--- title: ServiceWorks Reviews meta\_title: 'ServiceWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceWorks works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceWorks Reviews & Product Details ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html * * * Seller [ServiceWorks](https://www.g2.com/sellers/serviceworks) Discussions [ServiceWorks Community](https://www.g2.com/products/serviceworks/discuss) Languages Supported English Overview by Suparba Panda Show More ## Pricing Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceworks/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) EO Eric O. Service Director Small-Business (50 or fewer emp.) 11/1/2019 "A good work in Progress" 3.5/5 What do you like best about ServiceWorks? I love the online adaptability. We switched to minimize the amount of paper were using, unfortunately the system is not stable enough for us to do that yet but the Service Works staff seems to really care about making a good product. I love being able to check routes from anywhere I am at. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? The POS and the invoicing for sales still has a LONG way to go to be very usable. A lot of the features still need a lot of work to act properly. Just to name a few; Maping of route, estimates, invoicing, inventory management, Reports ( most of the reports are buggy), My old switflink database is not able to be transferred over. As a service director who runs calls I would like to be able to check history of other technicians while in the Tech interface. Better framing in a 10" iPad. The adaptability to change the Notification Robo Call and text to the Office Phone number. better interface with the warranty companies to allow for me to submit using service works. Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: The software has some bugs, but it is mostly intuitive to use. With the development team in place I believe that it will be VERY good product soon. They seem to be responsive to problems and are wonderful to work with. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Service works does great while you have a cell phone signal or good WIFI. Without those it is almost useless. Fortunately we are in Urban Colorado and have those most of the time. Being able to check routes and reorganize without being in the office has been a powerful tool. Notifications to customers has been great. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/24/2019 "Overall easy to use and efficient" 4/5 What do you like best about ServiceWorks? The overall layout and user interface is easy to use and really efficient! Everything is laid out where it needs to be and it's easy to find what you need quickly (Maps, scheduling, inventory, etc). Having all the customer information and related jobs in one page is very convenient and allows for a more productive workflow. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Sometimes website is slow and takes awhile to load. Otherwise, it is fine. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Having all related information in one place allows our employees to be more efficient and have less mix ups or miscommunications between other employees and clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.") MB Matthew B. Service Manager Retail Small-Business (50 or fewer emp.) 10/24/2019 "Ok but not best" 3.5/5 What do you like best about ServiceWorks? Better then Swiftlink on some things like being able to schedule calls Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Worse then Swiftlink on others cause its harder to finalize calls Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: Needs some more work on it Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Easier to organize calls, but harder to close calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/4/2019 "Honest & Fair Appliance" 4/5 What do you like best about ServiceWorks? Having everything we need in one spot. We can schedule our customers, manage our inventory, and it has good reports to review. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Too often, features do not function like they are supposed to. Integration of old history from SwiftLink is a must! Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: Make sure your customer history would convert to ServiceWorks Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Better inventory management and history Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 9/4/2019 "Good bang-for-the-buck system" 3.5/5 What do you like best about ServiceWorks? Pricing. I've checked a lot of others and this is by far the best price. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Many options that aren't user friendly and there are glitches that they need to hash out. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? Invoicing, scheduling, reminders, convenience of use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 9/4/2019 "Service Works" 4/5 What do you like best about ServiceWorks? Scheduling calendar is very user friendly Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Point of sale for over the counter parts sales is not as good as some other solutions. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? This has helped us move away from paper copies in the office Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ServiceWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceWorks ](https://www.g2.com/products/serviceworks/discussions/new) GU Guest User What is ServiceWorks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-serviceworks-used-for) JG Jeremy Gavlas • Last activity over 6 years ago When will we start hearing the truth about when things will be fixed? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) [ View all Discussions ](https://www.g2.com/products/serviceworks/discuss) ## Pricing Options Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 ### Ultimate $399.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ##### ##### ServiceWorks Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/serviceworks/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Best software for boosting sales performance](https://www.g2.com/discussions/what-is-the-best-software-for-boosting-sales-performance)[Best EDI software](https://www.g2.com/discussions/best-edi-software-in-2025-expert-advice-needed)[What is the top solution for processing high-volume invoices?](https://www.g2.com/discussions/what-is-the-top-solution-for-processing-high-volume-invoices) [What quote to cash implementation methodologies and best practices do the leading consulting firms bring to complex projects?](https://www.g2.com/discussions/what-quote-to-cash-implementation-methodologies-and-best-practices-do-the-leading-consulting-firms-bring-to-complex-projects)[What is the cheapest yard management software for a small trucking yard that still provides the basics of trailer tracking and dock scheduling reliably?](https://www.g2.com/discussions/y111z-digital-marketing-agency-what-is-the-cheapest-yard-management-software-for-a-small-trucking-yard-that-still-provides-the-basic)[Which sales training tools include performance analytics so managers can see which reps are improving on specific skills and which ones are just clicking through?](https://www.g2.com/discussions/which-sales-training-tools-include-performance-analytics-so-managers-can-see-which-reps-are-improving-on-specific-skills-and-which-ones-are-just-clicking-through%20) [Show MoreShow Less](javascript:void(0);)