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ServiceWorks

By ServiceWorks

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3.5 out of 5 stars

How would you rate your experience with ServiceWorks?

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ServiceWorks Reviews & Product Details

Pricing

Pricing provided by ServiceWorks.

Starter

$49.00

Plus

$149.00

ServiceWorks Media

ServiceWorks Demo - ServiecWorks
Real time customer engagement, automated customer feedback and mobility for managing customer life cycle.
ServiceWorks Demo - Mobile App for Field
Offline or online ServiceWorks helps your work get done, reschedule, collect payment , signature all at the field.
ServiceWorks Demo - New Job
Get online booking from customers with a customized branded page
ServiceWorks Demo - Dispatch Calendar
See all of your jobs by month, week or day
ServiceWorks Demo - Invoicing
Automated invoicing can save you time. Setup your customer and forget about the rest
ServiceWorks Demo - Roles and Permissions
Customize who can see or do what in any device you use for running your business
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ServiceWorks Reviews (22)

Reviews

ServiceWorks Reviews (22)

3.5
22 reviews

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Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"Overall easy to use and efficient"
What do you like best about ServiceWorks?

The overall layout and user interface is easy to use and really efficient! Everything is laid out where it needs to be and it's easy to find what you need quickly (Maps, scheduling, inventory, etc). Having all the customer information and related jobs in one page is very convenient and allows for a more productive workflow. Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Sometimes website is slow and takes awhile to load. Otherwise, it is fine. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Will be great once the kinks are worked out"
What do you like best about ServiceWorks?

Ease of use. I really like how easy it is to navigate and get to all of the information. Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Unfortunately we have multiple states and area codes with different tax rates and when we tried to use this system it totally messed up all of our taxes and it took us going through everything by hand to correct this problem. Once this is cleared up we would love to go back to using this system, but until then we will continue to use the old system. Review collected by and hosted on G2.com.

Matthew B.
MB
Service Manager
Retail
Small-Business (50 or fewer emp.)
"Ok but not best"
What do you like best about ServiceWorks?

Better then Swiftlink on some things like being able to schedule calls Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Worse then Swiftlink on others cause its harder to finalize calls Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"When I figure it out it will be great"
What do you like best about ServiceWorks?

cloud based, Techs can start there day from there home Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Trying to figure out how to use it to its full potential Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"Honest & Fair Appliance"
What do you like best about ServiceWorks?

Having everything we need in one spot. We can schedule our customers, manage our inventory, and it has good reports to review. Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Too often, features do not function like they are supposed to. Integration of old history from SwiftLink is a must! Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"getting better"
What do you like best about ServiceWorks?

the schedule, and service bench and power activation.

service techs having tablets, but a lot of no service area in our area Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

inventory of parts , the location we set up do not come up automatically when receiving part making it easy to put it in another location , with caps and lower case too Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"switching soon from swift link to service.works"
What do you like best about ServiceWorks?

all your files a stored in the cloud , I recently lost the hard drive on my computer and hadn't backed up swift link for awhile , I lost a lot of files , Had I been using service.works all my customer data will still be their !!!! Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

To me I am so used to swift link I am having some trouble entering appliance abbreviations . I have also been having trouble learning how to close out a service ticket Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"It Works"
What do you like best about ServiceWorks?

I like that it is browser based to use on the road. The layout is simple to understand. The features are rich Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

Some of the clickable buttons, such as "+ new .." are too small and in an awkward place for beginners to recognize Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business (50 or fewer emp.)
"ok"
What do you like best about ServiceWorks?

it is a system that offers everything we needed Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

we could not ever get in touch with the guy who was supposed to be explaining and helping us set up the system Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"I use service works with our appliance repair company"
What do you like best about ServiceWorks?

The ability to track everything in one place accounting invoicing technicians jobs mapping Review collected by and hosted on G2.com.

What do you dislike about ServiceWorks?

There is not a field to input property managers work order numbers Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ServiceWorks.

Starter

$49.00

Plus

$149.00

Ultimate

$399.00
ServiceWorks Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Invoicing
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ServiceWorks
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