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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$23.00 1 USER Per Month
Freshsales
Star Rating
(1,216)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSalesmate
Star Rating
(105)4.6 out of 5
Market Segments
Small-Business (79.2% of reviews)
Entry-Level Pricing
$23.00 1 USER Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshsales offers a more affordable entry-level price starting at $9.00, making it a more accessible option for small businesses compared to Salesmate's starting price of $23.00.
- Reviewers mention that both Freshsales and Salesmate have similar ease of use ratings (9.0), but Salesmate shines in ease of setup with a score of 9.1, indicating a smoother onboarding experience for new users.
- G2 users highlight that Salesmate excels in opportunity and pipeline management with a score of 9.0, while Freshsales trails slightly behind at 8.7, suggesting that Salesmate may provide better tools for managing sales opportunities.
- Users on G2 report that Freshsales has a strong email marketing feature set, particularly in sending outbound emails (9.0), but Salesmate outperforms in email deliverability management with a score of 8.7, indicating a more reliable email campaign performance.
- Reviewers mention that Salesmate's customer support quality is rated higher (9.0) compared to Freshsales (8.8), suggesting that users may find more responsive and effective support when using Salesmate.
- Users say that Freshsales offers better customization options, particularly in custom fields (9.1), which allows for more tailored CRM experiences, while Salesmate's customization features are slightly less robust.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Salesmate
BASIC
$23.00
1 USER Per Month
Basic plan is suitable for all types of small sales team. Starting from $23 per month per user when billed annually & $29 per month per user when billed monthly.
- Contact management
- Company management
- Deal management
Free Trial
Freshsales
Free Trial is available
Salesmate
Free Trial is available
Ratings
Meets Requirements
8.7
1,038
8.9
77
Ease of Use
9.0
1,051
9.1
87
Ease of Setup
8.7
558
9.1
55
Ease of Admin
8.9
534
9.3
38
Quality of Support
8.8
1,008
9.0
77
Has the product been a good partner in doing business?
9.0
528
9.3
38
Product Direction (% positive)
9.3
1,032
9.1
82
Features by Category
Sales Force Automation
8.9
717
|
Verified
9.0
52
|
Verified
8.3
416
8.6
28
8.8
706
|
Verified
9.1
54
|
Verified
8.5
704
|
Verified
8.9
49
|
Verified
8.3
507
|
Verified
8.4
41
8.6
336
|
Verified
9.0
45
8.2
482
|
Verified
8.6
41
|
Verified
8.1
468
8.4
38
8.4
510
|
Verified
8.6
40
Marketing Automation
8.5
547
8.7
49
|
Verified
8.5
521
8.9
43
8.9
626
9.0
51
|
Verified
7.9
113
8.6
40
Customer Support
8.5
533
8.3
44
8.6
541
8.6
43
|
Verified
8.6
547
8.7
43
|
Verified
8.2
457
8.5
44
|
Verified
8.4
478
8.7
41
|
Verified
Reporting & Analytics
8.4
628
|
Verified
8.4
47
|
Verified
8.6
664
|
Verified
9.0
52
|
Verified
8.3
508
|
Verified
8.7
41
|
Verified
Mobile & Social
Feature Not Available
8.4
37
|
Verified
8.1
208
|
Verified
8.9
21
8.3
331
|
Verified
8.6
44
|
Verified
Platform
8.4
403
|
Verified
8.8
38
|
Verified
8.5
392
|
Verified
8.9
35
|
Verified
8.7
413
|
Verified
9.2
33
|
Verified
8.3
314
|
Verified
8.5
29
|
Verified
7.7
258
8.6
28
|
Verified
8.0
301
|
Verified
8.7
30
|
Verified
8.8
407
|
Verified
9.2
35
|
Verified
8.0
285
|
Verified
8.6
29
Integration
8.4
374
|
Verified
8.6
32
|
Verified
8.3
331
|
Verified
8.6
31
|
Verified
7.9
297
|
Verified
8.3
29
|
Verified
Generative AI
7.6
84
7.6
20
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.3
6
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
9.1
22
8.9
244
|
Verified
9.2
24
8.4
182
|
Verified
8.7
23
8.7
182
|
Verified
8.3
20
8.9
219
|
Verified
8.9
24
8.7
69
9.0
20
8.8
64
8.5
19
Repeatability and Reportability
8.9
206
|
Verified
Feature Not Available
8.9
222
|
Verified
8.9
21
8.9
220
|
Verified
8.9
21
8.7
186
|
Verified
8.2
20
7.6
57
Feature Not Available
AI and Automation
8.4
66
8.7
21
8.2
69
8.7
21
8.3
62
8.5
13
7.9
63
8.5
12
7.7
59
8.2
12
Generative AI
8.2
28
7.9
11
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Feature Not Available
8.6
29
Feature Not Available
7.9
28
8.3
14
8.3
30
8.7
20
Personalization
8.8
32
8.7
20
8.6
33
8.6
22
8.6
34
8.7
23
8.4
31
8.6
20
Administrative
8.5
32
8.7
22
8.4
29
8.3
20
8.4
28
8.7
20
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
9.1
19
8.8
217
9.4
21
8.2
50
Feature Not Available
Customizations
9.0
234
9.6
22
9.2
239
9.7
21
8.9
246
9.1
22
8.6
220
9.1
21
8.9
241
9.2
22
Generative AI
7.7
32
8.3
12
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
9.0
21
8.8
120
9.0
19
8.7
130
9.1
21
9.1
146
9.3
20
Not enough data
Not enough data
Contacts
9.0
151
8.9
22
9.0
137
8.8
21
9.0
143
9.2
22
Insights
9.1
165
9.3
22
9.1
142
9.4
21
8.9
123
9.2
20
9.0
145
9.1
21
9.0
141
9.1
22
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Salesmate are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Online Form Builder, Lead Scoring, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesmate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Marketing and Advertising
14.9%
Computer Software
10.9%
Information Technology and Services
9.9%
Hospitality
8.9%
Real Estate
5.9%
Other
49.5%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Who owns Salesmate?
1 Comment
MK
Salesmate seems to be generic enough and powerful enough to be used by different industries. It is easily customizable. Read more
Salesmate has no more discussions with answers
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