Remote Monitoring and Management Reviews & Product Details

Originally, we began using Atera to manage our windows update patching schedules but now, I find it very useful to automate things via scripts. We manage several thousand signage screens, so it is essential that to be able to deploy scripts remotely to our players. Atera's pricing model suits us (tech seat) as other vendors who charge 'per agent' make it prohibitively expensive for us to operate. The tech seat model also gives us flexibility as our fleet grows. Review collected by and hosted on G2.com.

Not many. Occasionally I think the interface can suffer from it being web based and not locally on a server in our network - so sometimes perhaps a script isnt updated immediately if its modified so a PC might have the old version run on it before the change updates. But generally its fine. Support is always helpful and responsive - the knowledge base is also good. Review collected by and hosted on G2.com.

Very complete product with the right add-ons you need to manage and secure an entire IT-environment.

They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment.

Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smoothly.

The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. Review collected by and hosted on G2.com.

If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional (login) license.

It would be helpfull that you could set-up a client access account at a lower price or you could generate a report of all the devices youre monitoring 24/7.

Helpfull would be that you couldn optionally choose what to include in the repoert, for example, Model of device, processor type, RAM, HD, which software is installed and such? Review collected by and hosted on G2.com.

They support remote monitoring and management Review collected by and hosted on G2.com.

Atera operates with anti-customer practices, trapping businesses in endless payment cycles. After an internal review found that Atera violates our company's procurement process, we attempted to cancel the purchase order. We contacted Atera Sales, Atera Legal, and Atera Customer Support, but Atera refused to cancel, forcing us to pay out a multi-year contract we never used.

To prevent future charges, we meticulously followed the cancelation policy in Atera's term's of service, section 11.2, which states to email customer support to cancel the auto-renewal. Support assured us they would contact us to confirm renewal when the term expired. Instead, they ignored our written request, auto-renewed the contract anyway, and falsely claimed they never received notice to weaponize their fine print. Despite acknowledging zero platform activity for two years, they still demanded full payment.

Do not trust Atera; their business model relies on forced auto-renewals instead of earned customer loyalty. Review collected by and hosted on G2.com.

Its a very polished helpdesk system, i like how easy it is to manage my customers and their devices. the knowledge base is really useful too. Review collected by and hosted on G2.com.

Disk space tickets, when a device hits a threshold such as 95% disk space, and then it drops below to 94% then back to 95% we get so many duplicate tickets for the same device. it would be nice to have ai clear these duplicates automatically Review collected by and hosted on G2.com.

I work remotely from South Africa for a U.S.-based MSP, and Atera is part of my daily workflow. The platform is reliable, fast, and makes it easy to manage tickets, monitor devices, and support clients across different time zones. Remote access, automation, and reporting all work smoothly, which is essential when supporting a distributed team and international clients. Atera has definitely helped streamline our operations and keep productivity high. Review collected by and hosted on G2.com.

The changes made without letting the us know about the new changes Review collected by and hosted on G2.com.

I appreciate Atera for its ease of use when it comes to ticketing and ticket tracking as well as reporting. The profiles and password management features are also aspects I like. These elements make it effective for keeping track of tickets, ticket types, SLAs, response times, and other KPIs essential for managing the team as an operations manager. Review collected by and hosted on G2.com.

I do find Copilot is not super great at the moment. It is useful in some areas, but I find as a knowledge base, to navigate around Atera, I'm actually finding that it's not directing me with steps according to the UI that I have. So it's hard to navigate that. Review collected by and hosted on G2.com.

What I like best about Atera is how it brings remote monitoring, management, ticketing, and automation into a single, easy-to-use platform. It simplifies day-to-day IT support by allowing me to monitor devices, deploy updates, and resolve issues remotely without needing multiple tools. The automation features and scripting support help save time on repetitive tasks, while the clear dashboard and alerting make it easy to stay proactive and respond quickly to potential problems. Overall, it improves efficiency and helps deliver a more streamlined and reliable support service. Review collected by and hosted on G2.com.

Atera is easy to use and offers good value, but some advanced features feel less mature than competing RMM platforms. Reporting and automation can be somewhat limited, and the alerting system can occasionally generate noise that requires manual review. The PSA and ticketing features are functional but may lack the depth needed for more complex MSP workflows. Review collected by and hosted on G2.com.

I like how easy Atera is to use and configure updates. It's helped us better manage our customers' endpoints, keep devices updated, and get monitoring alerts on issues. Installation of agents on endpoints can be done in various ways and connects very fast. Without Atera, we wouldn't be able to quickly remote in and help our customers. We can also identify issues and be more proactive when problems occur. The initial setup was very easy, and Atera provided assistance with calls and videos. Review collected by and hosted on G2.com.

Scripting could be a little easier and improved. The interface could be updated with a different UI. Review collected by and hosted on G2.com.

Remote access has been dependable and responsive during support sessions. Moving between monitoring, ticket history, and device information feels seamless. Overall, the workflow is efficient because technicians don’t need to keep multiple applications open throughout the day to get the information they need. Review collected by and hosted on G2.com.

Connection quality really depends on the user’s network. The interface works fine overall, but a few elements could be modernized to feel more up to date. Also, some of the more advanced options are tucked away deeper in the menus than I expected, which makes them a bit harder to find. Review collected by and hosted on G2.com.

I really like the ability to customize aspects to suit each technician's needs and personality. The scripting feature and shared script library are great. Deployment of the agent with the Anydesk client is nice and fast, from deployment to actually being able to connect. The initial setup was very easy, and thanks to our experience with other RMMs, it was relatively straightforward to integrate into our operations. A major selling point for us is how Atera bills per technician rather than per device, which is cost-saving. I find these features make Atera a solid choice for our MSP. Review collected by and hosted on G2.com.

Yeah! The scheduled reporting is my biggest issue. You get the scheduled email you set up but then you need to actually still manually pull the report, having it simply attached as a PDF would save sooo much time. Some more features on the phone app would be a great help but we can live with that. Review collected by and hosted on G2.com.