Compare BeyondTrust Remote Support and ScreenMeet 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (52.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportScreenMeet
Star Rating
(22)4.4 out of 5
Market Segments
Small-Business (52.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in providing a comprehensive logging and auditing feature, which is particularly appreciated by IT professionals. Users highlight that every remote action is logged, making it easy to review past activities, while the chat functionality is noted as being genuinely helpful for end users.
- Users say that ScreenMeet offers a seamless integration experience, especially when used alongside existing platforms like Tanium. Reviewers appreciate its non-intrusive approach, where a small agent is installed at the start of a session and removed afterward, ensuring no residual traces are left behind.
- According to verified reviews, BeyondTrust Remote Support has a strong focus on continuous improvement, with users noting that new features are being developed based on feedback from end-user support groups. This responsiveness to user needs is seen as a significant advantage.
- Reviewers mention that ScreenMeet is particularly user-friendly, making it easy to connect with clients. The simplicity of launching sessions is frequently highlighted, which contributes to a smooth user experience, especially for small businesses.
- G2 reviewers indicate that BeyondTrust Remote Support has a higher overall satisfaction rating compared to ScreenMeet, reflecting its robust feature set and reliability in enterprise environments. Users appreciate the collaborative tools that facilitate teamwork within the platform.
- Users report that while ScreenMeet shines in ease of setup and administration, it may not meet the complex needs of larger enterprises as effectively as BeyondTrust Remote Support, which is tailored more towards enterprise-level requirements and offers a broader range of functionalities.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableScreenMeet
ScreenMeet for the Contact Center
Contact Us
Per Year
- Video Chat
- Screen Sharing
- Mobile Camera Sharing
Free Trial
BeyondTrust Remote Support
Free Trial is available
ScreenMeet
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.1
15
Ease of Use
9.2
335
9.5
16
Ease of Setup
8.7
230
9.8
8
Ease of Admin
9.0
205
9.8
8
Quality of Support
9.2
309
8.9
14
Has the product been a good partner in doing business?
9.4
200
9.8
7
Product Direction (% positive)
9.2
330
7.3
17
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Feature Not Available
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and ScreenMeet are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
ScreenMeet has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenMeet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Computer Software
19.0%
Information Technology and Services
14.3%
Internet
9.5%
Financial Services
9.5%
Consumer Goods
9.5%
Other
38.1%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is ScreenMeet Support used for?
1 Comment
Official Response from ScreenMeet
ScreenMeet is a cloud-native, enterprise collaboration platform that allows IT Help Desks and Contact Centers to add screen share, cobrowse, voice and video...Read more
ScreenMeet has no more discussions with answers
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