--- title: ServiceWorks Reviews meta_title: 'ServiceWorks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceWorks works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceWorks Reviews **Vendor:** ServiceWorks **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 22 ## About ServiceWorks ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html ## ServiceWorks Reviews ### 1. getting better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about ServiceWorks?** the schedule, and service bench and power activation. service techs having tablets, but a lot of no service area in our area **What do you dislike about ServiceWorks?** inventory of parts , the location we set up do not come up automatically when receiving part making it easy to put it in another location , with caps and lower case too **Recommendations to others considering ServiceWorks:** give it a try **What problems is ServiceWorks solving and how is that benefiting you?** scheduling dispatches , texting to customer ### 2. ok **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ServiceWorks?** it is a system that offers everything we needed **What do you dislike about ServiceWorks?** we could not ever get in touch with the guy who was supposed to be explaining and helping us set up the system **What problems is ServiceWorks solving and how is that benefiting you?** none, we could not get help to set up properly for what we needed so we had to seize using it ## ServiceWorks Discussions - [When will we start hearing the truth about when things will be fixed?](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) - 2 comments, 1 upvote - [Have you worked out the multi state tax rate issues yet?](https://www.g2.com/discussions/16247-have-you-worked-out-the-multi-state-tax-rate-issues-yet) - 1 comment, 1 upvote - [Can I cancel my plan?](https://www.g2.com/discussions/can-i-cancel-my-plan) - 2 comments, 1 upvote - [How does the billing cycle work?](https://www.g2.com/discussions/how-does-the-billing-cycle-work) - 2 comments, 1 upvote - [Can I upgrade my plan?](https://www.g2.com/discussions/can-i-upgrade-my-plan) - 1 comment, 1 upvote - [View ServiceWorks pricing details and edition comparison](https://www.g2.com/products/serviceworks/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A57%3A12+-0500&secure%5Bsession_id%5D=09ca2263-1e20-45c9-95ab-97d8d90b52f7&secure%5Btoken%5D=74555a4d5cb275ac206825fc947cb999a11f34d067f3e0fb20f82e03d0384926&format=llm_user) ## ServiceWorks Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceWorks Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews)