---
title: SentiOne Reviews
meta_title: 'SentiOne Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 37 reviews by the users' company size, role or industry to
  find out how SentiOne works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 37
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Social Media Marketing
  url: https://www.g2.com/categories/social-media-marketing
---

# SentiOne Reviews
**Vendor:** SentiOne  
**Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 37
## About SentiOne
SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.



## SentiOne Pros & Cons
**What users like:**

- Users praise the **game-changing AI features** in SentiOne, enhancing their experience with useful new functions. (1 reviews)
- Users find the **AI integration** in SentiOne to be a transformative enhancement, adding significant value to the experience. (1 reviews)
- Users find the **new AI capabilities** of SentiOne to be a true game changer in enhancing their experience. (1 reviews)
- Users love the **automation features** of SentiOne, finding them to be game-changing and highly beneficial. (1 reviews)
- Users love the **innovative new features** of SentiOne, especially the AI and engaging visual additions. (1 reviews)
- Innovation (1 reviews)

**What users dislike:**

- Users face challenges with **permissions issues** in SentiOne, complicating management and service discontinuation. (1 reviews)
- Users face challenges with **inadequate reporting** , often struggling due to insufficient permissions and admin access issues. (1 reviews)
- Users face **insufficient information** challenges when managing SentiOne, leading to difficulties during service discontinuation. (1 reviews)
- Users experience challenges with **missing features** related to permission management, complicating operations and service discontinuation. (1 reviews)
- Users report **poor management** with SentiOne, especially regarding permissions and service discontinuation challenges. (1 reviews)
- Ticketing Issues (1 reviews)


## SentiOne Discussions
  - [What is SentiOne used for?](https://www.g2.com/discussions/what-is-sentione-used-for) - 1 comment

- [View SentiOne pricing details and edition comparison](https://www.g2.com/products/sentione/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-20+22%3A38%3A37+-0500&secure%5Bsession_id%5D=c241c791-669d-4035-b37d-0816f627a81e&secure%5Btoken%5D=92221e75559562ef29215f9525f66527d30c3f232992315483c8ec232fc68658&format=llm_user)

## SentiOne Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Hashtag Analytics
- Sentiment Analysis

**Media Channels**
- Broadcast Media
- Print Media
- Online Media

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability
- White Label

**Process**
- Mentions
- Tickets
- Macros

**Geographic Coverage**
- Local Media
- National Media
- International Media

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Agentic AI - Bot Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Reporting**
- Keyword Targeting
- Custom Feeds and Alerts
- Custom Reports
- Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Media Monitoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Insight**
- Surveys
- Reporting

**Generative AI**
- AI Text Generation
- AI Text Summarization

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