Link copied to clipboard # Remote Monitoring and Management vs Syncro Comparison - What are their main differences? Share [ Export ](/compare/remote-monitoring-and-management/syncro/export.csv) AteraSyncro[+ Add Product](#) Reviews **Remote Monitoring and Management** [ 4.6/5(1,274) ](https://www.g2.com/products/remote-monitoring-and-management/reviews#reviews) **Syncro** [ 4.5/5(558) ](https://www.g2.com/products/syncro/reviews#reviews) Pricing **Remote Monitoring and Management** Free Trial **Free Trial** · Free trial **Syncro** Free Trial **$129.00** Per Month · Core **Pricing Insights** from reviews Time to Implement **Remote Monitoring and Management** 1 month Based on 168 responses **Syncro** 1 month Based on 150 responses Return on Investment **Remote Monitoring and Management** 7 months Based on 156 responses **Syncro** 5 months2 months sooner Based on 148 responses Perceived Cost **Remote Monitoring and Management** $$$$$ **Syncro** $$$$$ Average Discount **Remote Monitoring and Management** 7% **Syncro** 7% ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management") ![Syncro](https://images.g2crowd.com/uploads/product/hd_favicon/e87d1f4bf4f5905c023b4f0f47a40d5d/syncro.svg "Syncro") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Remote Monitoring and Management** [ Ease of Use (386) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews)[ Automation (273) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews)[ Missing Features (161) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews)[ Limited Features (135) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) **Syncro** [ Ease of Use (245) ](https://www.g2.com/products/syncro/reviews?filters%5Bsentiment_snippet%5D=1925711&qs=pros-and-cons#reviews)[ Features (166) ](https://www.g2.com/products/syncro/reviews?filters%5Bsentiment_snippet%5D=1926813&qs=pros-and-cons#reviews)[ Missing Features (107) ](https://www.g2.com/products/syncro/reviews?filters%5Bsentiment_snippet%5D=1925781&qs=pros-and-cons#reviews)[ Improvement Needed (83) ](https://www.g2.com/products/syncro/reviews?filters%5Bsentiment_snippet%5D=1927040&qs=pros-and-cons#reviews) Integrations **Remote Monitoring and Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e353e3c9504b93ee3987ec3dc1ee8ec4/acronis-disaster-recovery.jpg "Product Avatar Image") Acronis Disaster Recovery ](https://www.g2.com/products/acronis-disaster-recovery/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ View all ](https://www.g2.com/products/remote-monitoring-and-management/integrations) **Syncro** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_831a4a7d534c37202957407ef524b359/bitdefender-gravityzone-mdr.jpeg "Product Avatar Image") Bitdefender GravityZone MDR ](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6ac6f020878e586ca3e7586408cb3c98/bitdefender-gravityzone-xdr.png "Product Avatar Image") Bitdefender GravityZone XDR ](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_57a994d0e2df19ef00778ab9e66679fd/claris-filemaker.png "Product Avatar Image") Claris FileMaker ](https://www.g2.com/products/claris-filemaker/reviews)[ View all ](https://www.g2.com/products/syncro/integrations) Screenshots **Remote Monitoring and Management** ![Remote Monitoring and Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png) **Syncro** ![Syncro screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1791963/RMM-Sc-2-Carousel-1-2048x1463.png) Ratings Meets Requirements **Remote Monitoring and Management** 8.8 8.8981 **Syncro** 8.8 8.8370 Ease of Use **Remote Monitoring and Management** 9.2 9.21,135 **Syncro** 8.8 8.8378 Ease of Setup **Remote Monitoring and Management** 9.1 9.1987 **Syncro** 8.7 8.7335 Ease of Admin **Remote Monitoring and Management** 9.0 9.0630 **Syncro** 8.9 8.9272 Quality of Support **Remote Monitoring and Management** 9.0 9.0933 **Syncro** 8.5 8.5340 Has the product been a good partner in doing business? **Remote Monitoring and Management** 9.1 9.1619 **Syncro** 9.1 9.1266 Product Direction (% positive) **Remote Monitoring and Management** 9.3 9.3952 **Syncro** 9.0 9.0365 Features Remote Monitoring & Management (RMM)[Hide 79 FeaturesShow 79 Features](javascript:void(0);) 8.4 852 7.3 325 Inventory Management - Remote Monitoring & Management (RMM) Device Management 9.0(won by 0.1) 669 | Verified 8.9 299 Asset Management 8.4 117 8.9(won by 0.5) 57 (There is a greater than 0.5 difference between this product's rating and its competitors) ITIL Policy Compliance 8.0(tied score) 74 8.0(tied score) 33 User Management Not enough data Not enough data Task Management Not enough data Not enough data Issue Management Not enough data Not enough data Mobile Device Management Not enough data Not enough data Monitoring and Management Remote Monitoring 9.2(won by 0.3) 701 | Verified 8.9 292 Asset Tracking 8.3 556 | Verified 8.5(won by 0.2) 279 Application Deployment 8.3(tied score) 563 | Verified 8.3(tied score) 275 Patch Management 8.7(won by 0.5) 654 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 284 Asset Tracking 8.3 84 8.9(won by 0.6) 41 (There is a greater than 0.5 difference between this product's rating and its competitors) Support Ticket Management 10.0(won by default) 5 Not enough data Deployment Management Not enough data Not enough data Policy Management Not enough data Not enough data Configuration Management Not enough data Not enough data IT Incident Management Not enough data Not enough data Remediation Management Not enough data Not enough data Compliance Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Help Desk Management Not enough data Not enough data Inventory Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Vendor Management Not enough data Not enough data Network Monitoring Not enough data Not enough data Server Monitoring Not enough