)[What is the cheapest yard management software for a small trucking yard that still provides the basics of trailer tracking and dock scheduling reliably?](https://www.g2.com/discussions/y111z-digital-marketing-agency-what-is-the-cheapest-yard-management-software-for-a-small-trucking-yard-that-still-provides-the-basic)[Which sales training tools include performance analytics so managers can see which reps are improving on specific skills and which ones are just clicking through?](https://www.g2.com/discussions/which-sales-training-tools-include-performance-analytics-so-managers-can-see-which-reps-are-improving-on-specific-skills-and-which-ones-are-just-clicking-through%20) [Show MoreShow Less](javascript:void(0);)