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Compare BigPanda and ServiceNow IT Operations Management 
Featured Products
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaServiceNow IT Operations Management
Star Rating
(154)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Operations Management excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to BigPanda. Users appreciate its comprehensive capabilities in managing and automating IT infrastructure, particularly highlighting features like IT Discovery and AI machine learning for event analysis.
- Users say that BigPanda stands out for its ability to reduce noise and streamline incident management. Reviewers have praised its effectiveness in event correlation and suppression, which helps teams focus on critical issues without being overwhelmed by alerts.
- According to verified reviews, ServiceNow IT Operations Management offers robust asset discovery and dependency mapping, which are crucial for understanding the impact of outages. Users value the end-to-end visibility it provides, allowing them to see exactly which components are affected during incidents.
- Reviewers mention that BigPanda's ease of use is a significant advantage, with many users appreciating its intuitive interface and quick setup process. This user-friendly design helps teams get up and running faster, which is essential for maintaining operational efficiency.
- G2 reviewers highlight that while ServiceNow IT Operations Management has a strong market presence, it sometimes falls short in user experience compared to BigPanda. Users have noted that the complexity of some features can lead to a steeper learning curve, which may hinder quick adoption.
- Users report that both products have strong support capabilities, but BigPanda receives higher marks for quality of support. Reviewers appreciate the responsiveness and helpfulness of BigPanda's support team, which enhances their overall experience with the product.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
BigPanda
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
9.1
85
8.7
74
Ease of Use
9.1
85
8.0
132
Ease of Setup
8.2
28
7.7
115
Ease of Admin
8.7
32
8.4
41
Quality of Support
9.1
82
8.4
72
Has the product been a good partner in doing business?
8.8
32
8.7
43
Product Direction (% positive)
9.9
78
9.5
70
Features by Category
Monitoring
9.4
62
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
9.2
62
Not enough data
9.1
63
|
Verified
Not enough data
9.3
60
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
31
7.9
14
9.0
31
7.7
13
9.1
32
8.3
12
Issue Resolution
8.7
31
8.3
13
8.8
31
8.3
12
9.1
31
8.2
12
Management
9.1
31
8.8
14
9.6
31
9.0
12
8.6
31
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
BigPanda and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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