data Not enough data Server Monitoring Not enough data Not enough data Network Monitoring Not enough data Not enough data IT Operations & Workflow - Remote Monitoring & Management (RMM) Workflow Management 8.7 126 8.8(won by 0.1) 50 Service Management Remote Access 9.1(won by 0.4) 665 | Verified 8.7 283 Service Management (Issue Prioritization) 8.9(won by 0.7) 103 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 37 Ticketing 9.0(tied score) 175 9.0(tied score) 69 Service Level Agreement (SLA) Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Agentic AI - Remote Monitoring & Management (RMM) Autonomous Task Execution 8.1(won by 2.4) 107 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.7 29 Multi-step Planning 7.5(won by 2.2) 81 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.3 26 Cross-system Integration 7.9(won by 2.0) 91 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.9 29 Adaptive Learning 7.7(won by 2.3) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.4 27 Natural Language Interaction 7.9(won by 2.8) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.1 26 Proactive Assistance 7.7(won by 2.7) 88 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.0 26 Decision Making 7.4(won by 2.3) 81 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.1 26 Third-Party Integrations Not enough data Not enough data Active Directory Integration Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Build Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Scheduling Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Generative AI Not enough data Not enough data Dashboard Not enough data Not enough data Endpoint Protection Not enough data Not enough data API Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Anti Virus Not enough data Not enough data Security Tools Not enough data Not enough data Performance Metrics Not enough data Not enough data Event Logs Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Backup and Recovery Not enough data Not enough data CRM Not enough data Not enough data Real-Time Updates Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Task Scheduling Not enough data Not enough data Automatic Backup Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data For MSPs Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-time Alerts Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Data Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Network Security Not enough data Not enough data Uptime Reporting Not enough data Not enough data Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);) 7.8 486 7.5 224 Administration Screen Sharing 8.7(won by 0.3) 446 8.4 204 File Sharing 8.4(tied score) 441 8.4(tied score) 199 Session Recording 7.3(won by 0.1) 383 7.2 181 Unattended Remote Access 8.9 449 9.0(won by 0.1) 207 Multi - Session Handling 8.2(tied score) 424 8.2(tied score) 196 Multi-Monitor Support 8.2(won by 0.1) 445 8.1 200 Maintenance Remote Reboot 8.9(tied score) 450 8.9(tied score) 213 Remote Printing 7.8(won by 0.2) 392 7.6 174 Communication VoIP 6.1(won by 1.0) 365 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.1 162 Video Conference Call 6.1(won by 1.1) 358 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.0 163 Screen Annotations 6.9(won by 0.7) 368 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.2 169 Text Chat Feature Not Available 8.0(won by default) 192 Security Data Encryption 7.8 382 7.9(won by 0.1) 175 Compliance 8.0(tied score) 389 8.0(tied score) 179 Device Support Mobile Device Access 7.4(won by 0.8) 391 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.6 179 Multi-Platform Support 8.2(won by 0.4) 399 7.8 186 Cross-Platform 8.2(won by 0.5) 394 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 191 Video Support Not enough data Not enough data Performance Reporting 8.2(won by 0.3) 429 7.9 202 Additional Functionality Remote Monitoring & Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Single Sign On Not enough data Not enough data Compliance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data Session Transfer Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Audit Trail Not enough data Not enough data Customizable Branding Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Updates Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data API Not enough data Not enough data Support Ticket Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Remote Access/Control Not enough data Not enough data User Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Endpoint Management[Hide 1 FeatureShow 1 Feature](javascript:void(0);) 7.2 286 5.5 85 Generative AI AI Text Summarization 7.2(won by 1.6) 281 (There is a greater than 0.5 difference between this product's rating and its competitors) 5.6 85 AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) 7.8 29 Not enough data Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing 8.0(won by default) 11 Not enough data Feedback Collection 8.1(won by default) 12 Not enough data Autonomy - AI IT Agents Adaptive Responses 7.7(won by default) 11 Not enough data Task Execution 7.8(won by default) 12 Not enough data Independent Decision Making 7.9(won by default) 11 Not enough data Problem Solving 8.3(won by default) 11 Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates 8.1(won by default) 12 Not enough data Ticket Assignment 7.5(won by default) 14 Not enough data Automated Ticket Creation 7.3(won by default) 11 Not enough data SLA Monitoring Feature Not Available Not enough data Ticket Categorization Feature Not Available Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization 8.1(won by default) 12 Not enough data Workflow Automation 8.3(won by default) 15 Not enough data Real-Time Troubleshooting 7.8(won by default) 12 Not enough data User Self-Service Assistance 