1. [Home](https://www.g2.com/) 2. ... 3. [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) 4. [SentiOne Discussions](https://www.g2.com/products/sentione/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3b0d75b2da05cd9353407e3b5940b1c0/sentione.png "Product Avatar Image") ](/products/sentione/reviews) [ SentiOne ](/products/sentione/reviews) (37)4.6/5 SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform. Show More * * * ### 70.0 Nps Score Already have SentiOne? ### All SentiOne Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is SentiOne used for? ](/discussions/what-is-sentione-used-for) What is SentiOne used for? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Media Monitoring Software ](https://www.g2.com/tags/media-monitoring-software)[ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software) [ social media monitoring tools ](https://www.g2.com/tags/social-media-monitoring-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SentiOne+questions+and+get+answers+from+expert+users+in+our+SentiOne+Discussions+section.&title=SentiOne+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SentiOne+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SentiOne+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss%0aAsk+SentiOne+questions+and+get+answers+from+expert+users+in+our+SentiOne+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SentiOne+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss%0aAsk+SentiOne+questions+and+get+answers+from+expert+users+in+our+SentiOne+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/sentione/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1487566206/sentione.svg "Product Avatar Image") ### Have you used SentiOne before? Answer a few questions to help the SentiOne community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsentione%2Fdiscuss%3Fsmall_ask%3Dsentione) No ## Top Contributors in SentiOne 1 JE Loading... ### [Jessica E.](https://www.g2.com/users/f29ea3c2-d93e-4695-aff5-f04bc8da3de6 "Jessica E.") 1 pt