Compare BigPanda and ServiceNow IT Operations Management 
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (65.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaServiceNow IT Operations Management
Star Rating
(189)4.4 out of 5
Market Segments
Enterprise (65.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BigPanda excels in noise reduction and event correlation, with users highlighting its ability to streamline incident management and automate workflows effectively. This makes it a strong choice for teams looking to enhance their operational efficiency.
- Users say that ServiceNow IT Operations Management provides exceptional end-to-end visibility across IT infrastructure, which is crucial for maintaining service reliability. The platform's Discovery feature automates asset tracking, allowing teams to quickly identify and resolve issues.
- Reviewers mention that while BigPanda has a higher rating for ease of use and setup, ServiceNow's comprehensive capabilities, including cloud management and service mapping, can sometimes make it feel more complex to navigate for new users.
- According to verified reviews, ServiceNow IT Operations Management shines in its automation and real-time visibility, which help teams quickly detect and address issues in complex IT environments. This is particularly beneficial for organizations managing large-scale operations.
- G2 reviewers highlight that BigPanda's integration capabilities, especially its two-way integration with ServiceNow, enhance its functionality, allowing for seamless workflows and improved incident response times.
- Users report that while both platforms have strong support features, BigPanda's users appreciate its quality of support and responsiveness, which can be a deciding factor for teams needing reliable assistance during critical operations.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
BigPanda
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
9.1
85
8.8
90
Ease of Use
9.1
85
8.1
148
Ease of Setup
8.2
28
7.7
131
Ease of Admin
8.7
32
8.4
46
Quality of Support
9.1
82
8.5
88
Has the product been a good partner in doing business?
8.8
32
8.7
48
Product Direction (% positive)
9.9
78
9.6
85
Features by Category
Monitoring
9.4
62
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
9.2
62
Not enough data
9.1
63
|
Verified
Not enough data
9.3
60
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
31
8.3
18
9.0
31
7.7
13
9.1
32
8.8
17
Issue Resolution
8.7
31
8.9
20
8.8
31
8.9
18
9.1
31
8.8
18
Management
9.1
31
9.1
22
9.6
31
9.2
15
8.6
31
9.0
15
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
36
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Categories
Categories
Shared Categories
BigPanda and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Discussions
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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