7.9(won by default) 11 Not enough data Proactive Issue Detection 8.1(won by default) 12 Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.1 360 Not enough data Ticket and Case Management Ticket Creation User Experience 8.6(won by default) 312 Not enough data Ticket Response User Experience 8.6(won by default) 311 Not enough data Workflow 8.5(won by default) 308 Not enough data Automated Response 8.3(won by default) 300 Not enough data Service Level Agreement (SLA) Management 8.2(won by default) 292 Not enough data Attachments/Screencasts 8.4(won by default) 297 Not enough data Ticket Collaboration 8.3(won by default) 298 Not enough data Customer/Contact Database 8.2(won by default) 290 Not enough data Ticket Management 10.0(won by default) 5 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 7.2(won by default) 236 Not enough data AI Text Summarization 7.3(won by default) 237 Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 8.2(won by default) 32 Not enough data Natural Language Interaction 8.4(won by default) 31 Not enough data Proactive Assistance 8.5(won by default) 32 Not enough data Communication Channels Customer Portal 8.2(won by default) 293 Not enough data Email to Case 8.7(won by default) 291 Not enough data Live Chat Support 8.1(won by default) 284 Not enough data Social Media Integration 6.4(won by default) 269 Not enough data Voice 6.2(won by default) 266 Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 7.2(won by default) 299 Not enough data Customization 7.8(won by default) 307 Not enough data User, Role, and Access Management 8.5(won by default) 309 Not enough data Third-Party Integrations 8.0(won by default) 310 Not enough data Reporting 8.2(won by default) 319 Not enough data Activity Dashboard 8.5(won by default) 314 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.1 190 Not enough data Administration Change Management 8.1(won by default) 157 Not enough data Asset Management 8.4(won by default) 165 Not enough data Reports & Analytics 8.7(won by default) 168 Not enough data IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.6(won by default) 164 Not enough data Incident Reports 8.3(won by default) 157 Not enough data Process Workflow 8.4(won by default) 156 Not enough data Customizable Reports Not enough data Not enough data Management Reporting 8.6(won by default) 157 Not enough data Administration Console 8.9(won by default) 156 Not enough data Access Management 8.7(won by default) 152 Not enough data Asset Management 8.5(won by default) 155 Not enough data Policy Dictation 8.2(won by default) 147 Not enough data Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 8.5(won by default) 162 Not enough data Performance Logging 8.5(won by default) 152 Not enough data Alerting 8.8(won by default) 159 Not enough data Automation 8.7(won by default) 157 Not enough data Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.5(won by default) 22 Not enough data Multi-step Planning 7.0(won by default) 22 Not enough data Cross-system Integration 7.0(won by default) 22 Not enough data Adaptive Learning 7.0(won by default) 22 Not enough data Natural Language Interaction 7.4(won by default) 21 Not enough data Proactive Assistance 7.2(won by default) 22 Not enough data Decision Making 7.4(won by default) 21 Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Unified Endpoint Management (UEM)[Hide 36 FeaturesShow 36 Features](javascript:void(0);) 7.5 41 Not enough data Scope Endpoint Inclusiveness 6.9(won by default) 31 Not enough data Multi-OS Support 8.1(won by default) 36 Not enough data Security Reporting and Alerts 8.0(won by default) 36 Not enough data Endpoint Protection 7.3(won by default) 32 Not enough data Remote Wiping 5.7(won by default) 27 Not enough data Management Device Enrollment 8.2(won by default) 30 Not enough data Device Configuration 7.8(won by default) 29 Not enough data Device Compliance 7.5(won by default) 26 Not enough data Usage Information 7.9(won by default) 29 Not enough data Data Separation 6.1(won by default) 25 Not enough data Agentic AI - Unified Endpoint Management (UEM) Autonomous Task Execution 7.8(won by default) 10 Not enough data Multi-step Planning 7.5(won by default) 10 Not enough data Cross-system Integration 7.7(won by default) 10 Not enough data Adaptive Learning 8.0(won by default) 10 Not enough data Natural Language Interaction 7.7(won by default) 10 Not enough data Proactive Assistance 8.0(won by default) 11 Not enough data Decision Making 8.0(won by default) 10 Not enough data Additional Functionality Mobile Content Management Not enough data Not enough data Generative AI Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Deployment Management Not enough data Not enough data Policy Management Not enough data Not enough data Patch Management Not enough data Not enough data Encryption Not enough data Not enough data Compliance Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Configuration Management Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data BYOD Management Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Device Management Not enough data Not enough data Endpoint Management Not enough data Not enough data App Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Workflow Automation Not enough data Not enough data Network Monitoring[Hide 109 FeaturesShow 109 Features](javascript:void(0);) 8.1 315 Not enough data Functionality Performance Monitoring 8.9(won by default) 286 Not enough data Alerting 8.9(won by default) 294 Not enough data Improvement Suggestions 8.2(won by default) 275 Not enough data Multi-Network Capability 8.6(won by default) 265 Not enough data Monitoring - Network Monitoring 360-Degree Network Visibility 8.3(won by default) 36 Not enough data Automated Network Discovery 8.6(won