Salesmate Reviews & Product Details

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Seller

Salesmate

Discussions

Salesmate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Salesmate CRM

Used by Csmart Telco CRM and 2 others

Beta

Pricing

Pricing provided by Salesmate.

BASIC

$23.00

1 USER Per Month

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Salesmate Integrations

(14)

Verified by Salesmate

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Salesmate Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Salesmate, and what problem is it built to solve?

Salesmate is an all-in-one sales CRM built to help sales teams streamline their processes, collaborate, and improve productivity. It brings lead and pipeline management, task automation, and sales performance insights together in one place.

What languages does Salesmate support?

Salesmate supports 1 language: English.

What company sizes and industries is Salesmate the best fit for?

Salesmate shows the strongest fit among small-business teams, with mid-market and enterprise teams also represented. Positive user experience spans several industries, including:

Company size — Small business: The most represented segment.
Company size — Mid-market: Also represented among positive users.
Company size — Enterprise: Present as well, though less prominent than small business.
Industry — Marketing and advertising: A recurring segment among positive users.
Industry — Hospitality: Also represented across positive users.
Industry — Computer software and information technology: Both sectors appear among positive users.
Industry — Real estate and financial services: Also represented.

How long does it take to implement Salesmate across a team?

Salesmate can be quick to launch, with under a month the most common reported time to go live. Implementation ranges vary, and some teams report needing longer to configure or adapt the system.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Less common
6–12 months	Less common

What customer support options does Salesmate provide, and how do users find the overall support experience?

Salesmate provides support through email, chat, FAQs and a knowledge base, with 24/7 live-representative support. Users often describe the team as responsive, helpful, and willing to guide them through setup or troubleshooting, though experiences with complex issues and support availability are mixed.

What is the experience like for teams switching to Salesmate from another tool?

Salesmate has served as a more sales-focused, approachable alternative to other CRM and sales or marketing platforms, including Salesforce, Freshsales, Insightly, and Agile CRM. Users describe moving to it for easier navigation, simpler sales workflows, automation, or better value; migration can still take work, especially when data or integrations need careful configuration.

What tools and platforms does Salesmate integrate with, and how do these integrations help users get more value from the product?

Salesmate offers 17 integrations. Named connections span lead generation and marketing, email and productivity, accounting, and workflow automation:

Lead generation and marketing: Meta, HubSpot forms, Mailchimp
Email and productivity: Gmail, Google Calendar, Office 365
Accounting: QuickBooks Online
Workflow automation: Zapier

These connections can bring lead and communication activity into the CRM and link it with tools teams already use, helping reduce manual handoffs and keep customer information together.

What features or capabilities could make Salesmate even more useful?

Salesmate could be more useful with stronger reporting and smoother connections to other tools. The most recurring improvement areas include:

Reporting: Make custom reports easier to build and interpret, with more flexible filters and reusable templates.
Integrations: Expand and improve third-party connections, particularly for calling, lead generation, and social platforms.
Everyday usability: Refine the mobile experience and make common workflows and settings easier to navigate.

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Rasean M.

Small-Business (50 or fewer emp.)

2/22/2024

"Sales mate is Great"

4/5

What do you like best about Salesmate?

Ease of use intuitive platform makes the aspects of my job easier Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

All the features arent available to me with my level of permissions Review collected by and hosted on G2.com.

Soundar M.

Senior Consultant - Client Acquisition

Small-Business (50 or fewer emp.)

9/23/2023

"Monitoring my Sales/Business Development Activities"

5/5

What do you like best about Salesmate?

Maintaining the customer database and following up the important leads without missing the date and time. Which helps me to maintain my sales funnel and reach out accordingly. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

As of now I do not find any shortcomings in Salesmate. As a Sales person I have worked with different CRM tools, like others Salesmate can also improvise their UI on timely basis to make it more user friendly. Review collected by and hosted on G2.com.

Sahana V.

Inside Sales Associate

Mid-Market (51-1000 emp.)

