# BeyondTrust Remote Support vs ScreenMeet Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in providing a comprehensive logging and auditing feature, which is particularly appreciated by IT professionals. Users highlight that every remote action is logged, making it easy to review past activities, while the chat functionality is noted as being genuinely helpful for end users.
- **Users say** that ScreenMeet offers a seamless integration experience, especially when used alongside existing platforms like Tanium. Reviewers appreciate its non-intrusive approach, where a small agent is installed at the start of a session and removed afterward, ensuring no residual traces are left behind.
- **According to verified reviews** , BeyondTrust Remote Support has a strong focus on continuous improvement, with users noting that new features are being developed based on feedback from end-user support groups. This responsiveness to user needs is seen as a significant advantage.
- **Reviewers mention** that ScreenMeet is particularly user-friendly, making it easy to connect with clients. The simplicity of launching sessions is frequently highlighted, which contributes to a smooth user experience, especially for small businesses.
- **G2 reviewers indicate** that BeyondTrust Remote Support has a higher overall satisfaction rating compared to ScreenMeet, reflecting its robust feature set and reliability in enterprise environments. Users appreciate the collaborative tools that facilitate teamwork within the platform.
- **Users report** that while ScreenMeet shines in ease of setup and administration, it may not meet the complex needs of larger enterprises as effectively as BeyondTrust Remote Support, which is tailored more towards enterprise-level requirements and offers a broader range of functionalities.



| | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 384 | 23 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### ScreenMeet

**Not enough data**

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 9.2 (16 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.5 (17 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 9.6 (9 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 9.8 (8 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 9.0 (15 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 9.8 (7 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 7.3 (17 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ScreenMeet

#### Entry-Level Pricing

Plan: ScreenMeet for the Contact Center

Price: Contact Us Per Year

Key Features:
- Video Chat
- Screen Sharing
- Mobile Camera Sharing

[Browse all 3 editions](https://www.g2.com/products/screenmeet/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **ScreenMeet** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **ScreenMeet** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **ScreenMeet** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **ScreenMeet** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | Not enough data | 
| **Integrations** | 8.5 (84 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (91 reviews) | Not enough data | 
| **Session Recording** | 9.0 (86 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (91 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (88 reviews) | Not enough data | 
| **File Sharing** | 9.1 (98 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | 
| **Applications Management** | 8.5 (82 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (94 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Feature Not Available | 
| **Device Management** | 8.7 (76 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)



---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | ScreenMeet | 
|---|---|---|
| **Small-Business** | 14.7% | 50.0% | 
| **Mid-Market** | 36.5% | 27.3% | 
| **Enterprise** | 48.8% | 22.7% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### ScreenMeet

- **Computer Software:** 18.2%
- **Information Technology and Services:** 13.6%
- **Financial Services:** 13.6%
- **Internet:** 9.1%
- **Consumer Goods:** 9.1%
- **Retail:** 4.5%
- **Research:** 4.5%
- **Online Media:** 4.5%
- **Oil & Energy:** 4.5%
- **Hospitality:** 4.5%
- **Other:** 13.6%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3904 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (683 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to ScreenMeet

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3904 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (683 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4299 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1026 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### ScreenMeet

- Title: [What is ScreenMeet Support used for?](https://www.g2.com/discussions/what-is-screenmeet-support-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "ScreenMeet is a cloud-native, enterprise collaboration platform that allows IT Help Desks and Contact Centers to add screen share, cobrowse, voice and video..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenmeet)