Remote Monitoring and Management Reviews & Product Details

I like how easy Atera is to use for keeping track of patches across my machines, and I appreciate being able to schedule automation for times when I know most of my systems will be online. Using Splashtop also helps me handle support tickets more quickly, with little to no intervention required, since I often complete tickets for team members while they’re on a break or on a call. Review collected by and hosted on G2.com.

Sometimes Spashtop can be a bit quirky when connecting, which can be frustrating, although it’s hard to tell whether that’s on the Atera side or not. When it doesn’t connect, a reboot will often fix it; however, that can be inconvenient for team members who have multiple items open and need something addressed immediately. Review collected by and hosted on G2.com.

Patch management is accurate and quick. Built in Copilot allows for quick and efficient troubleshooting. Any support questions are quickly answered, and the documentation is very helpful. User interface is consistent and easy to navigate. We are easily getting our money's value from Atera's many features and AI integration. It has already assisted in many tickets, and we are still working on getting other features setup that will provide even more value. Review collected by and hosted on G2.com.

Once and a while the dashboard will be slow to load, or trigger incorrect "you don't have access" errors. Review collected by and hosted on G2.com.

We like that there are no per-device fees. So the agent can be installed on as many devices as you want without paying for a license for each machine. Review collected by and hosted on G2.com.

The interface can be slow. Also, the Splashtop remote tool has to be clicked several times to open up devices or had to be restarted on the client before you can connect. Sometimes you have to even restart the Splashtop service before you can connect. If you forget to close out of a session and your machine goes to sleep, it will lock up Splashtop on the entire machine for all clients, and you have to restart the host machine. Review collected by and hosted on G2.com.

The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. Review collected by and hosted on G2.com.

The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. Review collected by and hosted on G2.com.

What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. Review collected by and hosted on G2.com.

What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. Review collected by and hosted on G2.com.

I like all the apps available, and how QuickBooks is integrated with Atera. I currently use Webroot, BitDefender, Acronis, and QuickBooks. The user experience is great, and the ease of use of navigation of the software. Review collected by and hosted on G2.com.

It is annoying how small the description box is when entering time entries. I am very descriptive in my comments on what I do, and a larger description box would be very helpful when viewing my comments. The only other issue I have had is getting proper support for partner software issues. Review collected by and hosted on G2.com.

What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl.

For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives.

A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. Review collected by and hosted on G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Review collected by and hosted on G2.com.

As our company expanded, Atera made it easier to bring on additional users without adding unnecessary complexity. The asset tracking features keep our inventory organized, automation cuts down on repetitive tasks, and the remote management tools work reliably and consistently. Having everything in one place streamlines our day-to-day operations and makes management feel more straightforward. Review collected by and hosted on G2.com.

Some workflow customization takes a bit of experimentation to get right. I also wish a few of the reporting templates included more detail, since they can feel a little bare as-is. Permissions work well, but they do require careful planning up front to avoid confusion later. Review collected by and hosted on G2.com.

I really like Atera for its ease of use and expansive feature set, which offers a much better value than other services. With Atera, features that usually require add-ons in other platforms are included. It's refreshing how user-friendly Atera is, especially when running scripting through an easy-to-use drop-down, unlike ConnectWise which I found bulky and non-intuitive. The initial setup was very easy, contributing to a smoother experience overall. Also, the ability to manage multiple screens at once using AnyDesk with Atera for multi-monitor setups is a great advantage. Review collected by and hosted on G2.com.

Some things like the automated features feel like I have to set one thing up then go to another place to apply that setting, like templates. Maybe having the setup and deployment in the same workflow would be better. The templating for the auto-reply email for different tickets could be improved, and having the AI agent answer some tickets based on predefined answers would be nice. I'd appreciate more user-friendly options, like recommending a few options to fix issues before moving the ticket to the technician or having the technician review the work the auto agent suggested. The scripting feature is nice, but some adjustments to sorting the scripts or having options to deploy scripts through the ticketing process would be helpful. The hardest part was setting up the auto email replies and tech distribution. Review collected by and hosted on G2.com.

I liked Atera best when it just focused on being a remote tool and ticketing system, it feels bloated now with more bugs than ever. It was a rock solid ticketing system with Splashtop and now the UI is an eyesore. Review collected by and hosted on G2.com.

How bloated it is becoming, I just want a tool to remote on to end users machines and solve tickets, all the AI features are useless, now I have to consent to being recorded for the ticket summary feature nobody ever asked for. Review collected by and hosted on G2.com.