Rezolve.ai Features

Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket.

Notifications that are delivered to users as soon as an event occurs

Displays important metrics relating to performance.

Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction.

Track and document all activities across devices, networks, and other systems

Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets.

Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Access software remotely via mobile devices

Provides a customizable soltution that HR professionals can adjust to suite the organization's needs.

Integrates with core HR software to access employee information.

A place to create articles with important information about processes and other crucial information that is easily accessible by employees.

Tools to create and deliver content throughout an organization.

The ability to organize and manage a variety of documents.

Secure solution so administers can maintain access rights and security.

Employee portal lets employees log into the system to access all company and employee information.

Uses AI processes to automate workflows by developing a comprehensive HR-knowledge base.

Tools that help create and manage a ticketing platform that facilitates cross-departamental communication.

The ability to sign onto a platform once and access a variety of software solutions without needing to sign into each one individually.

Tools to create and organize business process flowcharts and documentation.

Web-based or intranet self-service portal enables employees to submit service requests.

Dashboard and reporting on HR activities with workforce analytics capabilities.

Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go.

Provides users with a pre-built educational library of useable content

Allows administrators to accommodate their unique processes. Includes ability to create custom educational content.

Contains tools that allow users to create original content directly within the application

Provides tools to track and measure application performance

Provides analytics that reveal important business metrics and progress.

Integrates with LMS as needed to enhance corporate training and education.

Active reporting of data and metrics

Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Creates training materials for instructor- and self-led courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Tracks metrics that provide insight into how a user interacts with any interface or product

Track employee skills, competencies, training & qualifications

Reporting on how each user, task or process has advanced since its initiation

Allow the audience to interact or engage with the content

Strategize and implement rewards for returning customers, employees and other members

Creation, administration, and evaluation of assessments or tests

Assign issues and tasks based on availability or required skills

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Store and manage online video content

Organize and track educational activities

Track employee/learner's progression through training programs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Online portal through which end users can access the system, manage tasks, or obtain information

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Provides an AI agent that is able to make decisioning independently.

Allows the AI agent to identify and resolve issues without user intervention.

Provides users with automated updates on ticket progress and resolution timelines.

Enables the AI agent to track service level agreements and ensure timely ticket resolution.

Enables the AI agent to classify and prioritize tickets based on issue type and urgency.

Allows the AI agent to route tickets to the appropriate team or individual for resolution.

Allows the AI agent to automatically generate tickets from user inquiries or issues.

Enables the AI agent to retrieve and apply solutions from an IT knowledge base.

Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.

Allows the AI agent to diagnose and resolve IT issues without human intervention.

Provides users with instant, automated guidance to resolve common IT problems.

Allows the AI agent to identify and address potential IT issues before they escalate.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.

Interacts fluently across multiple languages and regions, adapting tone and HR context.

Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.

Supports analysis sentiment and behavior data to signal disengagement or flight risk.

Automatically enforce local regulation and company policy during HR workflows.

Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.

Helps routing complex or critical decisions to humans, keeping oversight central to operations.

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.

Autonomously schedules interviews, follows up with candidates, and manages communication.

Add customized logos and colors to align with company branding

Learning content offered in small, focused chunks covering a single skill or topic.

Ability of websites, web applications, or mobile applications to function without an active internet connection

Designing course materials to be completed in a sequential order for personalized learning purposes

Brief assessments used to measure knowledge and skills

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Supports learning paths that combine in-person classes with online/virtual courses

Access software remotely via mobile devices

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Import and export data to and from software applications

Games or game-like elements to track progress and reward accomplishments

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create and distribute custom certificates for achievements or assessments.

Allow users to access multiple services after entering their login credentials once

Manage and support multiple languages

Use AI to generate content in the form of text, images, videos, etc.

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Timed notification for any upcoming task, deadline, appointment, or activity

Pre-designed layouts that can be customized to match preferences and requirements

Analyze and gain insights into data in real-time

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Lessons and new learning are reviewed at increasing intervals to increase knowledge retention.

Provides a channel for team members to share media files, communicate, and work together

Students can learn from one another through creation and sharing of their own learning content such as flashcards.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alter the layout and content of reports

Gauge satisfaction and receive information for improvement and success

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Developing custom training courses for educating employees or for teachers to create courses for their students

Software designed for companies who offer training programs to clients

Document and report the progress of ongoing projects

Software specialized for schools (K-12 & Post-Secondary)

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Classes/sessions accessible via web browser of built-in video conferencing

Software specialized for corporate use

Connect with meeting participants remotely over video

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and manage all processes/procedures involved in purchasing goods and/or services

Configuration Management Database

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Manage risks related to IT systems

Database containing accurate and up-to-date information on all operational services

Track and manage inventory levels to maintain proper supply

Gauge satisfaction and receive information for improvement and success

Communicate using direct chat or messages within the system

Track and monitor efficient handling of all changes/transitions

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, manage and track all task activities and progression

Pre-made examples and templates for emails

Compare key metrics for the business against prominent players in the industry

Adapt content to display differently based on viewer location

Active reporting of data and metrics

Provide online support for your customers through live chat or help desk functionality

Set a time to generate routine reports automatically

System alerts about the need to escalate an issue or request

Planning, coordinating, and executing the deployment of software or system changes into a live or production environment

Manage, store and organize emails within the system or via third-party apps

Track, store, and access client contracts or licenses

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Tools for the systematic analysis of various types of data or statistics

Set and monitor service level agreements to ensure timely response and resolution

Identify component attributes like servers, hardware, software, and manage relationships across all services

Application programming interface that allows for integration with other systems/databases

Managing inventories and tracking changes to hardware and software configurations

Access work applications remotely, for when working away from the office and/or traveling

Ability to chat online in real time

Alter the layout and content of reports

Manage and track all disruptions and incidents

Manage assets throughout their lifecycle to optimize profit

Allow customers/users to submit support queries and service requests

Pre-designed layouts that can be customized to match preferences and requirements

Add customized logos and colors to align with company branding

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation

Track and interpret metrics on the usage of company resources

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and manage adherence to policies for any service, product, process, or supplier

Store, manage, and track all electronic documents in a centralized location

Online portal through which end users can access the system, manage tasks, or obtain information

Completes tasks independently without constant human intervention

View and track pertinent metrics to find patterns and gain insights from data

Maintain security, compliance, and data privacy protocols for all interactions

Addition of necessary external data, applications, tools, or features

Process and analyze human language in text or audio form

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Manage and support multiple languages

Embed/link applications into third party software so it can be accessed within a third party system

Predict future data based on historical data sets

Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes.

Intuitive interface and user-friendly design which seamlessly integrate with existing workflows

Manage incidents related to outages or breaches in functionality of IT systems

Tickets are automatically assigned to specific agents based on predefined rules

Set and monitor service level agreements to ensure timely response and resolution

Connect to organizational knowledge repositories and databases

Allow customers/users to submit support queries and service requests

Streamlining repetitive tasks and activities through automated and predefined workflows

Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software

Define a process for transferring calls/tickets to management

Provide proactive or multi-step task support, not only reactive conversational responses

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates

Automatically enforce local regulation and company policy during HR workflows.

Autonomously schedules interviews, follows up with candidates, and manages communication

Helps routing complex or critical decisions to humans, keeping oversight central to operations

Autonomously perform or assist with HR tasks across the employee lifecycle