ServiceNow IT Operations Management Features
Analysis (1)
Threat Detection
Collects and curates data insight about the performance and health of a company's system. 35 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Platform (5)
Unified Communications Platform
Facilitates communication between users and administrators. 33 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Remote Access
As reported in 31 ServiceNow IT Operations Management reviews. Allows end users to remotely access to company's IT database.
ITIL Policy Compliance
As reported in 34 ServiceNow IT Operations Management reviews. Helps organizations establish, implement, and adhere to ITIL regulation.
Asset Tracking
As reported in 34 ServiceNow IT Operations Management reviews. Tracks IT assets and financial data.
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy. This feature was mentioned in 34 ServiceNow IT Operations Management reviews.
Security (5)
Endpoint Protection
Allows the IT team to oversee all possible endpoints in a single source of reference. 31 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Patch Management
As reported in 32 ServiceNow IT Operations Management reviews. Automates the updating of security measures on enterprise devices.
Disaster Recovery
Based on 31 ServiceNow IT Operations Management reviews. Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Service Management
As reported in 34 ServiceNow IT Operations Management reviews. Utilizes data to proactively identify and prioritize IT issues.
Workflow Management
Creates new or streamlines existing workflows to better handle IT support tickets and service. This feature was mentioned in 34 ServiceNow IT Operations Management reviews.
Functionality (7)
Artificial Intelligence
Utilizes artificial intelligence to analyze big data. This feature was mentioned in 14 ServiceNow IT Operations Management reviews.
Machine Learning
Utilizes machine learning to analyze big data. This feature was mentioned in 13 ServiceNow IT Operations Management reviews.
Systems Monitoring
Monitors logs and activities from a wide range of IT systems. This feature was mentioned in 12 ServiceNow IT Operations Management reviews.
Synthetic Monitoring
Based on 11 ServiceNow IT Operations Management reviews. Monitors and test apps to address issues before they affect end users.
Dynamic Transaction Mapping
Provides dynamic end-to-end maps of every single transaction. 11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Load Balancing
Automatically adjusts resources base on application usage. This feature was mentioned in 10 ServiceNow IT Operations Management reviews.
Cloud Observability
Monitors cloud microservices, containers, kubernetes, and other cloud native software. 12 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Issue Resolution (3)
Root Cause Identification
Directly identifies, or increases identification speed for, root causes for IT system issues. This feature was mentioned in 13 ServiceNow IT Operations Management reviews.
Proactive Identification
Proactively identifies trends on IT systems that could lead to failures or errors. This feature was mentioned in 12 ServiceNow IT Operations Management reviews.
Resolution Guidance
As reported in 12 ServiceNow IT Operations Management reviews. Provides paths, suggestions, or other general assistance towards issue resolution.
Management (3)
System Integration
Based on 14 ServiceNow IT Operations Management reviews. Integrates with a variety of IT systems.
Alerting
As reported in 12 ServiceNow IT Operations Management reviews. Automatically alerts necessary parties via email, text, or call when issues are identified.
Reporting
As reported in 12 ServiceNow IT Operations Management reviews. Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution.
Monitoring (5)
Performance Baselines
11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Performance Analysis
11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Performance Monitoring
This feature was mentioned in 11 ServiceNow IT Operations Management reviews.
AI/ML Assistance
This feature was mentioned in 10 ServiceNow IT Operations Management reviews.
Multi-System Monitoring
11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Response (3)
Dashboards and Visualization
This feature was mentioned in 11 ServiceNow IT Operations Management reviews.
Incident Alerting
Based on 10 ServiceNow IT Operations Management reviews.
Root Cause Analysis (RCA)
Based on 10 ServiceNow IT Operations Management reviews.
Performance (2)
Real User Monitoring (RUM)
As reported in 11 ServiceNow IT Operations Management reviews. Captures and analyzes each transaction by users of a website or application in real time.
Second by Second Metrics
Provides high-frequency metrics data.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Application Performance Monitoring (APM) (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Enterprise IT Management (7)
Autonomous Task Execution
Based on 12 ServiceNow IT Operations Management reviews. Capability to perform complex tasks without constant human input
Multi-step Planning
As reported in 12 ServiceNow IT Operations Management reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Based on 11 ServiceNow IT Operations Management reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience 11 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Natural Language Interaction
Engages in human-like conversation for task delegation This feature was mentioned in 12 ServiceNow IT Operations Management reviews.
Proactive Assistance
Anticipates needs and offers suggestions without prompting 12 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Decision Making
Makes informed choices based on available data and objectives 12 reviewers of ServiceNow IT Operations Management have provided feedback on this feature.
Agentic AI - AIOps Platforms (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Based on 10 ServiceNow IT Operations Management reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
