RF-SMART Reviews & Product Details

RF-SMART Overview

What is RF-SMART?

RF-SMART is the leading brand of mobile data collection solutions for manufacturers, distributors, and retailers utilizing cloud ERP systems like NetSuite and Oracle SCM Cloud.

RF-SMART Details
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Product Description

RF-SMART is the leading brand of mobile data collection solutions for manufacturers, distributors, and retailers utilizing cloud ERP systems like NetSuite and Oracle SCM Cloud.


Seller Details
Seller
RF-SMART
Company Website
Year Founded
1982
HQ Location
Jacksonville, FL
Twitter
@rfsmart
1,082 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
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RF-SMART Reviews

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a company that never used this type of set up we had the best experience. Our Implementation consultant, Neal Von Almen, was the perfect fit for our team. He made every step of our integration smooth. Any issues we ran into, which due to his guidance was very few, we had no trouble working through quickly. We felt we had his full attention throughout this process and it was a pleasure to work with him. He was professional, kinda and understanding throughout this whole implementation. Kept us up to date of potential addition area that RF Smart could help us without the pressure of being upsold. My experience with RF Smart has ensured they will always be my first go to for anything additional we could benefit from them. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I can say that I dislike. Everything went smoothly, we had a good time even great laughs. There was not a negative moment when working with our consultant or even our rep. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I do not have any at this time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our inventory was a complete mess, with inventory tracking near impossible. RF Smart allowed us to take the band aids away from our processes and ensure all our products are shipped correctly as well as keeping the inventory moment accounted for. It has allowed us to completely trust what our inventory levels are and trust that was is being picked to ship out is the correct and complete product. Review collected by and hosted on G2.com.

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EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Our experience with our RF-Smart implementation and product was near perfect. We pushed for an aggressive timeline, and RF-Smart met our needs. Our sales team, implementation consultant, and project manager were accommodating and patient with our team to adjust to our needs. I cannot write this without giving Tracey Kuhn (hardware and labels) a big shout out for her customer service.

Our operation has multiple subsidiaries in different states with multiple locations in some subsidiaries. This complexity has not been a hindrance with the system.

The integration with NetSuite, in which all data resides inside NetSuite, is the biggest key. You do not have to learn another software app or UI; it is NetSuite. Our team asked all the questions, researched various scenarios. Simply put, the system has worked exactly as demoed, and there have not been any surprises.

I would highly recommend RF-Smart for NetSuite users for functionality, implementation, and customer service. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see an additional feature for directed stock putaways Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Our experience with our RF-Smart implementation and product was near perfect. We pushed for an aggressive timeline, and RF-Smart met our needs. Our sales team, implementation consultant, and project manager were accommodating and patient with our team to adjust to our needs. I cannot write this without giving Tracey Kuhn (hardware and labels) a big shout out for her customer service.

Our operation has multiple subsidiaries in different states with multiple locations in some subsidiaries. This complexity has not been a hindrance with the system.

The integration with NetSuite, in which all data resides inside NetSuite, is the biggest key. You do not have to learn another software app or UI; it is NetSuite. Our team asked all the questions, researched various scenarios. Simply put, the system has worked exactly as demoed, and there have not been any surprises.

I would highly recommend RF-Smart for NetSuite users for functionality, implementation, and customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Warehouse inventory management, fulfillment Review collected by and hosted on G2.com.

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Open Discussions in RF-SMART
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

utilizing RF smart platform on scanning guns for receiving our store products has come really a handy and smart solution for our business in this fast-moving world .also Rf smart having a solution for e-commerce business sounds to be a great solution if any business is moving ahead with an online business. Review collected by and hosted on G2.com.

What do you dislike?

There are no cons that I have come across until this day. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it has been a great tool to be working with and it meets our business needs. I would simply recommend it if am asked for an opinion. if your business is moving to adopt an e-commerce platform, Rf smart is a great option to adopt to perform sales order pickup. I feel there are customization which RF smart can help you to achieve in your business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

seamlessly receiving our products coming into our stores from different vendors has been a challenge in the past and RF smart has been a great solution to adopt to fix this challenge. Sales order picking can be adopted as a great e-commerce business. Review collected by and hosted on G2.com.

