--- title: ServiceWorks Reviews meta\_title: 'ServiceWorks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceWorks works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceWorks Reviews & Product Details ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html * * * Seller [ServiceWorks](https://www.g2.com/sellers/serviceworks) Discussions [ServiceWorks Community](https://www.g2.com/products/serviceworks/discuss) Languages Supported English Overview by Suparba Panda Show More ## Pricing Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceworks/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) DS Dave S. Small-Business (50 or fewer emp.) 6/14/2023 "Makes simple tasks complicated" 0.5/5 What do you like best about ServiceWorks? The inventory portion of the program worked well when it actually linked up properly. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? It honestly caused more problems than it solved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 10/30/2019 "Everything is in development, nothing ever gets fixed" 0/5 What do you like best about ServiceWorks? I like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? The system has bugs. They are working on them I am told. Most issues we reported they claim are being worked on. We have reported issues and it takes months if not years to get fixed Review collected by and hosted on G2.com. Recommendations to others considering ServiceWorks: There should be a log of all issues reported and when the issue was fixed. Customer service never knows when one complaint is logged. Customer service has been outsourced to India with persons who have no comprehension of the English language. The tech support is always claiming they are working on the bugs but they never actually get worked on. I would recommend finding another program to use in your business. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? We are trying to have updated in the field instructions, a tech can go out on a call without having to come back to the office. However neither the electronic system nor the paper system can be trusted, it is always making mistakes. Review collected by and hosted on G2.com. Show More Response from Suparba Panda of ServiceWorks [Editedit](https://www.g2.com/survey_responses/serviceworks-review-3542501/official_response/edit) 1. We don't know who you are but Based on your response it sounds like you have been using the system for years, as you have waited the bugs to be fixed for years. So thank you for being our loyal customer. 2. We do have a log of issues and our customers can raise issues directly onto the portal. If G2 let me know who you were I could have send you personal link. 3. You are suggesting companies to use other program, but you used the program for an year. Why? If it was not good why did you stick with it so long? We don't even have a contract in place that binds you to this software. You are free to leave when the product doesn't meet your need. 4. All our customer service reps are in St Louis, MO, USA. And none in India or anywhere. So I am not sure if you are even a real customer of ServiceWorks or are paid by G2 to post fake reviews. 4/29/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/12/2019 "Will be great once the kinks are worked out" 1/5 What do you like best about ServiceWorks? Ease of use. I really like how easy it is to navigate and get to all of the information. Review collected by and hosted on G2.com. What do you dislike about ServiceWorks? Unfortunately we have multiple states and area codes with different tax rates and when we tried to use this system it totally messed up all of our taxes and it took us going through everything by hand to correct this problem. Once this is cleared up we would love to go back to using this system, but until then we will continue to use the old system. Review collected by and hosted on G2.com. What problems is ServiceWorks solving and how is that benefiting you? I can not answer this since I am not currently using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about ServiceWorks? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceWorks ](https://www.g2.com/products/serviceworks/discussions/new) JG Jeremy Gavlas • Last activity over 6 years ago When will we start hearing the truth about when things will be fixed? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) GU Guest User What is ServiceWorks used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-serviceworks-used-for) [ View all Discussions ](https://www.g2.com/products/serviceworks/discuss) ## Pricing Options Pricing provided by ServiceWorks. ### Starter $49.00 ### Plus $149.00 ### Ultimate $399.00 [ View More Pricing Information ](https://www.g2.com/products/serviceworks/pricing) ##### ##### ServiceWorks Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/serviceworks/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [What Salesforce document generation app has the cleanest templates and easiest setup for a sales team that wants professional-looking output without design skills?](https://www.g2.com/discussions/what-salesforce-document-generation-app-has-the-cleanest-templates-and-easiest-setup-for-a-sales-team-that-wants-professional-looking-output-without-design-skills)[Which pharmacy management systems have strong customer support for pharmacy companies under 50 people?](https://www.g2.com/discussions/which-pharmacy-management-systems-have-strong-customer-support-for-pharmacy-companies-under-50-people)[best data science and machine learning platforms](https://www.g2.com/discussions/help-me-find-the-best-data-science-and-machine-learning-platforms-advice-needed) [What is the best booking tool for multi-location office spaces?](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces)[What is the best software for easy payroll processing?](https://www.g2.com/discussions/what-is-the-best-software-for-easy-payroll-processing)[Which Google Workspace project management platforms offer multiple views for teams with different organizational preferences?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-offer-multiple-views-for-teams-with-different-organizational-preferences) [Show MoreShow Less](javascript:void(0);)