Salesmate Reviews & Product Details

Support is second to none! These guys will event get hands-on in my code and help me debug my API calls when I'm building out complex Smart Flow integrations. Other support I've experience just says they can't help with code and sends you off to hire one of their "Marketplace Pros" for obscene amounts of money. I asked Suraj for help with and API call that wasn't working and he fixed it in 15 minutes. Amazing! Review collected by and hosted on G2.com.

Not much. It's very comprehensive and I really love it. Review collected by and hosted on G2.com.

We deployed Skara by Salesmate to improve how we engage, support, and convert customers across our ecommerce channels, and it has delivered exactly what we were looking for.

Skara’s AI agents handle customer conversations naturally and intelligently, helping shoppers find the right products, answer questions instantly, and move confidently through the purchase journey. It feels much more like a real sales assistant than a traditional chatbot.

The platform is easy to configure and flexible enough to adapt as our needs change. We were able to connect our product data and workflows quickly, and Skara started adding value almost immediately across web and messaging channels.

We have also seen clear benefits in lead qualification, cart recovery, and reduced pressure on our support team, as Skara can handle repetitive queries 24/7 while keeping conversations contextual and relevant.

Overall, Skara by Salesmate has become a strong addition to our ecommerce stack and a reliable partner for driving better customer experiences. Highly recommended. Review collected by and hosted on G2.com.

There is a learning curve when it comes to more advanced configurations. Some setup and fine-tuning required involvement from our technical team, as it was not something we could fully manage on our own initially.

That said, the Skara team stepped in and supported us closely, helping configure and fine-tune the AI agent to work exactly as needed. Looking ahead, it would be great if these advanced settings were more accessible for non-technical users, with a clearer debug mode that explains in plain language what needs to be adjusted. Review collected by and hosted on G2.com.

We evaluated several CRMs before choosing Salesmate, and it's been one of the best software decisions we've made. The platform is intuitive, powerful, and easy for our team to adopt. AI-powered automation helps us prioritize opportunities, automate follow-ups, and maintain momentum across the pipeline. We've improved visibility into our sales process, reduced manual work, and created a more consistent customer experience. Salesmate gives us the functionality of an enterprise CRM without the complexity. Review collected by and hosted on G2.com.

Smart Flows does the job but sometimes requires a learning curve which is okay given the robustness. Review collected by and hosted on G2.com.

I really like that Salesmate is a great all-in-one solution that keeps everything connected in one interface without needing a full tech stack of different software. The AI features are impressive, and I'm excited to implement them for my clients. The team is very helpful and works with me to troubleshoot and tailor things for my business, which makes it really great for small companies like mine. I'm happy with the setup process too because the tech team at Salesmate was very helpful. It's a great CRM, especially for the price point and what you get, it's really unbeatable. Review collected by and hosted on G2.com.

I think maybe one thing is the form flow. It would be better if the forms had a progressive flow where, you click a response, and then it leads to another question rather than just having all of the questions at once. I think the step-by-step forms convert a little bit better. But otherwise, it's a great platform. I don't have any negative feedback right now. Review collected by and hosted on G2.com.

I use Salesmate to easily connect with my leads and keep them all in one place, which helps me track them effectively. I absolutely love Salesmate; it's very easy to use. The support behind it is amazing; the team goes above and beyond to help with anything I need. I love that Salesmate is entry-level and easy to use. It helps me gain confidence with mock calls before talking to potential clients. I appreciate the lead tracking feature and the phone tracking, making it easier to manage everything in one place, leading to more conversions. The demos provided also make closing deals easier. It's honestly the easiest CRM I've used, and I love it. Review collected by and hosted on G2.com.

Nothing, the support is great Review collected by and hosted on G2.com.

Salesmate has been easy to use and helps manage contacts, deals, and communication in one place. The automation and Smart Flow features save time, and the support team is responsive when needed. Review collected by and hosted on G2.com.

At times, there’s a bit of a learning curve when setting up advanced features, but once configured, everything works smoothly and reliably. Review collected by and hosted on G2.com.

I love the super easy user interface and the well thought out and laid out modules in Salesmate. It makes creating workflows simple, and I appreciate having an all-in-one solution for texting, emailing, and keeping track of sales and communications, as well as creating email templates. I also like that it was very easy to set up, though it did take some time to explore the modules. Overall, Salesmate meets all my expectations and solves many of my needs as an insurance broker. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

We’re a wedding planning company with a 10-member team, and we mainly use Salesmate for CRM and lead tracking. The platform has really simplified the way we manage and track lead status, which has directly improved our lead conversions. Review collected by and hosted on G2.com.

Its customer support definitely needs improvement compared to other CRMs I’ve used. If support were stronger and there were an option for a multi-user single login, Salesmate would easily be the best CRM I’ve worked with. Review collected by and hosted on G2.com.

Their CRM is very easy to use. Their support is great when I have needed help but it's intuitive to setup. Review collected by and hosted on G2.com.

There really hasn't been anything that I dislike. Review collected by and hosted on G2.com.

It is such a good all around system of keeping track of everything happening with your business. It has automations built in, so many ways to stay organized, and it's always improving. The customer service is second to none as well- the Salesmate team is always there to answer your questions and help, anytime of day. They truly want to provide the best for us. Review collected by and hosted on G2.com.

I don't really dislike anything. The only things I dislike are simply the things I haven't had the time to fully learn and understand, but that's on me to spend more time digging in to all the options and features and getting a handle on them. Review collected by and hosted on G2.com.