---
title: RichCall Reviews
meta_title: 'RichCall Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 141 reviews by the users' company size, role or industry
  to find out how RichCall works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 141
  scale: '5'
date_modified: '2026-07-27'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# RichCall Reviews
**Vendor:** Aurus  
**Category:** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 141
## About RichCall
RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks.



## RichCall Pros & Cons
**What users like:**

- Users find RichCall's **video conferencing** features excellent for facilitating quick and efficient communication with customers. (15 reviews)
- Users appreciate the **ease of use** of RichCall, highlighting its user-friendly interface and seamless multi-channel support. (13 reviews)
- Users enjoy the **smooth screen sharing** in RichCall, enhancing remote collaboration and client interactions effectively. (10 reviews)
- Users appreciate the **document sharing feature** of RichCall, enhancing collaboration and communication during conferencing. (8 reviews)
- Users commend RichCall for its **exceptional video quality** , enhancing their conferencing and collaboration experiences significantly. (8 reviews)
- Users find the **customer support** of RichCall to be remarkably helpful, enhancing their overall experience with the tool. (7 reviews)
- Remote Work (6 reviews)
- Team Collaboration (6 reviews)
- Video Calls (6 reviews)
- Users appreciate the **strong security** of RichCall, ensuring a safe and reliable customer service experience. (5 reviews)

**What users dislike:**

- Users note that RichCall's **heavy reliance on a good internet connection** can lead to frustrating performance issues. (9 reviews)
- Users find RichCall to be **expensive** , which may be a barrier for small businesses and groups. (6 reviews)
- Users experience **audio issues** such as lagging voice and echo during calls, affecting overall communication quality. (5 reviews)
- Users are frustrated by the **poor quality** caused by connectivity issues and occasional bugs in RichCall. (5 reviews)
- Users find the **poor interface and limited features** of RichCall detract from an otherwise excellent video conferencing experience. (5 reviews)
- Slow Loading (4 reviews)
- Users find it difficult to reach **customer support** , complicating their experience with RichCall. (3 reviews)
- Invitation Issues (3 reviews)
- Users face **phone issues** with RichCall, including app unavailability on Android and occasional performance slowdowns. (3 reviews)
- Poor Call Quality (3 reviews)


## RichCall Discussions
  - [Is there an update on the app](https://www.g2.com/discussions/37868-is-there-an-update-on-the-app) - 1 comment, 2 upvotes
  - [How to review properly?](https://www.g2.com/discussions/how-to-review-properly) - 1 comment, 1 upvote
  - [What is your colour?](https://www.g2.com/discussions/what-is-your-colour) - 1 comment, 1 upvote
  - [what is your Favorite Pet?](https://www.g2.com/discussions/what-is-your-favorite-pet) - 1 comment, 1 upvote
  - [what is the best way for the app to work faster?](https://www.g2.com/discussions/qual-a-melhor-maneira-do-aplicativo-funcionar-mais-rapido) - 1 comment, 1 upvote

- [View RichCall pricing details and edition comparison](https://www.g2.com/products/richcall/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-01+12%3A43%3A01+-0500&secure%5Bsession_id%5D=a9cd9e2a-3080-4552-95f7-12479c51966d&secure%5Btoken%5D=6ff0b182d78981ebde3dadf4a7b14161730526871a40cbc1adfe0cefc36c00ad&format=llm_user)

## RichCall Features
**Remote Support - Remote Video Support**
- Video Control
- Live Feed
- Video Interaction

**Content - Remote Video Support**
- Content Management
- Instruction

**Platform - Remote Video Support**
- Omni-channel
- Self-Service
- Usability

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