by default) 40 Not enough data Real-Time Monitoring 8.8(won by default) 36 Not enough data Bandwidth Monitoring Not enough data Not enough data IP Address Monitoring Not enough data Not enough data Server Monitoring Not enough data Not enough data Multi-Location Monitoring Not enough data Not enough data Management Performance Baseline 8.4(won by default) 262 Not enough data Data Visualization 8.4(won by default) 263 Not enough data Path Analysis 8.0(won by default) 251 Not enough data Real-Time Data Not enough data Not enough data Historical Trend Analysis Not enough data Not enough data Analytics - Network Monitoring Predictive Performance Analytics 8.2(won by default) 35 Not enough data Packet & Flow Analysis 8.0(won by default) 35 Not enough data Security - Network Monitoring Encrypted Data Transmission 8.5(won by default) 36 Not enough data Zero Trust and Identity Management 7.9(won by default) 38 Not enough data Integrated Network Security 8.3(won by default) 36 Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Application Management Not enough data Not enough data Configuration Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data Inventory Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Change Management Not enough data Not enough data User Management Not enough data Not enough data Configuration Management Not enough data Not enough data User Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Remediation Management Not enough data Not enough data Network Resource Management Not enough data Not enough data Patch Management Not enough data Not enough data Network Performance - Network Monitoring Dynamic Network Optimization 8.2(won by default) 35 Not enough data Automated Tasks Routing 8.2(won by default) 36 Not enough data AI Automation - Network Monitoring Machine Learning-Based Anomaly Detection 7.7(won by default) 34 Not enough data Self-Healing Networks 7.5(won by default) 34 Not enough data Predictive Network Maintenance 7.5(won by default) 34 Not enough data Agentic AI - Network Monitoring Autonomous Task Execution 7.5(won by default) 29 Not enough data Multi-step Planning 7.6(won by default) 29 Not enough data Cross-system Integration 7.7(won by default) 30 Not enough data Adaptive Learning 7.4(won by default) 30 Not enough data Natural Language Interaction 7.6(won by default) 30 Not enough data Proactive Assistance 7.4(won by default) 29 Not enough data Decision Making 7.6(won by default) 29 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Collaboration Tools Not enough data Not enough data Generative AI Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Configurable Workflow Not enough data Not enough data Data Extraction Not enough data Not enough data Risk Assessment Not enough data Not enough data Charting Not enough data Not enough data Compliance Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Self-Updating Maps Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Dependency Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Data Connectors Not enough data Not enough data Drag & Drop Not enough data Not enough data Map Exporting Not enough data Not enough data API Not enough data Not enough data Color Codes/Icons Not enough data Not enough data Uptime Reporting Not enough data Not enough data Document Storage Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Event Logs Not enough data Not enough data Customizable Reports Not enough data Not enough data Web Traffic Reporting Not enough data Not enough data Downtime Tracking Not enough data Not enough data Threshold Alerts Not enough data Not enough data Simple Network Management Protocol (SNMP) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Troubleshooting Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Network Mapping Not enough data Not enough data Performance Metrics Not enough data Not enough data Dashboard Not enough data Not enough data Search/Filter Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Virtualization Not enough data Not enough data Baseline Manager Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Mobile Alerts Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Bug/Issue Capture Not enough data Not enough data Mobile Network Troubleshooting Not enough data Not enough data Issue Auditing Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Email Alerts Not enough data Not enough data Anti Virus Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Remote Access/Control Not enough data Not enough data Workflow Automation Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 7.9 242 Not enough data Asset Inventory Hardware Asset Inventory 8.9(won by default) 229 Not enough data Software Asset Inventory 8.8(won by default) 222 Not enough data Cloud Asset Inventory 7.8(won by default) 210 Not enough data Mobile Asset Inventory 7.1(won by default) 206 Not enough data Asset Discovery 7.9(won by default) 216 Not enough data Generative AI AI Text Generation 7.2(won by default) 194 Not enough data AI Text Generation 7.1(won by default) 191 Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution 8.1(won by default) 31 Not enough data Multi-step Planning 7.8(won by default) 31 Not enough data Cross-system Integration 8.1(won by default) 31 Not enough data Adaptive Learning 7.6(won by default) 31 Not enough data Natural Language Interaction 7.9(won by default) 30 Not enough data Proactive Assistance 8.0(won by default) 31 Not enough data Decision Making 7.7(won by default) 31 Not enough data Management Central Dashboard 8.8(won by default) 219 Not enough data Asset Policy Management 8.1(won by default) 209 Not enough data Risk Management 7.6(won by default) 207 Not enough data Integrations 8.0(won by default) 214 Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Professional