Salsa CRM Reviews & Product Details

Salsa CRM is a comprehensive customer relationship management platform tailored mainly for nonprofit organizations, helping them oversee donor relationships, fundraising efforts, and reporting requirements. Its seamless integration with Salsa Engage results in a unified ecosystem, allowing users to manage both marketing and donor information efficiently within a single platform. Review collected by and hosted on G2.com.

As the amount of data increases, I’ve noticed that the system tends to slow down and become laggy, particularly when handling a large number of records, transactions, or users, and especially during the execution of complex reports. Additionally, some features occasionally behave unpredictably or have glitches. While these problems do not happen all the time, they are quite frustrating when they do occur. Review collected by and hosted on G2.com.

It is one of the software which can provide services to Non-Profit Organisations in a very productive manner. Review collected by and hosted on G2.com.

Well as for this sofrware it is quite costly. Review collected by and hosted on G2.com.

Salsa CRM's ease of use and integration have helped my business cut sales operations costs by 5%. Great customer support. Review collected by and hosted on G2.com.

The integration might take some getting used to if you're an offline business transitioning to online. Review collected by and hosted on G2.com.

The integrated feature of what is popularly known as service cloud (amongst competitors) query management, ticketing, integration CcaaS, Chat bots, AI agents Review collected by and hosted on G2.com.

The User interface could be slightly better. A more intuitive user experience along with digital adoption metrics that helps users would make a lot of difference Review collected by and hosted on G2.com.

What I like most is how easy it makes tracking donor relationship and managing fund-raising campaigns. It’s tailored for non-profit needs, so it simplifies a lot of the work for me. Review collected by and hosted on G2.com.

I find the customization options are a bit limited, and it feels very focused on nonprofit use cases only. Review collected by and hosted on G2.com.

I am new to salsa CRM but i liked the thing which in all in one and good part is digital marketing thing which is very useful Review collected by and hosted on G2.com.

So far nothing and once i met any i will surely let you know Review collected by and hosted on G2.com.

Easy to use, even for teams with little tech experience. Review collected by and hosted on G2.com.

Limited options to customize the interface and workflows. Review collected by and hosted on G2.com.

Customer support - they don't talk in technical terms but in plain English. They get back to you quickly with a solution. Review collected by and hosted on G2.com.

Need some AI functionalities for common problems Review collected by and hosted on G2.com.

Dashboard reports are easy to read and are itneractive. Pretty easy to use overall. Has ability to keep households separate or combined. Once you assign a husband and wife as "co-donors" it automatically ties their giving together. Review collected by and hosted on G2.com.

Soft credits are difficult to collect reports on. You can see the name of the 3rd party that sent the check, but not view all the individual people who you soft credited on the reports. The results in a lot of missed cultivation of specific donors. You can go into each donor and see what they were soft credited, but that is a ton of work. Review collected by and hosted on G2.com.

It was easy to use and did what we needed to do. Review collected by and hosted on G2.com.

It didn't have those extra components to send out the best emails. Review collected by and hosted on G2.com.