Salesmate Reviews & Product Details

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Seller

Salesmate

Discussions

Salesmate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Salesmate CRM

Used by Csmart Telco CRM and 2 others

Beta

Pricing

Pricing provided by Salesmate.

BASIC

$23.00

1 USER Per Month

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Salesmate Integrations

(14)

Verified by Salesmate

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Salesmate Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Salesmate, and what problem is it built to solve?

Salesmate is an all-in-one sales CRM built to help sales teams streamline their processes, collaborate, and improve productivity. It brings lead and pipeline management, task automation, and sales performance insights together in one place.

What languages does Salesmate support?

Salesmate supports 1 language: English.

What company sizes and industries is Salesmate the best fit for?

Salesmate shows the strongest fit among small-business teams, with mid-market and enterprise teams also represented. Positive user experience spans several industries, including:

Company size — Small business: The most represented segment.
Company size — Mid-market: Also represented among positive users.
Company size — Enterprise: Present as well, though less prominent than small business.
Industry — Marketing and advertising: A recurring segment among positive users.
Industry — Hospitality: Also represented across positive users.
Industry — Computer software and information technology: Both sectors appear among positive users.
Industry — Real estate and financial services: Also represented.

How long does it take to implement Salesmate across a team?

Salesmate can be quick to launch, with under a month the most common reported time to go live. Implementation ranges vary, and some teams report needing longer to configure or adapt the system.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Less common
6–12 months	Less common

What customer support options does Salesmate provide, and how do users find the overall support experience?

Salesmate provides support through email, chat, FAQs and a knowledge base, with 24/7 live-representative support. Users often describe the team as responsive, helpful, and willing to guide them through setup or troubleshooting, though experiences with complex issues and support availability are mixed.

What is the experience like for teams switching to Salesmate from another tool?

Salesmate has served as a more sales-focused, approachable alternative to other CRM and sales or marketing platforms, including Salesforce, Freshsales, Insightly, and Agile CRM. Users describe moving to it for easier navigation, simpler sales workflows, automation, or better value; migration can still take work, especially when data or integrations need careful configuration.

What tools and platforms does Salesmate integrate with, and how do these integrations help users get more value from the product?

Salesmate offers 17 integrations. Named connections span lead generation and marketing, email and productivity, accounting, and workflow automation:

Lead generation and marketing: Meta, HubSpot forms, Mailchimp
Email and productivity: Gmail, Google Calendar, Office 365
Accounting: QuickBooks Online
Workflow automation: Zapier

These connections can bring lead and communication activity into the CRM and link it with tools teams already use, helping reduce manual handoffs and keep customer information together.

What features or capabilities could make Salesmate even more useful?

Salesmate could be more useful with stronger reporting and smoother connections to other tools. The most recurring improvement areas include:

Reporting: Make custom reports easier to build and interpret, with more flexible filters and reusable templates.
Integrations: Expand and improve third-party connections, particularly for calling, lead generation, and social platforms.
Everyday usability: Refine the mobile experience and make common workflows and settings easier to navigate.

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Yash K.

Program Manager

Education Management

Mid-Market (51-1000 emp.)

6/11/2023

"Salesmate is one of the best CRM software to boost sales"

5/5

What do you like best about Salesmate?

Salesmate has many unique features but the feature of personal touch is one of the best features of this software because if the customer feels a good connection they bring more referrals as well. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

There is nothing to dislike about Salesmate because it helps us increase revenue and work with more clarity and focus.

Honestly, I can not suggest any improvements Review collected by and hosted on G2.com.

Pooja T.

Inside Sales Specialist

Enterprise (> 1000 emp.)

4/18/2023

"Best CRM I Ever Worked With"

4.5/5

What do you like best about Salesmate?

Best bundle of segments like email tracking system and call tracking system. After lead got captured and if I need to fetch with specific fields of leads so I can make custom filter, it's very useful. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

While using Salesmate we did not get anything of dislike about them. Review collected by and hosted on G2.com.

Smrithy R.

Small-Business (50 or fewer emp.)

5/3/2023

"User friendly crm which helps communication with leads easy."

5/5

What do you like best about Salesmate?

The schedule for emails and texts.

Easy customer interaction.

Helps in quicker communication with the leads. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Absolutely nothing. It's a perfect crm for sales people. Review collected by and hosted on G2.com.