9/28/2023

"Its very easy to use and very simple compared to another tool."

5/5

What do you like best about Salesmate?

Easy to access, can store all the Information, easily can be implemented, Can be used frequently, has many numbers of features, Supports the customer, and can be integrated easily. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Without saving the contacts if we make a call, it shows multiple names. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

It helps in solving problems like difficulty in emails and call tracking, Sales performance, activities, and Dashboard. It has made it easy to know who has opened our email and who has not, email ids are correct or wrong, and who is doing productive work in an office environment, and all the day-to-day activities information can be captured easily. Review collected by and hosted on G2.com.

Ranjitha G.

Senior Consultant - Client Acquisition

Mid-Market (51-1000 emp.)

Originally submitted 9/22/2023

"Salesmate - A Cloud based CRM Platform"

4.5/5

What do you like best about Salesmate?

It helps you to connect with all customer touchpoints and have insightful conversations with 360 degree context about each customer, account and deal closures. It also helps to create custom dashboards, email templates, do the sequencing automatically to run your campaigns. Easy to track your emails (clicked, opened) and touch base with your customers. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Sometimes email tracking system gives us the wrong information on clicked and opened. I feel it can be improved. Review collected by and hosted on G2.com.

Janhavi M.

Client Partner

Mid-Market (51-1000 emp.)

9/27/2023

"Email Campaigns"

5/5

What do you like best about Salesmate?

The Best thing I like about Salesmate is I can track who has opened my Mail and clicked on the link I sent. This will make me easier to track the leads who are interested to explore our capabilities. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Till now there are no dislikes in the features of Salesmate. Review collected by and hosted on G2.com.

Raghu V.

Lead Market Research

Mid-Market (51-1000 emp.)

9/25/2023

"It's very User friendly"

5/5

What do you like best about Salesmate?

Overview of an account and lead details, It's easy to access and its features.

It is easy to create the dashboard based on your requirements. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Not much it's a very User friendly tool for any team. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

2/22/2024

"Very easy to navigate and understand"

3.5/5

What do you like best about Salesmate?

The ease of adding companies and contacts Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

It lacks integration with plugins like Kaspr and LinkedIn Review collected by and hosted on G2.com.

Labanya R.

Senior Sales Consultant

Mid-Market (51-1000 emp.)

9/23/2023

"Salesmate is a crm suite which actually reduces your workload and not increase it."

5/5

What do you like best about Salesmate?

1. The uptime - I have hardly found this crm server to be down.

2. GDPR compliant -

3. Intelligent campaign tracking features.

4. 24*7 support Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

We would love to have auto call recording log integration with skype. Review collected by and hosted on G2.com.

Bismark D.

Owner

Small-Business (50 or fewer emp.)

2/10/2023

"Feature rich, Great development path, Awesome service team"

5/5

What do you like best about Salesmate?

Salesmate packs a ton of value delivered with unparalleled simplicity. You get the usual contact and sales pipeline management software for the same price or better than most competitors. On top of this, they really stack up the value. I truly wanted to like both, Zoho & Insightly, but the value and simplicity were not there. On top of the basics, they pack on multiple pipelines, which I use to run various side gigs since I can use more than one email with the CRM. From scheduling software to webforms forms to marketing journeys to web chat apps to calling and texting built into the software, Salesmate is a unique value proposition in the marketplace and is a true game changer. Review collected by and hosted on G2.com.

What do you dislike about Salesmate?

Not much, could be faster loading up. The only peeve I have is the fact that when I click on links to various modules from another module, it lands me on the editing form for that object. Hope that changes. Review collected by and hosted on G2.com.

What problems is Salesmate solving and how is that benefiting you?

So I have several businesses. Salesmate helps me gather leads from websites, use different telephone numbers for each business and helps me segment contact database as needed using tags, and lists. I use a different pipeline for each sales effort and project tracking. It records telephone calls and allows for text messaging. Very flexible tool Review collected by and hosted on G2.com.