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Revers.io
Revers.io Reviews

ServiceNow Customer Service Management

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ServiceNow Customer Service Management

4.4/5

(237)

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Revers.io

5/5

(1)

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ServiceNow Customer Service Management

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

ServiceNow Customer Service Management

4.4/5

(237)

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Revers.io Reviews & Product Details

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Revers.io is the leading omnichannel SaaS after-sales management platform that connects all the stakeholders into a single source of truth. Our mission is to help simplify the after-sales experience for both customers and employees, by automating manual tasks, improving traceability of the logistics chain while reducing operational costs. Revers.io facilitates customers' return and repair process, transforming a potentially negative experience into a loyalty lever by enabling instant processing of after-sales requests through self-care, and providing customers with complete automation and traceability. The solution also reduces the workload on customer service teams by automating tasks and centralizing data for reliable and rapid responses. With a 360-degree view on returns, companies can focus on what really matters: customer satisfaction. Revers.io is currently deployed with some of the world's leading retailers: FNAC-Darty, Carrefour, Auchan, Boulanger, Leclerc, La Redoute, Maisons du Monde, etc.

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German, English, French, Italian, Portuguese, Spanish

Overview by

Marie Chaudy (J'élabore et je développe la stratégie marketing online et offline de Revers.io)

ServiceNow Customer Service Management

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

ServiceNow Customer Service Management

4.4/5

(237)

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Top-Rated Alternatives

AfterShip

FarEye

parcelLab

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Revers.io Media

Revers.io Demo - Customer portal

The solution comes with a customizable front-end customer portal or a headless version to be integrated in our customer’s front-end powered by AI. Depending on the product and the business rules settled, the case management tool dynamically calculates the different options displayed to the cu...

Revers.io Demo - Back-office interface

Agents can easily create after-sales cases directly from their CRM benefiting from the power of the Revers.io rules engine. Each case created in Revers.io is duplicated in the CRM and updated in real time. Each case created in Revers.io is duplicated in the CRM and updated in real time. Speci...

Revers.io Demo - Dashboard and analytics

Each user has access to dashboards enabling them to monitor activity and outstanding amounts.

Revers.io Demo - Workflows and rule management

Set up one or more solutions according to the context, with a broad range of criteria (product, category, brand, size, warranty, sales channel, price....) and assign them to a repairer or supplier, with access to the associated procedures.

Revers.io Demo - Remote video support

The backoffice agent can take a photo of what the customer is showing, and the photo will be saved and added to the case.

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Revers.io Reviews (1)

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Revers.io Reviews (1)

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Small Business (50 or fewer emp.) (1)

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Returns Management (1)

Education Management (1)

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Small-Business (50 or fewer emp.)

6/24/2024

"great service"

5/5

What do you like best about Revers.io?

having files separated and easy to find. Review collected by and hosted on G2.com.

What do you dislike about Revers.io?

I like everything about this program, so far. Review collected by and hosted on G2.com.

What problems is Revers.io solving and how is that benefiting you?

it is helping with better organization for filing, and making it easier for me to find things. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

Validated through Google using a business email account

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

There are not enough reviews of Revers.io for G2 to provide buying insight. Below are some alternatives with more reviews:

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop.

Achieve an efficient last mile by transforming operations such as - cross docking, tracking, driver management, roster management, routing & dispatch, proof of deliveries, pickups & returns and invoicing & billing. Get the power of dynamic routing to deliver on-time.

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

Narvar is the #1 platform for intelligent personalization “Beyond Buy,” empowering retailers to build trust and deepen consumer relationships through seamless, data-driven post-purchase experiences.

ParcelPanel is the best post-purchase solution for Shopify, Shopify Plus and WooCommerce businesses. It seamlessly integrates with over 1,080 carriers in the world to enable real-time tracking status updates. With ParcelPanel, businesses can set up a branded tracking page, send automated shipping notifications to keep customers in the loop of the shipment progress, and target customers' interests with AI-powered product recommendations to effectively reduce WISMO calls, improve the post-purchase experience and boost sales.

Increff WMS is a web-based omni-channel fulfillment platform, exposing single view of inventory to both offline and online channels with 100% inventory accuracy and 100% order fulfillment

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit. ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience. Configure your custom returns management portal to match your store policy rules.

ClickPost is a logistics intelligence platform for e-commerce & retail companies

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

An all-in-one Data & Delivery Experience Platform that makes every order count for your ecommerce platform. Our end-to-end solution helps you maximize customer engagement from pre-checkout to returns with accurate predictive EDD, customizable tracking widget, and smart delivery notifications. As well as provide full visibility to your logistics operations with industry best-practice reports, all configurable to suit your use case.

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