ServiceWorks Reviews & Product Details

The overall layout and user interface is easy to use and really efficient! Everything is laid out where it needs to be and it's easy to find what you need quickly (Maps, scheduling, inventory, etc). Having all the customer information and related jobs in one page is very convenient and allows for a more productive workflow. Review collected by and hosted on G2.com.

Sometimes website is slow and takes awhile to load. Otherwise, it is fine. Review collected by and hosted on G2.com.

Ease of use. I really like how easy it is to navigate and get to all of the information. Review collected by and hosted on G2.com.

Unfortunately we have multiple states and area codes with different tax rates and when we tried to use this system it totally messed up all of our taxes and it took us going through everything by hand to correct this problem. Once this is cleared up we would love to go back to using this system, but until then we will continue to use the old system. Review collected by and hosted on G2.com.

Better then Swiftlink on some things like being able to schedule calls Review collected by and hosted on G2.com.

Worse then Swiftlink on others cause its harder to finalize calls Review collected by and hosted on G2.com.

cloud based, Techs can start there day from there home Review collected by and hosted on G2.com.

Trying to figure out how to use it to its full potential Review collected by and hosted on G2.com.

Having everything we need in one spot. We can schedule our customers, manage our inventory, and it has good reports to review. Review collected by and hosted on G2.com.

Too often, features do not function like they are supposed to. Integration of old history from SwiftLink is a must! Review collected by and hosted on G2.com.

the schedule, and service bench and power activation.

service techs having tablets, but a lot of no service area in our area Review collected by and hosted on G2.com.

inventory of parts , the location we set up do not come up automatically when receiving part making it easy to put it in another location , with caps and lower case too Review collected by and hosted on G2.com.

all your files a stored in the cloud , I recently lost the hard drive on my computer and hadn't backed up swift link for awhile , I lost a lot of files , Had I been using service.works all my customer data will still be their !!!! Review collected by and hosted on G2.com.

To me I am so used to swift link I am having some trouble entering appliance abbreviations . I have also been having trouble learning how to close out a service ticket Review collected by and hosted on G2.com.

I like that it is browser based to use on the road. The layout is simple to understand. The features are rich Review collected by and hosted on G2.com.

Some of the clickable buttons, such as "+ new .." are too small and in an awkward place for beginners to recognize Review collected by and hosted on G2.com.

it is a system that offers everything we needed Review collected by and hosted on G2.com.

we could not ever get in touch with the guy who was supposed to be explaining and helping us set up the system Review collected by and hosted on G2.com.

The ability to track everything in one place accounting invoicing technicians jobs mapping Review collected by and hosted on G2.com.

There is not a field to input property managers work order numbers Review collected by and hosted on G2.com.