Services Automation[Hide 73 FeaturesShow 73 Features](javascript:void(0);) Not enough data 6.5 190 Customer Management Customer Profiles Not enough data 8.4(won by default) 161 Sales Not enough data 6.9(won by default) 148 Marketing Not enough data 6.2(won by default) 145 Client Portal Not enough data 7.4(won by default) 155 Project Management Project Planning Not enough data 6.1(won by default) 148 Project Tracking Not enough data 6.2(won by default) 149 Resource Definition Not enough data 6.5(won by default) 145 Resource Management Not enough data 6.6(won by default) 144 Resource Allocation & Planning Not enough data Not enough data Progress Tracking Not enough data Not enough data Project Time Tracking Not enough data Not enough data Project Management Not enough data Not enough data Accounting Revenue Recognition Not enough data 6.9(won by default) 145 Invoice Management Not enough data 7.7(won by default) 162 Payments Not enough data 7.2(won by default) 154 Project Accounting Not enough data 6.3(won by default) 139 Budget Tracking Not enough data 6.1(won by default) 137 Time & Expense Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Billable Items Tracking Not enough data Not enough data Document Management Not enough data Not enough data Multiple Projects Not enough data Not enough data Portfolio Management Portfolio Definition Not enough data 6.3(won by default) 137 Portfolio Performance Not enough data 6.2(won by default) 136 Risk Not enough data 6.3(won by default) 138 Portfolio Mix Not enough data 6.1(won by default) 134 Analytics Forecasting Not enough data 6.2(won by default) 133 Reporting Not enough data 7.3(won by default) 152 KPIs Not enough data 6.6(won by default) 134 Real-Time Reporting Not enough data Not enough data Administration Standard Integrations Not enough data 7.6(won by default) 156 Workflow Not enough data 7.3(won by default) 149 Access Management Not enough data 8.0(won by default) 147 Email Management Not enough data Not enough data Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data Portfolio Management Not enough data Not enough data Calendar Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Accounting Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform APIs Not enough data 7.7(won by default) 143 Internationalization Not enough data 6.9(won by default) 134 Performance and Reliability Not enough data 8.9(won by default) 157 Mobile Not enough data 6.8(won by default) 145 Offline Access Not enough data 5.0(won by default) 134 Generative AI AI Text Generation Not enough data 5.2(won by default) 52 AI Text Summarization Not enough data 5.1(won by default) 50 Proposal Generation Not enough data Not enough data Generative AI Not enough data Not enough data Artificial Intelligence - Professional Services Automation Predictive Forecasting Not enough data 4.9(won by default) 13 Smart task suggestions Not enough data 4.8(won by default) 14 Automated workflows Not enough data 5.8(won by default) 16 Agentic AI - Professional Services Automation Adaptive Learning Not enough data 5.2(won by default) 14 Proactive Assistance Not enough data 5.1(won by default) 13 Additional Functionality Activity Dashboard Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Fields Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Approval Process Control Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Project Templates Not enough data Not enough data Task Scheduling Not enough data Not enough data Real-Time Data Not enough data Not enough data Document Storage Not enough data Not enough data Drag & Drop Not enough data Not enough data AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 9.4 22 Not enough data Responses Personalization 9.8(won by default) 9 Not enough data Route To Human 9.0(won by default) 8 Not enough data Natural Language Understanding (NLU) 9.1(won by default) 9 Not enough data Multi-Language Not enough data Not enough data Automation - AI Agents Sales Follow-Up Feature Not Available Not enough data Customer Interaction Automation Feature Not Available Not enough data Lead Generation Feature Not Available Not enough data Document Processing Feature Not Available Not enough data Feedback Collection Feature Not Available Not enough data Natural Language Processing Not enough data Not enough data Simulation and Scenario Generation Not enough data Not enough data Platform Conversation Editor 9.6(won by default) 8 Not enough data Integration 9.5(won by default) 11 Not enough data Human-In-The-Loop 9.4(won by default) 8 Not enough data Drag & Drop Editor Not enough data Not enough data Human-in-the-loop (HITL) Not enough data Not enough data Autonomy - AI Agents Independent Decision Making 9.2(won by default) 8 Not enough data Adaptive Responses 9.6(won by default) 8 Not enough data Task Execution 9.6(won by default) 8 Not enough data Problem Solving 9.8(won by default) 10 Not enough data Generative AI AI Text Generation 9.7(won by default) 11 Not enough data AI Text Summarization 9.2(won by default) 10 Not enough data Additional Functionality Agent Collaboration Not enough data Not enough data Data Governance Not enough data Not enough data Prompt Engineering Not enough data Not enough data Feedback Management Not enough data Not enough data For No-Code Development Not enough data Not enough data Version Control Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Dynamic Modeling Not enough data Not enough data API Not enough data Not enough data Memory Management Not enough data Not enough data Monitoring Not enough data Not enough data Scalability Not enough data Not enough data Cost Management Not enough data Not enough data Scheduling Not enough data Not enough data Natural Language Interface Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Multiple LLM Models Not enough data Not enough data Integration Management Not enough data Not enough data Customizable Frameworks Not enough data Not enough data Pre-built Templates Not enough data Not enough data Analytics Not enough data Not enough data Intent Recognition Not enough data Not enough data Contextual Guidance Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Attended Automation Not enough data Not enough data Drag & Drop Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Generative AI Not enough data Not enough data Business Process Automation Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Deep Learning Not enough data Not enough data Code-free Development Not enough data Not enough data Compliance Management Not enough data Not enough data Automated Responses Not enough data Not enough data Knowledge Management Not enough data Not enough data Transfers/Routing Not enough data Not enough data Personalization Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data Chatbot Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Customer Engagement Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Configurable Workflow Not enough data Not enough data Unattended Automation Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Workflow Automation Not enough data Not enough data Proactive Error Detection Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.2 245 Not enough data Incident Management Automate Ticket Routing 8.4(won by default) 212 Not enough data Ticket Prioritization 8.5(won by default) 215 Not enough data Ticket Notifications 8.8(won by default) 210 Not enough data Knowledge Base 8.2(won by default) 217 Not enough data Knowledge Base/Ticket Integration 8.2(won by default) 206 Not enough data Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.6(won by default) 217 Not enough data Time Tracking 8.5(won by default) 212 Not enough data Surveys 7.8(won by default) 202 Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile 7.4(won by default) 210 Not enough data Self Service 8.6(won by default) 207 Not enough data Active Directory 8.0(won by default) 203 Not enough data Multi-Channel Access 8.3(won by default) 198 Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 8.4(won by default) 27 Not enough data Multi-step Planning 8.1(won by default) 26 Not enough data Cross-system Integration 8.1(won by default) 25 Not enough data Adaptive Learning 8.1(won by default) 26 Not enough data Natural Language Interaction 7.9(won by default) 26 Not enough data Proactive Assistance 7.6(won by default) 26 Not enough data Decision Making 7.9(won by default) 26 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.4 95 Not enough data Analysis Threat Detection 8.2(won by default) 79 Not enough data Platform Unified Communications Platform 7.9(won by default) 80 Not enough data Remote Access 8.9(won by default) 89 Not enough data ITIL Policy Compliance 8.1(won by default) 79 Not enough data Asset Tracking 8.4(won by default) 86 Not enough data IT Knowledge Management 8.6(won by default) 85 Not enough data IT Asset Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Security Endpoint Protection 8.4(won by default) 83 Not enough data Patch Management 9.0(won by default) 88 Not enough data Disaster Recovery 7.4(won by default) 80 Not enough data Service Management 8.3(won by default) 83 Not enough data Workflow Management 8.2(won by default) 80 Not enough data Remote Monitoring & Management Not enough data Not enough data Configuration Management Not enough data Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution 8.5(won by default) 13 Not enough data Multi-step Planning 8.8(won by default) 14 Not enough data Cross-system Integration 8.5(won by default) 14 Not enough data Adaptive Learning 8.6(won by default) 13 Not enough data Natural Language Interaction 8.5(won by default) 13 Not enough data Proactive Assistance 8.8(won by default) 13 Not enough data Decision Making 8.7(won by default) 14 Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.2 211 Administration Usage Information Not enough data 8.4(won by default) 189 Active Directory Integration Not enough data 8.6(won by default) 198 Diagnostics Not enough data 8.5(won by default) 198 Session Recording Not enough data 7.0(won by default) 172 Session Transfer Not enough data 7.3(won by default) 163 Unattended Access Not enough data 9.2(won by default) 196 File Sharing Not enough data 8.5(won by default) 189 Screen Sharing Not enough data Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Cross-Platform Access Not enough data 8.0(won by default) 188 Applications Management Not enough data 8.0(won by default) 188 Mobile Device Access Not enough data Feature Not Available Remote Access/Control Not enough data Feature Not Available Communication Management Not enough data Not enough data Multiple Monitor Access Not enough data Not enough data Security Remote Wipe Not enough data Feature Not Available Device Management Not enough data Feature Not Available Device Enrollment Not enough data Feature Not Available Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Print Management Not enough data Not enough data User Management Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Secure Data Storage Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Printing Not enough data Not enough data Server Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Desktop Virtualization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Event Logs Not enough data Not enough data Performance Metrics Not enough data Not enough data Secure Login Not enough data Not enough data Monitoring Not enough data Not enough data Real-Time Data Not enough data Not enough data Uptime Reporting Not enough data Not enough data Live Chat Not enough data Not enough data Generative AI Not enough data Not enough data Collaboration Tools Not enough data Not enough data Authentication Not enough data Not enough data Real-Time Chat Not enough data Not enough data Diagnostics Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Updates Not enough data Not enough data Show 6 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Patch Management[Hide 38 FeaturesShow 38 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Patch Prioritization Not enough data Not enough data Status Tracking Not enough data Not enough data Audit Management Not enough data Not enough data Network Wide Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Activity Tracking Not enough data Not enough data Policy Management Not enough data Not enough data Remote Update/Installation Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Approval Process Control Not enough data Not enough data Automatic Patch Deployment Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customization Not enough data Not enough data Dashboard Not enough data Not enough data Patch Testing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Automatic Scans Not enough data Not enough data Active Directory Integration Not enough data Not enough data Compliance Management Not enough data Not enough data Application Management Not enough data Not enough data API Not enough data Not enough data Risk Assessment Not enough data Not enough data Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Generative AI Not enough data Not enough data Real-Time Updates Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Patch Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Event Logs Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Risk Management Not enough data Not enough data Generative AI Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Compliance Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Certificate Assessment Not enough data Not enough data API Not enough data Not enough data Incident Management Not enough data Not enough data Automated Containment Not enough data Not enough data Real-Time Data Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Policy Management Not enough data Not enough data Asset Discovery Not enough data Not enough data Penetration Testing Not enough data Not enough data Runtime Container Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Security Auditing Not enough data Not enough data Issue Tracking Not enough data Not enough data Threat Intelligence Not enough data Not enough data Patch Management Not enough data Not enough data Endpoint Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Vulnerability Management Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Vulnerability Assessment Not enough data Not enough data Asset Tagging Not enough data Not enough data Assessment Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data AI Copilot Not enough data Not enough data Vulnerability/Threat Prioritization Not enough data Not enough data Vulnerability Protection Not enough data Not enough data Risk Assessment Not enough data Not enough data Reporting/Analytics Not enough data Not enough data SQL Injections Not enough data Not enough data Autonomous Endpoint Management (AEM)[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Generative AI - Autonomous Endpoint Management Behavioral Analysis Feature Not Available Not enough data Adaptive Feature Not Available Not enough data Predictive Feature Not Available Not enough data Monitoring and Management - Autonomous Endpoint Management Patch Management Feature Not Available Not enough data Oversees Feature Not Available Not enough data Self-Healing Not enough data Not enough data Centralized Dashboard Feature Not Available Not enough data Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data System Control Device Control Not enough data Not enough data Web Control Not enough data Not enough data Application Control Not enough data Not enough data Asset Management Not enough data Not enough data System Isolation Not enough data Not enough data Vulnerability Prevention Endpoint Intelligence Not enough data Not enough data Firewall Not enough data Not enough data Malware Detection Not enough data Not enough data Security Management Incident Reports Not enough data Not enough data Security Validation Not enough data Not enough data Compliance Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews) Remote Monitoring and Management Small-Business(50 or fewer emp.) 55.6% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 13.4% [![Syncro](https://images.g2crowd.com/uploads/product/hd_favicon/e87d1f4bf4f5905c023b4f0f47a40d5d/syncro.svg "Syncro")](https://www.g2.com/products/syncro/reviews) Syncro Small-Business(50 or fewer emp.) 89.4% Mid-Market(51-1000 emp.) 9.6% Enterprise(\> 1000 emp.) 1.0% Small-Business (50 or fewer emp.) 55.6% 89.4% Mid-Market (51-1000 emp.) 30.9% 9.6% Enterprise (\> 1000 emp.) 13.4% 1.0% Reviewers' Industry [![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews) Remote Monitoring and Management Information Technology and Services 30.8% Computer & Network Security 12.0% Manufacturing 3.3% Consumer Services 3.1% Marketing and Advertising 2.8% Other 48.2% [![Syncro](https://images.g2crowd.com/uploads/product/hd_favicon/e87d1f4bf4f5905c023b4f0f47a40d5d/syncro.svg "Syncro")](https://www.g2.com/products/syncro/reviews) Syncro Information Technology and Services 54.4% Computer & Network Security 24.4% Computer Networking 3.7% Computer Hardware 2.0% Consulting 1.5% Other 14.0% FAQs ## Atera vs Syncro FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Atera vs Syncro? Atera stands out for its higher G2 rating, stronger Ease of Setup and Quality of Support scores, and automation strengths, while Syncro