Naresh R.

Regional Channel Manager

Mid-Market (51-1000 emp.)

Originally submitted 11/6/2022

"Economical & Feature Rich"

3.5/5

What do you like best about Salesmate?

- Abundant functionalities

- Ideal email, call, and texting options

- Comprehensive 360-degree view of all prospects and members

- Outstanding customer support Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

- Email traction could be a bit better

- Cost of calls Review collected by and hosted on G2.com.

Adam O.

Co-Founder

Small-Business (50 or fewer emp.)

11/23/2022

"Best CRM App Handsdown!"

5/5

What do you like best about Salesmate?

Salesmate is amazing. Been trying to find a genuinely good CRM for a long time, and Salesmate has completely blown me away.

The native calling and texting, especially inside of the app are amazing.

And the support is Top Notch! Best support I've ever received from a CRM. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

I don't dislike anything. Think the app is awesome! Review collected by and hosted on G2.com.

Joachim M.

Financial adivsor

Small-Business (50 or fewer emp.)

Originally submitted 2/27/2021

"Excellent interface and support"

5/5

What do you like best about Salesmate?

I really like the very intuitive interface. It's easy to get ahold of it. They have a lot of very interesting functionalities, that allows me to keep in track with my demanding clients.

The support is extremely reactive. I usually get an answer within five minutes and the second level support is very very reactive. I've a few issue here and there, especially with migrating from an opponent, but it was quickly solved.

They are also very open minded. I once needed a functionality for one day from a higher plan. I just needed it for one day, in order to finish up a task. They agreed to let me use the higher plan for free for almost a week! How appreciated. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

I can't think of anything in particular. The few issues I've had here and there were resolved. I did have a few functionality suggestions, but I can't think of anything right now.

This is quite a great product. I've explored many CRM, and salesmate is by far the best for me! Review collected by and hosted on G2.com.

Recommendations to others considering Salesmate:

Make sure to be extremely aware of all functionalities. I discovered some afterwards and regretted not using them right away. Also consider the plan you want to go for. If you ever need to contact the support, make sure to be very precise and your issue will most likely be resolved fast. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

I needed to have a CRM that lets me follow-up with each client individually, without overwhelming me with tasks. A simple example: They have a functionality that automatically creates a to-do task if the client doesn't answer the email. This is extremely helpful for follow-up and it's not overwhelming. No repetitive useless work. Review collected by and hosted on G2.com.

Justin M.

Small-Business (50 or fewer emp.)

7/19/2022

"Needed to set up cold call automation"

5/5

What do you like best about Salesmate?

I got it done. I shopped around for 3 months, tried out Close and Zoho. They didn't work, I shopped Salesforce; they were too expensive and probably wouldn't work. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Nothing so far, it's been one month of setting up my automation journeys necessary for my niche. Review collected by and hosted on G2.com.

Leatrice T.

Executive Administrator

Small-Business (50 or fewer emp.)

7/20/2022

"Very Adaptable"

5/5

What do you like best about Salesmate?

Since we don't use Salesmate for "sales" but for work order organization and customer communication, it is one of the most adaptable software we've found. From logging calls, emails (even future emails), sending text messages (even future text messages) and taking calls. We also appreciate that the cost of texting and calling are extremely competitive - Salesmate really meets the mark! Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Although taking calls and call quality is very good, the only thing missing is the scheduling of on/off hours so we are getting calls late at night, etc. Review collected by and hosted on G2.com.

Josh G.

Agency Owner

Small-Business (50 or fewer emp.)

7/8/2022

"Affordable, powerful CRM"

5/5

What do you like best about Salesmate?

Salesmate does it all, email, texting, phone calls with recording can all be done from the CRM. It's the backbone of my insurance agency. It's organized, and helps keep me on track! Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

The only issue I've had was when the site went down for a few hours. Review collected by and hosted on G2.com.

Boris H.

Account Manager

Small-Business (50 or fewer emp.)

7/8/2022

"Salesmate is my go to CRM"

4.5/5

What do you like best about Salesmate?

Salesmate is easy to use and learn. I love their UI and capabilities within the software. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

There are not too many downsides to the software. However, one thing I do dislike is the connectivity when using their voice dialer Review collected by and hosted on G2.com.