Salesmate Reviews & Product Details

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Seller

Salesmate

Discussions

Salesmate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Salesmate CRM

Used by Csmart Telco CRM and 2 others

Beta

Pricing

Pricing provided by Salesmate.

BASIC

$23.00

1 USER Per Month

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Salesmate Integrations

(14)

Verified by Salesmate

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Salesmate Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Salesmate, and what problem is it built to solve?

Salesmate is an all-in-one sales CRM built to help sales teams streamline their processes, collaborate, and improve productivity. It brings lead and pipeline management, task automation, and sales performance insights together in one place.

What languages does Salesmate support?

Salesmate supports 1 language: English.

What company sizes and industries is Salesmate the best fit for?

Salesmate shows the strongest fit among small-business teams, with mid-market and enterprise teams also represented. Positive user experience spans several industries, including:

Company size — Small business: The most represented segment.
Company size — Mid-market: Also represented among positive users.
Company size — Enterprise: Present as well, though less prominent than small business.
Industry — Marketing and advertising: A recurring segment among positive users.
Industry — Hospitality: Also represented across positive users.
Industry — Computer software and information technology: Both sectors appear among positive users.
Industry — Real estate and financial services: Also represented.

How long does it take to implement Salesmate across a team?

Salesmate can be quick to launch, with under a month the most common reported time to go live. Implementation ranges vary, and some teams report needing longer to configure or adapt the system.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Less common
6–12 months	Less common

What customer support options does Salesmate provide, and how do users find the overall support experience?

Salesmate provides support through email, chat, FAQs and a knowledge base, with 24/7 live-representative support. Users often describe the team as responsive, helpful, and willing to guide them through setup or troubleshooting, though experiences with complex issues and support availability are mixed.

What is the experience like for teams switching to Salesmate from another tool?

Salesmate has served as a more sales-focused, approachable alternative to other CRM and sales or marketing platforms, including Salesforce, Freshsales, Insightly, and Agile CRM. Users describe moving to it for easier navigation, simpler sales workflows, automation, or better value; migration can still take work, especially when data or integrations need careful configuration.

What tools and platforms does Salesmate integrate with, and how do these integrations help users get more value from the product?

Salesmate offers 17 integrations. Named connections span lead generation and marketing, email and productivity, accounting, and workflow automation:

Lead generation and marketing: Meta, HubSpot forms, Mailchimp
Email and productivity: Gmail, Google Calendar, Office 365
Accounting: QuickBooks Online
Workflow automation: Zapier

These connections can bring lead and communication activity into the CRM and link it with tools teams already use, helping reduce manual handoffs and keep customer information together.

What features or capabilities could make Salesmate even more useful?

Salesmate could be more useful with stronger reporting and smoother connections to other tools. The most recurring improvement areas include:

Reporting: Make custom reports easier to build and interpret, with more flexible filters and reusable templates.
Integrations: Expand and improve third-party connections, particularly for calling, lead generation, and social platforms.
Everyday usability: Refine the mobile experience and make common workflows and settings easier to navigate.

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Naveen k.

Onboarding Specialist

Mid-Market (51-1000 emp.)

12/14/2021

"Simple CRM for all your Customer Cycle"

3.5/5

What do you like best about Salesmate?

Ease of customization and very lightweight tool, it is cloud software so we can easily log in from any device and supports the proper UI in most of the device like Macbook, Windows Machine, They also have a native android app and IOS app.

The email sync works flawlessly and syncs all the emails from my email provider. Very helpful in adding the calendar invite to the calendar based on the activity or the demo scheduled. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

At times the product gets slow and takes time to recover, needs multiple hard refreshes to fix this and their status page is not updated at the time of the incident and they don't have a proper track of product down incidence.

The email tracking could be more accurate, it also shows the open history of the person who sent the information, also the email tracking shows the location of the server not of the person using the request, this is something that can be improved better. Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

Enhancement of reports would be really helpful, it would be nice if we could export data periodically from the tool on a scheduler basis. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

We use it for inbound sales, outbound sales, customer success, and partner deal management. so overall the entire customer journey is managed in Salesmate across various teams in our company.

Our sales team use salesmate to manage all the prospects and convert it to closure, similarly, our partner team uses this to convert parter lead to closure. CS team uses it for customer onboarding and churn management. Review collected by and hosted on G2.com.

Richard L.

APAC SALES MANAGER

Small-Business (50 or fewer emp.)

5/3/2022

"Salesmate review - good starter"

1.5/5

What do you like best about Salesmate?

Very cheap CRM option for companies who have never used a CRM in the past. Definitely worth looking at if you have never used a CRM before. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Their level of support was incredibly limited. Whenever we raised a trouble ticket it was not really addressed. Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

Great entry level CRM. Would definitely try it out if you need a basic CRM to monitor contact and customer emails, calls and deals. Their automation was very limited and tricky unfortunately. We also found their support to be very limited. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

Basic CRM functions - great for a new company to keep track of customers and contacts Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/24/2022

"INCREDIBLE CRM"

5/5

What do you like best about Salesmate?

Amazing customer service. It requires little experience with CRM's and you'll intuitively understand how to use the system. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

No downside. Everything is explained very quickly and efficiently to you. Review collected by and hosted on G2.com.

Michael E.

Marketing Manager

Small-Business (50 or fewer emp.)

9/28/2021

"Near Perfect CRM that any small or medium size business should consider for their shortlist."

5/5

What do you like best about Salesmate?

Incredibly intuitive software that allows you to customize to your hearts desire. Feature-rich system, that includes pretty much everything you'd need out-of-the-box at a fraction of the cost you'll find elsewhere. Excellent reporting suite and usable by sales, marketing and customer service. As far as all-in-one solutions go, this is an excellent option. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Would be great to have calls tracked as calls through the app, but very nitpicky. Most of the main 'issues' I have elsewhere aren't present...so it's hard to dislike much about it. Review collected by and hosted on G2.com.

Gaurav M.

Business Growth Associate

Small-Business (50 or fewer emp.)

10/25/2021

"A perfect CRM for all kind of businesses"

4.5/5

What do you like best about Salesmate?

We first set out to locate a CRM system that would help us streamline our sales and support processes while also providing improved reporting. After reviewing the functionality of Salesmate, I quickly realized that it could be used for more than simply sales. It could also be used for customer support and marketing. With the addition of forms, automation, and bulk-emailing, we decided to use it for all aspects of customer relationship management in order to gain a better 360-degree perspective of our prospects and members. We've been using Salesmate for our complete operating suite, and it's been great so far. Excellent UI, features, and customer service. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

It would be great if calls were monitored through the app, but that is a fair observation. I experienced some minor concerns, but they were all resolved. I had a couple of suggestions for functionality, but I'm at a loss for words right now. This is a fantastic product. I've tried a lot of CRMs, and Salesmate is by far the best! Review collected by and hosted on G2.com.

Deepika R.

Business Executive

Mid-Market (51-1000 emp.)

2/25/2022

"Best CRM & Customer Journey Platform"

4.5/5

What do you like best about Salesmate?

It helps businesses close more deals faster. It is an easy to use interface and automated workflows and lets the sales team focus on the correct values at the right time Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

The cost per user adds up a problem with importing contacts to companies. The information given isn't always accurate Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

The deal pipeline is easy to use and view Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

The pipeline graphic is easily accessible and digestible. It has an easier time tracking presentations and deals along with the number of contacts made with the clients while tracking calls Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/25/2021

"Salesmate Nails the CRM Challenge"

5/5

What do you like best about Salesmate?

Great UX, Features are simple to use, Lets me do the stuff I really need - especially around triggered sequences - so many other CRM's I tried couldn't do this easily. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Very little, but it could have a better scheduler, and the sequencing is slightly less than perfect (still really good). Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

It's a fifth of the price of Hubspot, and half that of Pipedrive. What have you got to lose? It's better than both (for sales - HS is better for a marketing CRM), I can't express how seamlessly it works. Once you get up and going, you'll be shocked at how easy it can be. If, like me, you've had issues finding something that actually works that isn't SUPER expensive, this may do the trick. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

SOOO many - triggered sequences, multi step, multi channel followups. Sales pipeline management. etc Review collected by and hosted on G2.com.

roger s.

BI Application Developer

Enterprise (> 1000 emp.)

1/14/2022

"Awesome Product"

5/5

What do you like best about Salesmate?

Salesmate is an easy to use CRM with affordable pricing Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

None encountered so far, always scope for Improvement Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

Salesmate is an easy to use CRM with affordable pricing. Salesmate CRM, it's designed for specific needs of small and mid-sized businesses. Salesmate helps in solving actual business problems and empower businesses to make improved decisions. Delivering extraordinary experiences to our customers remain at the core of our every activity. Salesmate gives you an ease in your business cycle and lots of analytics and insights. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

Sales Analytics, automation of sales process etc. Benefits - helps sales planning, better revenue Review collected by and hosted on G2.com.

Chitti B.

Founder and Managing Partner

Small-Business (50 or fewer emp.)

10/22/2021

"Simple, yet robust CRM for sales teams"

5/5

What do you like best about Salesmate?

Sales teams can adopt with ease. Salesmate is one single source of truth for all conversations with prospects and customers Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Being an upcoming and growing CRM, Stalemate needs a few areas of improvement as every new SaaS product. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

Salesmate has given us a great way to improve communication with our leads, clients, and potential customers. We can email contacts from a single location, access a log of all our previous interactions with that contact, view the entire sales pipeline across teams, and help us in forecasts. Review collected by and hosted on G2.com.

Puja K.

Client Partner - Business Success

Enterprise (> 1000 emp.)

10/22/2021

"Absolutely love to work on Salesmate"

5/5

What do you like best about Salesmate?

Absolutely love to work on Salesmate.. Its absolutely wonderful when comes to streamlining the sales cycle right from onboarding the leads to various stages to deal closure.. Easier to view all leads on the same page .. having access to a scorecard in order to prioritize the relevant activities, has an in-built dialer to make calls. Automation to study and track website activities. Automation of email campaigns. Like the timely assistance when in need. Kudos to Team Salesmate! Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

inbuilt calling feature is a bit higher. Review collected by and hosted on G2.com.