ServiceNow IT Operations Management Features

Analysis (1)

Unified Communications Platform: Facilitates communication between users and administrators. 33 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Remote Access: Allows end users to remotely access to company's IT database. 31 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
ITIL Policy Compliance: Based on 34 ServiceNow IT Operations Management reviews. Helps organizations establish, implement, and adhere to ITIL regulation.
Asset Tracking: As reported in 34 ServiceNow IT Operations Management reviews. Tracks IT assets and financial data.
IT Knowledge Management: Based on 34 ServiceNow IT Operations Management reviews. Integrates all IT service support functions for consistency and accuracy.

Endpoint Protection: Allows the IT team to oversee all possible endpoints in a single source of reference. This feature was mentioned in 31 ServiceNow IT Operations Management reviews.
Patch Management: Based on 32 ServiceNow IT Operations Management reviews. Automates the updating of security measures on enterprise devices.
Disaster Recovery: Based on 31 ServiceNow IT Operations Management reviews. Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Service Management: Based on 34 ServiceNow IT Operations Management reviews. Utilizes data to proactively identify and prioritize IT issues.
Workflow Management: Based on 34 ServiceNow IT Operations Management reviews. Creates new or streamlines existing workflows to better handle IT support tickets and service.

Artificial Intelligence: As reported in 14 ServiceNow IT Operations Management reviews. Utilizes artificial intelligence to analyze big data.
Machine Learning: As reported in 13 ServiceNow IT Operations Management reviews. Utilizes machine learning to analyze big data.
Systems Monitoring: Monitors logs and activities from a wide range of IT systems. This feature was mentioned in 12 ServiceNow IT Operations Management reviews.
Synthetic Monitoring: Monitors and test apps to address issues before they affect end users. This feature was mentioned in 11 ServiceNow IT Operations Management reviews.
Dynamic Transaction Mapping: Provides dynamic end-to-end maps of every single transaction. This feature was mentioned in 11 ServiceNow IT Operations Management reviews.
Load Balancing: As reported in 10 ServiceNow IT Operations Management reviews. Automatically adjusts resources base on application usage.
Cloud Observability: Monitors cloud microservices, containers, kubernetes, and other cloud native software. This feature was mentioned in 12 ServiceNow IT Operations Management reviews.

Root Cause Identification: Based on 13 ServiceNow IT Operations Management reviews. Directly identifies, or increases identification speed for, root causes for IT system issues.
Proactive Identification: As reported in 12 ServiceNow IT Operations Management reviews. Proactively identifies trends on IT systems that could lead to failures or errors.
Resolution Guidance: As reported in 12 ServiceNow IT Operations Management reviews. Provides paths, suggestions, or other general assistance towards issue resolution.

System Integration: Integrates with a variety of IT systems. This feature was mentioned in 14 ServiceNow IT Operations Management reviews.
Alerting: Based on 12 ServiceNow IT Operations Management reviews. Automatically alerts necessary parties via email, text, or call when issues are identified.
Reporting: Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution. This feature was mentioned in 12 ServiceNow IT Operations Management reviews.

Performance Baselines: This feature was mentioned in 11 ServiceNow IT Operations Management reviews.
Performance Analysis: 11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Performance Monitoring: Based on 11 ServiceNow IT Operations Management reviews.
AI/ML Assistance: This feature was mentioned in 10 ServiceNow IT Operations Management reviews.
Multi-System Monitoring: As reported in 11 ServiceNow IT Operations Management reviews.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Autonomous Task Execution: As reported in 12 ServiceNow IT Operations Management reviews. Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes 12 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Cross-system Integration: Works across multiple software systems or databases 11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Adaptive Learning: Improves performance based on feedback and experience 11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Natural Language Interaction: Engages in human-like conversation for task delegation This feature was mentioned in 12 ServiceNow IT Operations Management reviews.
Proactive Assistance: Based on 12 ServiceNow IT Operations Management reviews. Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives This feature was mentioned in 12 ServiceNow IT Operations Management reviews.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Based on 10 ServiceNow IT Operations Management reviews. Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives