--- title: RichCall Reviews meta_title: 'RichCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 141 reviews by the users' company size, role or industry to find out how RichCall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 141 scale: '5' date_modified: '2026-07-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # RichCall Reviews **Vendor:** Aurus **Category:** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 141 ## About RichCall RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks. ## RichCall Pros & Cons **What users like:** - Users find RichCall's **video conferencing** features excellent for facilitating quick and efficient communication with customers. (15 reviews) - Users appreciate the **ease of use** of RichCall, highlighting its user-friendly interface and seamless multi-channel support. (13 reviews) - Users enjoy the **smooth screen sharing** in RichCall, enhancing remote collaboration and client interactions effectively. (10 reviews) - Users appreciate the **document sharing feature** of RichCall, enhancing collaboration and communication during conferencing. (8 reviews) - Users commend RichCall for its **exceptional video quality** , enhancing their conferencing and collaboration experiences significantly. (8 reviews) - Users find the **customer support** of RichCall to be remarkably helpful, enhancing their overall experience with the tool. (7 reviews) - Remote Work (6 reviews) - Team Collaboration (6 reviews) - Video Calls (6 reviews) - Users appreciate the **strong security** of RichCall, ensuring a safe and reliable customer service experience. (5 reviews) **What users dislike:** - Users note that RichCall's **heavy reliance on a good internet connection** can lead to frustrating performance issues. (9 reviews) - Users find RichCall to be **expensive** , which may be a barrier for small businesses and groups. (6 reviews) - Users experience **audio issues** such as lagging voice and echo during calls, affecting overall communication quality. (5 reviews) - Users are frustrated by the **poor quality** caused by connectivity issues and occasional bugs in RichCall. (5 reviews) - Users find the **poor interface and limited features** of RichCall detract from an otherwise excellent video conferencing experience. (5 reviews) - Slow Loading (4 reviews) - Users find it difficult to reach **customer support** , complicating their experience with RichCall. (3 reviews) - Invitation Issues (3 reviews) - Users face **phone issues** with RichCall, including app unavailability on Android and occasional performance slowdowns. (3 reviews) - Poor Call Quality (3 reviews) ## RichCall Reviews ### 1. Seamless way to provide customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Astitva S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about RichCall?** Richcall provides a great video conferencing solution to connect woth customers and provide technical support including tools like file sharing, screen sharing! Its also quite easy to integrate. **What do you dislike about RichCall?** Multi lingual support is missing at the moment which would be highly useful to cater to different geographies. **What problems is RichCall solving and how is that benefiting you?** As a SaaS company, Richcall helps us connect with our customers to resolve any technical questions they might have with respect to integration with our software. Screen sharing on a video calls comes in quite handy on such calls ### 2. Provides Comprehensive Way to Interact with Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Dev K. | Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about RichCall?** The software is very comprehensive and helps to interact with customers over a video call which eases the work to a great extent. The video call works well and doesn't require high data speed. **What do you dislike about RichCall?** The software is great for usage. It can be simpler to use. **What problems is RichCall solving and how is that benefiting you?** It provides a feature of Co-Browsing which helps to get the things sorted for clients easily as sometimes it becomes difficult for the client to get the things done on their own even if we help over a call. ### 3. Richcall a Video Customer Support Application **Rating:** 5.0/5.0 stars **Reviewed by:** Asmat U. | Director ERP Marketing & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about RichCall?** Video Conferencing, Video sales and Customer support, Voice clarity and easy to deploy software application. It has best mobile camera sharing and mobile devices connectivity too. **What do you dislike about RichCall?** Long calls have lag and distortion when at distant places. in couple of times, the calls will drop when it is like between Asian and American customers interaction. **Recommendations to others considering RichCall:** I would recommend other users to check Richcall for video conferencing and live customer support as it has best features. **What problems is RichCall solving and how is that benefiting you?** Right there are no major problems. Our team has studied the tutorials and easily deployed in Customer support team and sales team for live conferencing and video demonstration. ### 4. Review for Richcall **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank B. | Risk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about RichCall?** Very good user friendly application and easy to use for business purposes and provide customer satisfaction. Shortcut are there which can provide quality calls without lag **What do you dislike about RichCall?** All good only issue is network stability when internet is slow. This part needs correction which can provide and impact the customer satisfaction and accuracy with customer **What problems is RichCall solving and how is that benefiting you?** All business and customer related call or conference are easily setup and can resolve the issue and provide best support to our customer and business partner which will help the business ### 5. Best calling app in recent times. **Rating:** 3.5/5.0 stars **Reviewed by:** Lingineni N. | senior assistant service delivery coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about RichCall?** The dashboard is very simple and easy to use. Richcall is the best application for the normal type of users. **What do you dislike about RichCall?** The audio quality is also not good and it disappointed me. The cost of the application is also too high. **Recommendations to others considering RichCall:** Recommending this application to others will be useful for them in many ways as we are having some good experience with this application. **What problems is RichCall solving and how is that benefiting you?** Everyone can make use of this by attending conferences and office meetings. ### 6. RichCall is very advanced collaboration software. **Rating:** 5.0/5.0 stars **Reviewed by:** Dhanashri P. | Sr. Talent Acquisition Specialist/ US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about RichCall?** It's live Video call feature and quality is best. **What do you dislike about RichCall?** Sometimes it took very heavy data connection but that's in rare case. **What problems is RichCall solving and how is that benefiting you?** It is useful in every way. Best Video and Audio quality. Useful for each and every business now a days. ### 7. Perfect when clients cant setup their email accounts with us on mobile devices **Rating:** 5.0/5.0 stars **Reviewed by:** Simon C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about RichCall?** Great easy way to help clients setup the email accounts we provide as a web company. **What do you dislike about RichCall?** Nothing so far its all working smoothly to date **Recommendations to others considering RichCall:** Great way to help people remotely setup devices that arent computers **What problems is RichCall solving and how is that benefiting you?** We are a web design company we provide email accounts to clients when they have sites with us. Now screen sharing is easy to setup computers but remote setup of phones is much hard and that's where this comes in! ### 8. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Parveen C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about RichCall?** In this pandemic when everything and everyone went on virtual space, it's good to have software like RichCall that helps us to communicate with other human beings with very ease and efficiently. It's a good video conferencing software with lots of features. I like it very much specially its screen sharing feature. **What do you dislike about RichCall?** It's a good product but there is still a scope it to improve features-wise like can add more languages in it. Sometimes it gets stuck in the meeting. We can lower the price as well to reach the larger audience who can't afford right now. **What problems is RichCall solving and how is that benefiting you?** Using it for my client meetings, to call my friends and discuss the work. It's a good product with minor defects that can be easily fixed in future. Even for web based communication it's good software to use. ### 9. It's super convenient and user-friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Niño Paulo A. | Estimation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about RichCall?** The way the interface has been designed and its accessibility. **What do you dislike about RichCall?** The price is a little bit not advisable for an individual. **What problems is RichCall solving and how is that benefiting you?** There were instances of dropping off some calls. ### 10. Rich call is a great app for video callings **Rating:** 5.0/5.0 stars **Reviewed by:** Aneesh N. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2022 **What do you like best about RichCall?** It has the great video call features with great video quality **What do you dislike about RichCall?** Nothing as much something it consume a lot of data **What problems is RichCall solving and how is that benefiting you?** Long distance calling, easy to conduct video interview ### 11. My Honest Opinion **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam V. | Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2021 **What do you like best about RichCall?** I like the customer review the best, and you can get any thought about any of your products within mere seconds in a video call that feels like you are talking to a real human being **What do you dislike about RichCall?** Sometimes it takes time to connect the call that was a little frustrating. I don't know if the internet issue was the case or any other, but it stresses me out when I am in a hurry **Recommendations to others considering RichCall:** If you are a startup and currently looking for an honest review of your product, give this product a look **What problems is RichCall solving and how is that benefiting you?** currently, we are using the application for real-time assistance and monitoring of our product; We send the link to every successful usage of our product and get the real review it helps us keeping the track and sort out the fake one's ### 12. Fantastic service **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay K. | Cloud Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about RichCall?** RICH COMMUNICATION and ni issues in video and audio **What do you dislike about RichCall?** less awareness and public approch to join **What problems is RichCall solving and how is that benefiting you?** VIDEO CONFERENCE HELPING TO CONNECT WITH TEAM ### 13. Amazing Video collaboration experience with Richcall **Rating:** 4.5/5.0 stars **Reviewed by:** Humsi S. | Canva Pro Affiliate Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RichCall?** The overall integration of the tools is amazing. It just makes the work very easier. Very convienient to use. **What do you dislike about RichCall?** The software still needs to work more on integration mechanism. **What problems is RichCall solving and how is that benefiting you?** My company and my overall work is getting better because of Richcall. Feeling much productive than before. ### 14. Very good co-browsing service every small-medium business should have **Rating:** 2.5/5.0 stars **Reviewed by:** Marco P. | Vendor Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2019 **What do you like best about RichCall?** The useful integration of the co-browsing with the possibility of sharing text, images and documents. It helped my company IT support to solve issues nad the remote expert, during the covid pandemic, was able to rely on the video sharing feature **What do you dislike about RichCall?** I noticed sometimes a lag in the response of the system. It was not related to the connectiob because we had a very fast one. I have no other complaint about this software. **What problems is RichCall solving and how is that benefiting you?** I solved my issues with my IT devices because my IT customer service was able to guide me with the co-browsing feature and the remote expert worked while we were both in lockdown during hte pandemic. ### 15. Works as a standalone as well as integrated software **Rating:** 4.0/5.0 stars **Reviewed by:** Megha P. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about RichCall?** File sharing and app sharing tools Click to call functionality Screen sharing capabilities Smartphone video functionality **What do you dislike about RichCall?** Nothing to dislike.. The functionality have been added quite well **What problems is RichCall solving and how is that benefiting you?** It enables users to accept calls without an existing contact center or IP-PBX. ### 16. Live Video Calls For Better Business **Rating:** 3.5/5.0 stars **Reviewed by:** Benny V. | Purchase Manager at Bioscience Ltd, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about RichCall?** Sales can be done through video calls, which are very easy to use and can be accessed from anywhere. Video calls, visual customer service, are comparatively more reliable to use. **What do you dislike about RichCall?** connection problem, takes time to connect, language limitations, lagging in calls sometimes, price needs to be cheaper, trial free version not available, please make it available **Recommendations to others considering RichCall:** Would recommend for sales **What problems is RichCall solving and how is that benefiting you?** Sales problems solved by RichCall, it's fast solving, financially beneficial because less money is involved in sales, yes, productivity increases because of less time taken. ### 17. Great remote video debugging **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh P. | QA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RichCall?** Video debugging makes things so much easier. **What do you dislike about RichCall?** The price and video lagging (sometimes). Audio quality is OK. **What problems is RichCall solving and how is that benefiting you?** Non tech folks sometimes find it hard to explain things, so having video makes it efficient. ### 18. very nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about RichCall?** RichCall helps you to integrate high-end collaboration technologies into your customer service and that helps us in improving our ROI. **What do you dislike about RichCall?** its console is not that much interactive **What problems is RichCall solving and how is that benefiting you?** RichCall helps you to integrate high-end collaboration technologies into your customer service. ### 19. Great application for managing the customer help line **Rating:** 4.5/5.0 stars **Reviewed by:** Yash J. | Assistant System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about RichCall?** It is having the best of its kind in industry customer voice support features which enables to generate help to customer fluently and effectively **What do you dislike about RichCall?** Sometimes call get disconnected automatically due to server or technical error **What problems is RichCall solving and how is that benefiting you?** We used this application for helping our customers issue over call ### 20. Very Impressive App **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad K. | Civil Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about RichCall?** Very Easily &Friendy to use Fast connection Good Connection Easily Acess Good Performance Smooth running Simple use Clear Voice Clear videos Run on Good Connectivity **What do you dislike about RichCall?** I will Not Found any Bad thing i will satisfied 100% to this app.I will recommend everyone to use them to download & use .Its very easy & Reliable and fast to us **Recommendations to others considering RichCall:** 1005 recommended **What problems is RichCall solving and how is that benefiting you?** Yes I will ask him a rich call to add good emoji otherwise its very good applications to use on smoothly to run with good tracking record .its very simple app that good performance ### 21. It is RichCall enriches your customer service with live video. **Rating:** 5.0/5.0 stars **Reviewed by:** samuel s. | Remote , Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about RichCall?** It is a great easy way to help clients set up the email accounts we provide as a web company. **What do you dislike about RichCall?** Nothing so far its all working smoothly to date **What problems is RichCall solving and how is that benefiting you?** I am using it for my client meetings, to call my friends, and discuss the work. It's a good product with minor defects that can be easily fixed in the future. Even for web-based communication, it's an excellent software to use. ### 22. It is good for what you need it for, but there could be more. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about RichCall?** I like the amount of documentation and helpful tools there are on the website to familiarize yourself with the software. The quality of the calls are great but some additional features could be included. **What do you dislike about RichCall?** I feel like some additional features could be included to help the software be as helpful as I know that they intend to be. Overall it's a great service though and I'd recommend them if there were limited options. **What problems is RichCall solving and how is that benefiting you?** Communication is very important in my line of work, so I have been using RichCall in a trial account to contact my clients and keep in communication with them through it. ### 23. RichCall **Rating:** 5.0/5.0 stars **Reviewed by:** Mario V. | Customer service specialist, Agent front line, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about RichCall?** On touch only is need it, thats the easiest was to get intouch with the customer **What do you dislike about RichCall?** Its very similiar than other ones in the market, doesn't offer a different feature **What problems is RichCall solving and how is that benefiting you?** Its very friendly to use, never experience delays in the connectivity and met what the app offered ### 24. Amazing video and Audio quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav R. | Senior Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about RichCall?** The application is straightforward to use and understand, even for the first-time user. The quality of the video and audio is really great, and the whole experience is lag-free. It also has a feature of chat along with video and audio calls.They also have enhanced video calls which is really great and gives your calls a professional look. **What do you dislike about RichCall?** The only thing that might bother people is its price. Other than that there is nothing that I dislike about the application. **Recommendations to others considering RichCall:** If you are looking for the best video conferencing application, look no more this the application for you go for it. **What problems is RichCall solving and how is that benefiting you?** We use this application for connecting and consulting with our customers and clients. We also use this application to join our team for the projects that are going on at different locations. ### 25. RichCall Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jae Sub L. | Plumbing/ Process Piping Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about RichCall?** I like how this software is a video camera, but it is designed for customer service, which is something new to think about. I believe RichCall is the first company to think of this idea, and I have to respect their creativity, and it helps more to see the person through video than just standard call. **What do you dislike about RichCall?** Things that I dislike? I do not particularly have one. The software is relatively new, and just like all programs, you have to get used to it. You may have to spend couple of days trying to get used to the software. **Recommendations to others considering RichCall:** Definitely recommend. Give it a try. Very easy to use. **What problems is RichCall solving and how is that benefiting you?** Problems I am solving are anything that is customer service questions. Whatever it may be Richcall made it easier for us to consult our problems. ### 26. Very easy to use Userfriendly app. You can use it wherever or whenever you want **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Ralph S. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about RichCall?** Most helpful is calling someone very easy and the connection is very convenient. **What do you dislike about RichCall?** I dislike the features because some of the numbers i dial is not attended. **Recommendations to others considering RichCall:** For those who are not using yet and will use in the future, do it now for your buainess to improve specially in communication **What problems is RichCall solving and how is that benefiting you?** The problems that were solve were communicating the co-workers are easy and convenient. ### 27. Software for awesome video conferencing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank V. | Graduate Engineering Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about RichCall?** Richcall is a very user friendly software for video conferencing including various good features such as file sharing, app sharing. **What do you dislike about RichCall?** Sometimes it lags a bit, otherwise a complete package. **Recommendations to others considering RichCall:** An amazing experience for our team. **What problems is RichCall solving and how is that benefiting you?** I am able to communicate with my colleagues for our company meetings in a user friendly manner. ### 28. RichCall is very helpful in maintaining good relationships with Customers or Client **Rating:** 5.0/5.0 stars **Reviewed by:** Sujon R. | Commercial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about RichCall?** So far, I have seen this type of software. Rachel is a very, very good product. This software is convenient for our website. Our customer has given an excellent reply for this. **What do you dislike about RichCall?** This tool is perfect for Windows 10. I will never give it to Dislike because I don't see a reason to provide it with to Dislike. We were looking for a nice customer service app. Then I got it. Thanks RichCall **Recommendations to others considering RichCall:** I'm 100% sure. They will like it as soon as they see this software. I will tell my customers and clients to use it. **What problems is RichCall solving and how is that benefiting you?** The benefits of this software cannot be overstated. We can communicate with the customer very easily through audio and video calling. ### 29. Customer care/ screensharing/video calling **Rating:** 3.5/5.0 stars **Reviewed by:** Eng-Hassan Abdullahi I. | Project Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about RichCall?** Screen sharing.RichCall enriches your customer service with live video and advanced web-collaboration tools including co-browsing and screen sharing. Making everything very simple an active **What do you dislike about RichCall?** Network disturbance Pricing Availibility outreach Commabilities Technical responsive delayness Language availbility limitations **Recommendations to others considering RichCall:** Quick Technical responsive Language availbility limitations removal Weekly updates for new features and programmes. **What problems is RichCall solving and how is that benefiting you?** Costumer response consideration must be contant and availbe Languages must be increased Themes and features of video calling need to be upgrated frequently. ### 30. customer support with Live video for customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about RichCall?** Using a mobile device with RichCall allows us to share actual product photo streams with customers in real-time. Clients to visit our shop via live video it must have for covid19. **What do you dislike about RichCall?** During the call, there was some lagging, but that was okay when compared to the services Richcall provides; they should check the country-specific solution so by mistake the ISP won't block the connection in the Middle East mainly. **What problems is RichCall solving and how is that benefiting you?** Live video for customers to shop or get support on the same live video call is excellent. Even if the customer has made a routine phone call, the sales representative might provide instructions on using rich calls easily. or provide instant support from anywhere. ### 31. Richcall review **Rating:** 4.5/5.0 stars **Reviewed by:** Billy A. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about RichCall?** I absolutely loved it for my video conferencing, super fast and so easy to use. It contains all the tools needed for creating your video calls and looks totally professional. When you work remotely, it will save a ton of precious time; the features are easy to use and very personal. **What do you dislike about RichCall?** The price is a drawback, but as you well know you have to pay for quality to get great service **Recommendations to others considering RichCall:** Quite easy and will help making your work life better **What problems is RichCall solving and how is that benefiting you?** I guess one of the biggest problem i have solved with the application is making it easier to workwith many people on my team much faster and more available including being able to share files etc and really in my opinion made team work improve ### 32. Fast and Innovative App **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about RichCall?** Richcall is an excellent app for collaborating with customers. Video calls and voice calls are great with very less buffering or latency. **What do you dislike about RichCall?** I did not find any bad thing about Richcall. If I find any, I'll send the developers the feedback. **What problems is RichCall solving and how is that benefiting you?** I work with my peers and customers by interacting on Richcall for work-related calls and content sharing. ### 33. RichCall Best For Video Conferencing And Audio Communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Hills K. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about RichCall?** Richcall has been very helpful in managing my daily activities especially meetings.Its has highly helped in managing meeting where i attend meeting anywhere and anytime.Nowerdays i dont travel for conferences and seminars, i just use richcall for that purpose because its video and audio are very clear. **What do you dislike about RichCall?** Richcall connection can be slow sometimes.But most of the time its very okay. **Recommendations to others considering RichCall:** Richcall has really helped in holding meetings and conferences through it.Its simple to use and also they have very great technical support in case of anything. **What problems is RichCall solving and how is that benefiting you?** First problem we solved with Richcall was to cut alot travelling because of conferences.Nower days we just hold them through Richcall.Aslo meeting are being hold at the comfort of your work station through Richcall. ### 34. Good for collaborating **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about RichCall?** RichCall makes collaborating very easy and accessible. The ability to also integrate screen sharing during the live call is also very helpful and necessary to provide a seamless service. **What do you dislike about RichCall?** Honestly, I haven't encountered any barriers with using RichCall yet. The only thing that I can identify is that there isn't a ton of name recognition so people can be hesitant to use it at first. **What problems is RichCall solving and how is that benefiting you?** Collaboration and the ease of communication is key through using RichCall. It makes remote offices much more productive and allows for real-time feedback while on calls. ### 35. Fulfills the requirements.. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about RichCall?** Richcall gives the easy and helpful way for the clients to make or use their accounts **What do you dislike about RichCall?** I don't find anything that I can dislike so far. **What problems is RichCall solving and how is that benefiting you?** Richcall reduced the workload with the very efficient way and also it is very easy to use. ### 36. Superb video chat software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about RichCall?** The best thing about Rich call is Live video chat Live support Co browsing File sharing **What do you dislike about RichCall?** Some areas need improvement like: Quite expensive not supported for mac ,windows and linux **What problems is RichCall solving and how is that benefiting you?** As it is quite a best solution for call center and sales industry,it is bery easy now to have great interactions with client to show demo also. ### 37. High Quality Video Conferencing Application. **Rating:** 5.0/5.0 stars **Reviewed by:** Sendy M. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about RichCall?** RichCall is the most stable video conferencing application with very high quality video and audio.Its simple to install and no need special training inorder to use.Nowerdays i conduct my meeting and attending conferences through RichCall in the comfort of my work station.They aslo have the best technical support. **What do you dislike about RichCall?** Connectivity sometime can be slow. But most of the time its works well. **Recommendations to others considering RichCall:** RichCall application has the best audio and video quality.Its makes holding meeting through it simply.They have aslo good technical support. **What problems is RichCall solving and how is that benefiting you?** RichCall helped in alot when it come to good quality video connectivity. Previous application had poor video quality.Meeting were had to conduct but Richcall has the best video and audio. ### 38. HD video conferencing with file sharing helps businesses to connect **Rating:** 4.0/5.0 stars **Reviewed by:** Zeeshan K. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about RichCall?** RichCall provide the facility to share the price during video conference, it also provides visual supoort and helps to explain the product to the client in more efficient way which effectively helps to increase sales. **What do you dislike about RichCall?** RichCall price is on higher side, also its not feasible to use the trial version for very long time. other than that there's nothing to complain about I personally enjoy working with RichCall. **What problems is RichCall solving and how is that benefiting you?** I am arranging various clients meeting using RichCall and also it's helps us to demonstrate the product to our clients in efficient way which eventually helps to increase sales ### 39. Best Online Solution for Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Nahian M. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about RichCall?** I like the real-time video call with customers to communicate the promotional message with them easily. **What do you dislike about RichCall?** There is no feature that I may dislike. I think there is still scope of improving the color combination of the dashboard. **Recommendations to others considering RichCall:** I would suggest, please try it before taking any buy decision **What problems is RichCall solving and how is that benefiting you?** Realtime customer service with live video call with the target customer located different place ### 40. Rich call review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about RichCall?** I like live chat and Queue management of rich-call. It is just best for customers, and prices are also affordable as per the app **What do you dislike about RichCall?** I'm not too fond of the prices of rich call because it's too cheaper than other platforms rich-call should increase pricing as per the app, and I don't find any other problems with it **What problems is RichCall solving and how is that benefiting you?** I personally i don't found any problems in richcall livechat ### 41. Video conferencing and live chat to provide efficient communication with colleagues and customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Design Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about RichCall?** I love how intuitive RichCall is and how much it has made internal and external communication easier. It is easy to use and contains good video conferencing and live chat features to establish contact with other colleagues and customers to work remotely, collaborate or provide customer care and support to enhance their experience. **What do you dislike about RichCall?** It is excellent for establishing communication with third parties. However, it does not have a free version, and its paid version can be expensive. **Recommendations to others considering RichCall:** It is worth trying this tool to communicate with third parties whether to provide support, work remotely or collaborate with colleagues, it is valid, and it's audio and video features and resources are of good quality. **What problems is RichCall solving and how is that benefiting you?** It is incredible how easy it is to communicate with colleagues and customers through this application, which is functional not only on computers but also on mobile devices. We use it to provide personalized attention and support to our potential customers whenever the need arises, as well as to boost internal collaboration. We save time and money while enjoying efficient and live communication. ### 42. Seamless, Simple, Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about RichCall?** The functionality is intuitive and it's simplified. **What do you dislike about RichCall?** It does the job well. Probably take up additional features like screen share. **What problems is RichCall solving and how is that benefiting you?** Connectivity was an issue and with RichCall, collaboration is much easier. ### 43. Great Uptime, UI needs some work **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham A. | Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about RichCall?** The video call clarity is great for customers to understand the product description demos for machines, along with aftersales support to the clients. the UI also feels fresh, intuitive and easy to use **What do you dislike about RichCall?** the basic color and UI may need some overhaul, the color scheme, which is good, yet feels not going with the product. **Recommendations to others considering RichCall:** Great tool use for live product presentations and after sales services **What problems is RichCall solving and how is that benefiting you?** In these times when i can't conduct one to one demo meetings with my clients, I use RichCall for demos for my 3D Printers to clients. its an awesome tool for this problem. solves the problem for me. ### 44. RichCall, good product helping companies to reach out their customer easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2021 **What do you like best about RichCall?** Very easy to share or demonstrate products on videos to clients. It saves time. **What do you dislike about RichCall?** Not integrated, i think you should look at it **Recommendations to others considering RichCall:** RichCall is a nice products that no one would regret investing in it, those cosidering to buy have made a great decision and should go ahead. **What problems is RichCall solving and how is that benefiting you?** No more looking for scanners and printers. It facilitates a straightforward process of work and comes with a reasonable price. You get value for money too. ### 45. Richcall Review **Rating:** 5.0/5.0 stars **Reviewed by:** Damini R. | Flight Attendant, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about RichCall?** One of the best video chat software, we can easily share text & file during the call **What do you dislike about RichCall?** I don't have any cons so far for this product **What problems is RichCall solving and how is that benefiting you?** Na ### 46. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about RichCall?** RichCall is easy to use for new users and had helpful information on guidance. **What do you dislike about RichCall?** The free option has se useful features, but the paid option has more features. **What problems is RichCall solving and how is that benefiting you?** I uses RichCall to talk to others and quickly switch to video conferencing when needed. ### 47. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about RichCall?** I like the software and interface itself, super user friendly and easy to use. No lag on the video calls either. **What do you dislike about RichCall?** Sometimes glitchy, but this was very rare. Almost zero complaints with the product **What problems is RichCall solving and how is that benefiting you?** Customer service issues, allow us to chat face to face and truly interact with our customers ### 48. Rich Call Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about RichCall?** It's convenient and helpful for my business needs **What do you dislike about RichCall?** Not as many features as some other similar services **What problems is RichCall solving and how is that benefiting you?** Efficient call solutions ### 49. Good software that can drive sales for the company **Rating:** 3.5/5.0 stars **Reviewed by:** Nipun G. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about RichCall?** With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue. **What do you dislike about RichCall?** RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. **Recommendations to others considering RichCall:** A good alternative that can help to boost your sales. **What problems is RichCall solving and how is that benefiting you?** 1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer. 2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster. 3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster. ### 50. Conferencing with richCall **Rating:** 5.0/5.0 stars **Reviewed by:** MALIK MUHAMMAD WASEEM S. | Wasi, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about RichCall?** In covid-19 our organisation needs a conference solution with maximum option and richCall is one if the best which we tried **What do you dislike about RichCall?** Nothing to dislike great product recommend **Recommendations to others considering RichCall:** Recommended **What problems is RichCall solving and how is that benefiting you?** Conferencing in covid-19, great fruitful product ## RichCall Discussions - [Is there an update on the app](https://www.g2.com/discussions/37868-is-there-an-update-on-the-app) - 1 comment, 2 upvotes - [How to review properly?](https://www.g2.com/discussions/how-to-review-properly) - 1 comment, 1 upvote - [What is your colour?](https://www.g2.com/discussions/what-is-your-colour) - 1 comment, 1 upvote - [what is your Favorite Pet?](https://www.g2.com/discussions/what-is-your-favorite-pet) - 1 comment, 1 upvote - [what is the best way for the app to work faster?](https://www.g2.com/discussions/qual-a-melhor-maneira-do-aplicativo-funcionar-mais-rapido) - 1 comment, 1 upvote - [View RichCall pricing details and edition comparison](https://www.g2.com/products/richcall/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+18%3A37%3A12+-0500&secure%5Bsession_id%5D=2c050eb7-fe9b-410c-90f1-3ee80dcaeb15&secure%5Btoken%5D=5954fcecee35cbd586749c5184aba5383a802008ecdf142680fde67e607a62f2&format=llm_user) ## RichCall Features **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Content - Remote Video Support** - Content Management - Instruction **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability ## Top RichCall Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,956 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - 4.6/5.0 (197 reviews)