The G2 on Ring.io

Ring.io Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Ring.io, finding it simple to navigate and learn with reliable support. (7 mentions)

Users find Ring.io easy to navigate and reliable, enhancing communication strategies while maintaining a personal touch. (6 mentions)

Users love the easy navigation and intuitive learning of Ring.io, ensuring a smooth workflow experience. (5 mentions)

Users value the fast and efficient customer support provided by Ring.io, enhancing their overall experience. (4 mentions)

Users value the easy integrations of Ring.io, seamlessly connecting with various systems for efficient call tracking. (3 mentions)

Users praise the automated dialing system of Ring.io, enhancing productivity and streamlining communication effortlessly. (3 mentions)

Users experience call issues requiring a strong internet connection, with occasional glitches in the web phone app. (6 mentions)

Users often experience software bugs with Ring.io, leading to unreliable service and disappointing customer support. (4 mentions)

Users report technical issues with Ring.io, including glitches during transfers and software reliability concerns. (3 mentions)

Users experience call connectivity issues with glitches during transfers and communication that disrupt the workflow. (2 mentions)

Users report chat functionality issues, experiencing glitches that disrupt communication and affect efficiency. (2 mentions)

Users find the service expensive, with costs higher than expected for the features provided. (2 mentions)

Users report occasional software glitches during calls and messaging, but support resolves them swiftly. (2 mentions)

Users experience connection issues, causing freezes and audio problems that disrupt calls and require workarounds. (1 mentions)

Users find the missing features in Ring.io, such as text options and formatting struggles, quite limiting. (1 mentions)

Users experience poor call quality with freezing and choppy audio, requiring frequent restarts or strong internet connections. (1 mentions)

Top Pros or Advantages of Ring.io

1. Ease of Use

Users love the ease of use of Ring.io, finding it simple to navigate and learn with reliable support.

See 7 mentions

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Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you like about Ring.io?

This platform is amazing. Makes work very easy without ay issues

2. Helpful

Users find Ring.io easy to navigate and reliable, enhancing communication strategies while maintaining a personal touch.

See 6 mentions

See Related User Reviews

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you like about Ring.io?

Ring.io has not only met but exceeded our expectations. For businesses looking to elevate their communication strategy while preserving the essence of

3. Simple

Users love the easy navigation and intuitive learning of Ring.io, ensuring a smooth workflow experience.

See 5 mentions

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Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you like about Ring.io?

Easy to navigate, simple to learn! There is a magic fixer button that you can use if you ever run into an issue and it works 100% of the time for me!

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you like about Ring.io?

This platform is amazing. Makes work very easy without ay issues

4. Customer Support

Users value the fast and efficient customer support provided by Ring.io, enhancing their overall experience.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you like about Ring.io?

competitive prices and fast customer support.

kyle s.

Mid-Market (51-1000 emp.)

5.0/5

"Ring.io Experience"

What do you like about Ring.io?

Being able to dial quickly - drop down feature is very helpful - compatibility with SalesForce is 10/10. customer support is 10/10

5. Easy Integrations

Users value the easy integrations of Ring.io, seamlessly connecting with various systems for efficient call tracking.

See 3 mentions

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Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you like about Ring.io?

How well it intergrates with all of our systems

Luke A.

Small-Business (50 or fewer emp.)

4.0/5

"Ring i0 helps save time with easy dialing and SMS to prospective clients"

What do you like about Ring.io?

Simple integration and prompts. Works excellent with pipedrive for documenting calls and keeping track

6. Features

Users praise the automated dialing system of Ring.io, enhancing productivity and streamlining communication effortlessly.

See 3 mentions

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Joey E.

Small-Business (50 or fewer emp.)

5.0/5

"I was looking for a new phone system that offered the features that I wanted, and I found Ringo.io ."

What do you like about Ring.io?

Ring.io offered features that I wanted in their phone system, that I wasn't getting with RingCentral, which was the phone sytem that I have been using

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you like about Ring.io?

Ring.io has not only met but exceeded our expectations. For businesses looking to elevate their communication strategy while preserving the essence of

Top Cons or Disadvantages of Ring.io

1. Call Issues

Users experience call issues requiring a strong internet connection, with occasional glitches in the web phone app.

See 6 mentions

See Related User Reviews

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

Ray J.

Mid-Market (51-1000 emp.)

5.0/5

"Unparalleled efficacy in streamlining our business communication processes."

What do you dislike about Ring.io?

Would like to separate vm from live calls.

2. Software Bugs

Users often experience software bugs with Ring.io, leading to unreliable service and disappointing customer support.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

3. Technical Issues

Users report technical issues with Ring.io, including glitches during transfers and software reliability concerns.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

4. Call Connectivity Issues

Users experience call connectivity issues with glitches during transfers and communication that disrupt the workflow.

See 2 mentions

See Related User Reviews

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you dislike about Ring.io?

There was a glitch with transferring people, it would transfer but keep you on hold so you wouldn't know. But you were able to pull up the ring.io adm

5. Chat Functionality Issues

Users report chat functionality issues, experiencing glitches that disrupt communication and affect efficiency.

See 2 mentions

See Related User Reviews

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

Emily B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service!"

What do you dislike about Ring.io?

There was a glitch with transferring people, it would transfer but keep you on hold so you wouldn't know. But you were able to pull up the ring.io adm

6. Expensive

Users find the service expensive, with costs higher than expected for the features provided.

See 2 mentions

See Related User Reviews

David M.

Small-Business (50 or fewer emp.)

0.0/5

"Dont walk, Run... AWAY!"

What do you dislike about Ring.io?

Unprofessional and untrustworthy from the top. When our company was giving a presentation by the CEO of ring.io, Stan, we asked direct questions regar

Joyce P.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome tool"

What do you dislike about Ring.io?

a bit pricey :) they have a lot of cool features but you need to upgrade

7. Software Glitches

Users report occasional software glitches during calls and messaging, but support resolves them swiftly.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"great customer service"

What do you dislike about Ring.io?

sometimes it glitches out with the web phone app and live monitor but bugs are minimal and far in between. they're quickly fixed when addressed

Amir A.

Enterprise (> 1000 emp.)

5.0/5

"Amazingly smooth and reliable"

What do you dislike about Ring.io?

Sometimes there are glitches when texting or calling people.

8. Connection Issues

Users experience connection issues, causing freezes and audio problems that disrupt calls and require workarounds.

See 1 mentions

See Related User Reviews

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

9. Missing Features

Users find the missing features in Ring.io, such as text options and formatting struggles, quite limiting.

See 1 mentions

See Related User Reviews

Avtar C.

Mid-Market (51-1000 emp.)

5.0/5

"Features"

What do you dislike about Ring.io?

SMS options is not available with basic features

10. Poor Call Quality

Users experience poor call quality with freezing and choppy audio, requiring frequent restarts or strong internet connections.

See 1 mentions

See Related User Reviews

Anthony I.

Small-Business (50 or fewer emp.)

5.0/5

"Ring.IO"

What do you dislike about Ring.io?

You need a really good Internet connection or audio issues will persist

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Mitchell Piers K.

National Account Executive

Mid-Market (51-1000 emp.)

2/15/2019

"Ring.Io is efficient and foolproof"

5/5

What do you like best about Ring.io?

the program works without hiccups 99.9% of the time. The .01% of calls that experience a hiccup can be quickly mitigated via the aptly named "magic-fixer" button which serves as exactly that. The ability to "bluff" dial-out numbers is exceedingly useful as is the automatic "ring-local" call option. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

sometimes I feel as though it doesn't always display inbound calls, especially when already interacting with a live call. my desk phone should be the device indicating the inbound, yes, though an indication of inbound while on a call would be an excellent addition. Review collected by and hosted on G2.com.

Recommendations to others considering Ring.io:

If you primarily operate by means out outbound calls, this is a fantastic tool for organization and call recording purposes. The recordings are clear, in full, and very rarely cut short or otherwise have issues. Review collected by and hosted on G2.com.

What problems is Ring.io solving and how is that benefiting you?

work-flow is easy as can be Review collected by and hosted on G2.com.

Cheryl V.

Director of Marketing

Human Resources

Small-Business (50 or fewer emp.)

3/29/2019

"Great with Zoho CRM!"

5/5

What do you like best about Ring.io?

