Top 10 Service Creatio Alternatives & Competitors

Top 10 Alternatives to Service Creatio Recently Reviewed By G2 Community

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Jira Service Management
By Atlassian
4.3/5
(960)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Service Creatio, Jira Service Management is:
More usable
Better at support
Categories in common with Service Creatio:
Service Desk
Help Desk
IT Service Management (ITSM) Tools

Freshservice
By Freshworks
4.6/5
(1,308)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Service Creatio, Freshservice is:
More usable
Better at support
Categories in common with Service Creatio:
Service Desk
IT Service Management (ITSM) Tools

Zendesk for Customer Service
By Zendesk
4.3/5
(6,682)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Service Creatio, Zendesk for Customer Service is:
More usable
Better at support
Categories in common with Service Creatio:
Help Desk
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LiveAgent
By QualityUnit
4.5/5
(1,530)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Service Creatio, LiveAgent is:
More usable
Better at support
Categories in common with Service Creatio:
Help Desk

Gladly
By Gladly
4.7/5
(1,088)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Service Creatio, Gladly is:
More usable
Better at support
Better at meeting requirements
Categories in common with Service Creatio:
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,225)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Service Creatio, Zoho Desk is:
More usable
Categories in common with Service Creatio:
Help Desk

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,728)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Service Creatio, Fin by Intercom is:
More usable
Better at support
Categories in common with Service Creatio:
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,886)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Service Creatio, HubSpot Service Hub is:
More usable
Better at support
Categories in common with Service Creatio:
Help Desk

Atera
By Atera
4.6/5
(1,004)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Service Creatio, Atera is:
More usable
Better at support
Categories in common with Service Creatio:
Service Desk
Help Desk
IT Service Management (ITSM) Tools

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Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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