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CEO
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their tight integration with NetSuite, along with Pick Planner (wave/paperless picking) makes this a great solution if you are on the NetSuite platform. Their handheld UI for picking and interfaces are sexy, modern and straight to the point.

Their packing "stations" as they call it is a very user friendly system that helps prevent misships, work fairly effortlessly and is straightforward to set up.

The reality is RF-SMART is a tightly coupled solution that offers no duplication of data outside of NetSuite, which helps your accuracy of inventory and management of systems.

User management is also straightforward and easy for warehouse supervisors/managers to understand and their licensing with receiving/picking users is great as it does require separate NetSuite licenses. Review collected by and hosted on G2.com.

What do you dislike?

The biggest thing RF-SMART struggles with is a lack of advanced integration with FedEx. For example, OneRate, Fedex' flagship announcement in 2019 is not on their roadmap, but it should be. It is a key tool for online business' rivalry with Amazon's fast shipping model. More glaring is there are at least 3 fundamental FedEx features missing: Declared value, Signature required, and NRI International shipping integration.

The last thing that is missing right now is integration within their packing interface to call a 3rd party label at the time of QC/packing. What I mean by this is if you prepay shipping on Amazon, eBay, Walmart, there is no way to do your QC at the pack station and then request a 3rd party label via API. I think if they do this it is a game changer for E-Commerce players.

Finally, and quite possibly the most important thing for others to be concerned with is the sales team at RF-SMART. While their CEO is really a stand-up guy, I am concerned that their sales guys are typical SaaS guys where they will say darn near anything to get a deal done. Make sure to spell out ALL years of a multi-year agreement for all your costs as it can really hurt you in future years if you think otherwise, including if language is left a bit ambiguous. Their retention team was able to help us, and overall their staff is amazing so I do not want to scare too much, but just be warned. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are other solutions out there like NetSuite's WMS and more advanced WMS systems that connect via API, but if you are midsize on NetSuite (less than 30 warehouse users), then you will appreciate RF-SMART's software, billing model, features and software.

If you end up needing tighter integration with FedEx/UPS, then you can also bolt other products to RF-SMART, but we have not done that out of fear of data loss and inventory inaccuracies.

My long term hope is RF-SMART will built out pack stations and replenishment modules like they have done for Pick Planner. If they do that, then I cannot see how any NetSuite customer would choose another product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved inaccurate inventory and data errors by going with RF-SMART. We also have the realized benefit of a team at RF-SMART that understands NetSuite and that is a big deal. They are not just connecting some WMS via API -- these guys truly understand NetSuite. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It’s the perfect platform to get more accurate details on current inventory and there locations. Review collected by and hosted on G2.com.

What do you dislike?

After a year of using this system I still have not found anything to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Utilize it to the fullest and has become a definite asset tour daily processes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Per my first part of this review it helps locate all the locations the inventory is currently with more updated inventory counts. Review collected by and hosted on G2.com.

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Receiving Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked the ease of use, the handheld guns made keeping track of inventory and updating quantities daily a breeze. I also liked the ability to integrate it with NetSuite, both of them together took care of all of the needs we needed in inventory management for our warehouse Review collected by and hosted on G2.com.

What do you dislike?

I did not care for the multiple channels you had to work through to update inventory quantities. There are several different screens to work through to update one item Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you complete all of the training before implementing this software for your business, it's very complex and it can do various things especially when integrating it with a different software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I kept track of inventory for an online retail store in receiving Review collected by and hosted on G2.com.

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CFO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

RF Smart has given us the ability to track inventory using wireless scanners. Our picking of product has increased and it has been able to be standardized so anyone walking off the street could follow the process. RF Smart also helps with accuracy as it will not let us select an incorrect item. Review collected by and hosted on G2.com.

What do you dislike?

One of the biggest complaints is that there can be a short delay between RFSmart and NetSuite during the picking and shipping process. This can lead our pickers and shippers to be waiting at time for the software to catch up. The other shortfall of the ship portion of RF Smart is that it does not do international shipping. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With RF Smart we have been able to scan verify our product, track all product by lot number and speed up the shipping process. It arranges our pick sequence in a logical order to safe steps. Review collected by and hosted on G2.com.

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Shipping Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It cut the receiving process time down which contributed to our maximum efficiency policy. Review collected by and hosted on G2.com.

What do you dislike?

Seemed to have needed constant monitoring. If certain people weren’t around to click a button, all our data would not transfer over. Frustrating during OT hours Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Spending less time receiving mass amounts of units contributed to our efficiency rating by at least 20%. The department was able to disperse headcount in other places instead of receiving station. Able to help upstream partners. Review collected by and hosted on G2.com.

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EM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The company is very easy to work with, and their products work well. Review collected by and hosted on G2.com.

What do you dislike?

There were some minor issues that arose during our implementation, but the company was very quick to resolve them however needed -- including software updates, code modifications, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk to the company before making any decisions. They are easy to work with, and they may be able to accommodate your needs even if the product doesn't seem so initially. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using RF-Smart for Inventory Management as part of our integrated ERP system. For the most part, the integration is seamless, and it helps us staff be more productive. Review collected by and hosted on G2.com.

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User
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use, easy to manage and teach to others. Inventory management is a lot easier because everything can be coded and barcodes can be applied an dfohnd very easily. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes hard to navigate, can be difficult at time to enter formatting for different kinds of barcodes or different sizes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Smart sanctioning of inventory management via barcodes without compromising efficiency in the workplace Review collected by and hosted on G2.com.

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Manager, Technology Consulting Services
Accounting
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to handle barcode situations quickly and easily in a cloud environment. Review collected by and hosted on G2.com.

What do you dislike?

The solution works , nothing to dislike. It's meant for small WMS needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think through your Warehouse procedures first. Document them. Review them and ensure that they are ranked by must have, business process can be changed or through customization's. Most warehouse requirements can be simply changed through some minor business process redesign that will make things simpler for your team and increase your acceptance of the implementation and provide a higher ROI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Small WMS needs that customers want an inexpensive and quick to install very light WMS solution. Review collected by and hosted on G2.com.

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Account Executive - Strategic Partners
Building Materials
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Certain aspects of our manufacturing business require very detailed tracking. Right down the which bin the item was pulled from. Before RFSmart everything was done by hand. First we would write the details on each order then we would have to hand type all of the information into our CRM to keep track of it. Now with RFSmart we just scan the ticket, scan the individual components and where they came from and then done. Another great feature is being able to capture the amount of labor going into each order. This has helped us redefine our margins by product and not just product group. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the scanner support. I buy my scanners directly from them only to find that almost every time there is an issue I have to go through them and they usually need help from Zebra. I just think if you are going to sell the scanners you should have a little better trouble shooting abilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be ready to spend a ton of time learning the system if you have never used UPC systems before. The integration into our CRM took longer than expected but very worth it in the end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving many efficiency problems we did not even know we had. RFSmart has definitely helped us realize our full potential. Review collected by and hosted on G2.com.

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Account Executive
Building Materials
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The integration with Netsuite is a huge plus in my book. Using scanners to scan the product, fulfill it, and have it ship then it all corresponds to Netsuite makes the system well worth it. Having multiple scanners for different departments makes the process run pretty smooth with only minor hiccups. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the server can get bogged down which can cause some issues. We have product separated into bins and sometimes it can get mixed up and something will get entered wrong and it can cause a commotion. Overall, the pros outweigh the cons by a long shot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system is amazing. It makes everything easier when it comes down to it. Making sure that the all of the orders are being fulfilled correctly and on time is a huge benefit. It is an absolute no brainer when it comes down to managing the inventory in a warehouse setting and the built in Netsuite works flawlessly. Give it a shot and you will not be let down. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a large manufacturing plant that we use rf smart for. We use it on scanners to manage our inventory by counting and receiving product in. Our small orders department uses these scanners also to pick, pack, and ship orders. This helps cut down on the amount of errors when picking the items because if you scan the wrong item then it will tell you that it isn't the correct item. Review collected by and hosted on G2.com.

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