It works well with Zoho CRM and the implementation time took us less than a day. It's simple, straight forward, and easy to train on. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

It's a little buggy when recording calls but not a deal breaker! Review collected by and hosted on G2.com.

Recommendations to others considering Ring.io:

If you use Zoho CRM and are looking for a power dialer, take my advice, use Ring.io first and save yourself a lot of frustration. Review collected by and hosted on G2.com.

What problems is Ring.io solving and how is that benefiting you?

We have had a tough time finding a power dialer that integrates easily with Zoho CRM. Ring.io is by FAR the best solution we have tried. We were up and running in less than a day. Review collected by and hosted on G2.com.

Rod W.

Singer/Songwriter/RecordingArtist/Performer

Hospitality

Small-Business (50 or fewer emp.)

11/30/2018

"Amazing Support and Software"

5/5

What do you like best about Ring.io?

Ring.io has been our chosen platform for recording calls and working within our CRM for the last 5 years. We love it for many reasons. 1. Easy 2. User interface 3. great supoprt Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

I wish they had a mobile application. Once they have that completed they will be 100% effective. It is imperative for us to record each booking to prevent errors and for training. Ringio is the best application

I have found yet that merges with our CRM and makes it easy to go back and listen to the sound file. Bravo ! Review collected by and hosted on G2.com.

Recommendations to others considering Ring.io:

Once your using it you will never switch to anyone else. Review collected by and hosted on G2.com.

What problems is Ring.io solving and how is that benefiting you?

We are a hotel booking company and we need accuracy for bookings and we use it to train new hires. Ring.io also has launched a SMS platform and it working great.. We are now sending itinerary numbers to our clients cell phones and getting responses within our CRM. That in itself it a great feature. Review collected by and hosted on G2.com.

Jonathan F.

Sr Director of Sales Operations

Computer Software

Mid-Market (51-1000 emp.)

11/15/2018

"Smoothest dialer deployment of my career"

5/5

What do you like best about Ring.io?

The Salesforce integration is superb. Made it supereasy to log calls exactly how my team wanted them. Dashboards on calling activities worked like a charm. Reps love the softphone and calling from their computers. The addition of SMS gives reps one more kind of touchpoint. Love getting local presence connect rates right in my SF reports. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

There's nothing major (hence the 10/10). I'd like to see them support conference calling in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Ring.io:

Consider buying quality USB headsets for team and ditching your office phone system. Review collected by and hosted on G2.com.

What problems is Ring.io solving and how is that benefiting you?

We have a 35 person sales prospecting team that has significant call workloads. We were unhappy with InsideSales because their platform was buggy for us, and there were days when the sales floor was quiet because of downtime. The other vendors we talked to had long deployment cycles, and they were not as quick to customize. We were able to roll out the new calling system in one week and sales mgmt is happy. Review collected by and hosted on G2.com.

Zack C.

Sales Director

Small-Business (50 or fewer emp.)

4/9/2018

"Great Customer Service and Communication. "

4/5

What do you like best about Ring.io?

I like that we could use their voicemail drop feature and the fact that it is super easy to get the call recording and easy to generate reports! Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

Sometimes there were a few bugs in the number dial function, but the team was quick to get on it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/20/2018

"Sales Executive Experience"

5/5

What do you like best about Ring.io?

being able to help hide my number when reaching potential clients Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

nothing to dislike so far as we are in a free trial at the moment Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/8/2018

"Ring.io had a good idea but failed to execulte"

1.5/5

What do you like best about Ring.io?

The app is very simple to use and the google chrome extension is nice Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

RELIABILTY! Ring.io is down all the time and often misses recorded calls/ double dials Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/5/2018

"It does the job"

3/5

What do you like best about Ring.io?

I like being able to listen to voicemails from the app as well as redialing missed calls Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

not very user friendly or very intuitive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/28/2017

"Great price!"

5/5

What do you like best about Ring.io?

It integrates very well and quickly with ZoHo CRM. It is a great price for a smaller shop like us. Review collected by and hosted on G2.com.

What do you dislike about Ring.io?

The reporting is very robust but then again it meets our needs with great features like recorded calls and local dialing. Review collected by and hosted on G2.com.