is recognized for ease of use and integrations. | [Atera](https://www.g2.com/products/atera/reviews) | [Syncro](https://www.g2.com/products/syncro/reviews) | | --- | --- | | 4.6/5 (1,247 reviews) | 4.5/5 (538 reviews) | | Small-Business | Small-Business | | 9.2 | 8.7 | | 9.0 | 8.5 | | Automation (273 all-time mentions) | Ease of Use (237 all-time mentions) | ### How do the pricing models of Atera and Syncro compare? Atera is rated higher for value, with a stronger Price/Cost satisfaction score than Syncro. - **Atera:** Reviewers highlight the per-technician pricing model as a major cost-saving advantage, especially for scaling device counts. - **Syncro:** Reviewers note that costs can add up when adding more features, and some mention the subscription could get pricey. - **Switching reasons:** Several reviewers switched to Atera or Syncro from other RMMs due to better pricing models and unified platforms. ### What are the best alternatives to Atera and Syncro? NinjaOne, TeamViewer, and SuperOps are the top three alternatives to Atera and Syncro. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1,247 reviews) | Small-Business | Per-technician pricing model is a cost-saving advantage | Automation (273 all-time mentions) | | [Syncro](https://www.g2.com/products/syncro/reviews) | 4.5/5 (538 reviews) | Small-Business | Subscription can get pricey with added features | Ease of Use (237 all-time mentions) | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5,024 reviews) | Mid-Market | — | Highly rated for reliability and support | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,154 reviews) | Small-Business | — | Remote access capabilities | | [SuperOps](https://www.g2.com/products/superops/reviews) | 4.4/5 (200 reviews) | Small-Business | — | Modern interface and automation | ### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and Syncro? Buyers comparing Atera and Syncro should prioritize Automation, Integrations, Ticketing System, Patch Management, and Reporting. - **Automation:** Atera (273 all-time mentions), Syncro (106 all-time mentions) - **Integrations:** Syncro (105 all-time mentions), Atera (AnyDesk integration, 34 all-time mentions) - **Ticketing System:** Atera (136 all-time mentions), Syncro (recent reviews highlight ticketing and workflow management) - **Patch Management:** Atera (107 all-time mentions), Syncro (recent reviews cite patching and update management) - **Reporting:** Both products receive frequent reviewer feedback on reporting flexibility and customization ### What are the pros and cons of Atera vs Syncro? Atera's headline strength is automation, while Syncro's is ease of use and integrations. - **Atera strengths:** Automation (273 all-time mentions), robust feature set (260), ticketing system (136), patch management (107), all-in-one solution (103) - **Atera trade-offs:** Reviewers note reporting and customization could be more flexible, and some UI design choices are divisive - **Syncro strengths:** Ease of use (237 all-time mentions), easy setup (111), integrations (105), automation (106), customer support (98), time efficiency (82), intuitive interface (79) - **Syncro trade-offs:** Reviewers cite missing features (105), improvement needed (78), feature limitations (70), and some reporting and UI areas needing enhancement ### Is Atera or Syncro better for small businesses? Atera is the stronger fit for small businesses, supported by its largest segment and reviewer sentiment. - **Atera:** Small-Business is the largest segment, with reviewers consistently praising ease of setup, automation, and value for small teams. - **Syncro:** Small-Business is also the largest segment, with reviewers highlighting ease of use, integrations, and unified management for small MSPs. ### Which Remote Monitoring & Management (RMM) platform has better integrations? Syncro is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Atera:** AnyDesk integration is frequently mentioned (34 all-time mentions). - **Syncro:** Integrations with Xero (12 all-time mentions), Microsoft 365 (5), and Slack (4) are highlighted, with integrations cited in 105 all-time reviews. ### How do Atera and Syncro compare on customer support? Atera and Syncro are rated within 0.5 points on Quality of Support, with Atera holding a slight lead at 9.0 versus Syncro's 8.5. - **Atera:** Reviewers describe support as responsive and helpful, with several citing quick resolution of issues and strong onboarding assistance. - **Syncro:** Reviewers note customer support is generally positive, with timely responses, though some mention delayed ticket responses and areas for improvement. ### Which is easier to implement, Atera or Syncro? Atera leads on Ease of Setup with a 9.2 score versus Syncro's 8.7, reflecting a smoother implementation experience. - **Atera:** Reviewers consistently describe initial setup as very easy, with agent deployment and onboarding often completed in minutes and praised for clarity. - **Syncro:** Reviewers report straightforward setup and intuitive onboarding, though a few note minor challenges with admin-side configuration and UI learning curve. ### Which product has better Reporting? Reporting is a frequent focus for both Atera and Syncro, with reviewers noting trade-offs in flexibility and customization. - **Atera:** Reporting is cited in recent reviews as an area needing more customization and easier export options; reporting and ticketing system have 136 and 98 all-time mentions respectively. - **Syncro:** Reviewers highlight reporting as helpful for tracking assets and tickets, but note advanced reporting often requires exporting to external tools; reporting and feature limitations have 70 and 61 all-time mentions respectively. 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