--- title: ServiceWorks Reviews meta_title: 'ServiceWorks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceWorks works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceWorks Reviews **Vendor:** ServiceWorks **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 22 ## About ServiceWorks ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html ## ServiceWorks Reviews ### 1. Makes simple tasks complicated **Rating:** 0.5/5.0 stars **Reviewed by:** Dave S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ServiceWorks?** The inventory portion of the program worked well when it actually linked up properly. **What do you dislike about ServiceWorks?** This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… **What problems is ServiceWorks solving and how is that benefiting you?** It honestly caused more problems than it solved. ### 2. Everything is in development, nothing ever gets fixed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about ServiceWorks?** I like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way. **What do you dislike about ServiceWorks?** The system has bugs. They are working on them I am told. Most issues we reported they claim are being worked on. We have reported issues and it takes months if not years to get fixed **Recommendations to others considering ServiceWorks:** There should be a log of all issues reported and when the issue was fixed. Customer service never knows when one complaint is logged. Customer service has been outsourced to India with persons who have no comprehension of the English language. The tech support is always claiming they are working on the bugs but they never actually get worked on. I would recommend finding another program to use in your business. **What problems is ServiceWorks solving and how is that benefiting you?** We are trying to have updated in the field instructions, a tech can go out on a call without having to come back to the office. However neither the electronic system nor the paper system can be trusted, it is always making mistakes. **Official Response from Suparba Panda:** > 1. We don't know who you are but Based on your response it sounds like you have been using the system for years, as you have waited the bugs to be fixed for years. So thank you for being our loyal customer. 2. We do have a log of issues and our customers can raise issues directly onto the portal. If G2 let me know who you were I could have send you personal link. 3. You are suggesting companies to use other program, but you used the program for an year. Why? If it was not good why did you stick with it so long? We don't even have a contract in place that binds you to this software. You are free to leave when the product doesn't meet your need. 4. All our customer service reps are in St Louis, MO, USA. And none in India or anywhere. So I am not sure if you are even a real customer of ServiceWorks or are paid by G2 to post fake reviews. ### 3. Will be great once the kinks are worked out **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about ServiceWorks?** Ease of use. I really like how easy it is to navigate and get to all of the information. **What do you dislike about ServiceWorks?** Unfortunately we have multiple states and area codes with different tax rates and when we tried to use this system it totally messed up all of our taxes and it took us going through everything by hand to correct this problem. Once this is cleared up we would love to go back to using this system, but until then we will continue to use the old system. **What problems is ServiceWorks solving and how is that benefiting you?** I can not answer this since I am not currently using it. ## ServiceWorks Discussions - [When will we start hearing the truth about when things will be fixed?](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) - 2 comments, 1 upvote - [Have you worked out the multi state tax rate issues yet?](https://www.g2.com/discussions/16247-have-you-worked-out-the-multi-state-tax-rate-issues-yet) - 1 comment, 1 upvote - [Can I cancel my plan?](https://www.g2.com/discussions/can-i-cancel-my-plan) - 2 comments, 1 upvote - [How does the billing cycle work?](https://www.g2.com/discussions/how-does-the-billing-cycle-work) - 2 comments, 1 upvote - [Can I upgrade my plan?](https://www.g2.com/discussions/can-i-upgrade-my-plan) - 1 comment, 1 upvote - [View ServiceWorks pricing details and edition comparison](https://www.g2.com/products/serviceworks/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A15%3A33+-0500&secure%5Bsession_id%5D=90fedc77-b003-4a77-a4a5-bb7dbbed8398&secure%5Btoken%5D=b2efa5ebdbf0af1c7d47b65bbc505e8c634b07844ac4b8044949a9e41fc5b949&format=llm_user) ## ServiceWorks Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceWorks Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews)