# Top 10 Refiner Alternatives & Competitors
**Average Rating:** 4.6/5
**Total Number of Reviews:** 25
Research alternative solutions to Refiner on G2, with real user reviews on competing tools. Survey Software is a widely used technology, and many people are seeking user friendly, popular software solutions with lead management, analysis, and multiple branding support. Other important factors to consider when researching alternatives to Refiner include features and integration. The best overall Refiner alternative is AskNicely. Other similar apps like Refiner are SurveyMonkey, ChurnZero, SurveySparrow, and Totango. Refiner alternatives can be found in [Survey Software](https://www.g2.com/categories/survey) but may also be in [Customer Success Software](https://www.g2.com/categories/customer-success) or [Experience Management Software](https://www.g2.com/categories/experience-management).


## Best Paid & Free Alternatives to Refiner
  - [AskNicely](https://www.g2.com/products/asknicely/reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
  - [Custify](https://www.g2.com/products/custify/reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [QuestionPro](https://www.g2.com/products/questionpro/reviews)

## Top 10 Alternatives to Refiner Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Refiner stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Dairy, and Market Research, and find the best product for your business.


  ### 1. [AskNicely](https://www.g2.com/products/asknicely/reviews)
By AskNicely
**Average Rating:** 4.7/5
**Total Reviews:** 1,050
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.


Reviewers say compared to Refiner, AskNicely is:
- Slower to reach roi
- More expensive
- Easier to set up
Categories in common with Refiner: [Survey](https://www.g2.com/categories/survey), [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs AskNicely](https://www.g2.com/compare/asknicely-vs-refiner)
**Compare AskNicely with other alternatives:**
- [AskNicely vs SurveyMonkey](https://www.g2.com/compare/asknicely-vs-surveymonkey)
- [AskNicely vs ChurnZero](https://www.g2.com/compare/asknicely-vs-churnzero)
- [AskNicely vs SurveySparrow](https://www.g2.com/compare/asknicely-vs-surveysparrow)
- [AskNicely vs Totango](https://www.g2.com/compare/asknicely-vs-totango)
- [AskNicely vs Qualtrics Customer Experience](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience)
- [AskNicely vs Custify](https://www.g2.com/compare/asknicely-vs-custify)
- [AskNicely vs Qualtrics Market Research](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research)
- [AskNicely vs Gainsight Customer Success](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success)
- [AskNicely vs QuestionPro](https://www.g2.com/compare/asknicely-vs-questionpro)

  ### 2. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
By SurveyMonkey
**Average Rating:** 4.4/5
**Total Reviews:** 23,475
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.


Reviewers say compared to Refiner, SurveyMonkey is:
- Slower to reach roi
- Easier to set up
- More usable
Categories in common with Refiner: [Survey](https://www.g2.com/categories/survey)

**Compare:** [Refiner vs SurveyMonkey](https://www.g2.com/compare/refiner-vs-surveymonkey)
**Compare SurveyMonkey with other alternatives:**
- [SurveyMonkey vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveymonkey)
- [SurveyMonkey vs ChurnZero](https://www.g2.com/compare/churnzero-vs-surveymonkey)
- [SurveyMonkey vs SurveySparrow](https://www.g2.com/compare/surveymonkey-vs-surveysparrow)
- [SurveyMonkey vs Totango](https://www.g2.com/compare/surveymonkey-vs-totango)
- [SurveyMonkey vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey)
- [SurveyMonkey vs Custify](https://www.g2.com/compare/custify-vs-surveymonkey)
- [SurveyMonkey vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey)
- [SurveyMonkey vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey)
- [SurveyMonkey vs QuestionPro](https://www.g2.com/compare/questionpro-vs-surveymonkey)

  ### 3. [ChurnZero](https://www.g2.com/products/churnzero/reviews)
By ChurnZero
**Average Rating:** 4.7/5
**Total Reviews:** 1,602
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.


Reviewers say compared to Refiner, ChurnZero is:
- Slower to reach roi
- More expensive
- Easier to do business with
Categories in common with Refiner: [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs ChurnZero](https://www.g2.com/compare/churnzero-vs-refiner)
**Compare ChurnZero with other alternatives:**
- [ChurnZero vs AskNicely](https://www.g2.com/compare/asknicely-vs-churnzero)
- [ChurnZero vs SurveyMonkey](https://www.g2.com/compare/churnzero-vs-surveymonkey)
- [ChurnZero vs SurveySparrow](https://www.g2.com/compare/churnzero-vs-surveysparrow)
- [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango)
- [ChurnZero vs Qualtrics Customer Experience](https://www.g2.com/compare/churnzero-vs-qualtrics-customer-experience)
- [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify)
- [ChurnZero vs Qualtrics Market Research](https://www.g2.com/compare/churnzero-vs-qualtrics-market-research)
- [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success)
- [ChurnZero vs QuestionPro](https://www.g2.com/compare/churnzero-vs-questionpro)

  ### 4. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
By SurveySparrow Inc.
**Average Rating:** 4.4/5
**Total Reviews:** 2,066
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.


Reviewers say compared to Refiner, SurveySparrow is:
- Slower to reach roi
- More expensive
- Easier to set up
Categories in common with Refiner: [Survey](https://www.g2.com/categories/survey), [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs SurveySparrow](https://www.g2.com/compare/refiner-vs-surveysparrow)
**Compare SurveySparrow with other alternatives:**
- [SurveySparrow vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveysparrow)
- [SurveySparrow vs SurveyMonkey](https://www.g2.com/compare/surveymonkey-vs-surveysparrow)
- [SurveySparrow vs ChurnZero](https://www.g2.com/compare/churnzero-vs-surveysparrow)
- [SurveySparrow vs Totango](https://www.g2.com/compare/surveysparrow-vs-totango)
- [SurveySparrow vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow)
- [SurveySparrow vs Custify](https://www.g2.com/compare/custify-vs-surveysparrow)
- [SurveySparrow vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow)
- [SurveySparrow vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow)
- [SurveySparrow vs QuestionPro](https://www.g2.com/compare/questionpro-vs-surveysparrow)

  ### 5. [Totango](https://www.g2.com/products/totango/reviews)
By Totango
**Average Rating:** 4.3/5
**Total Reviews:** 1,150
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.


Reviewers say compared to Refiner, Totango is:
- Slower to reach roi
- More expensive
Categories in common with Refiner: [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs Totango](https://www.g2.com/compare/refiner-vs-totango)
**Compare Totango with other alternatives:**
- [Totango vs AskNicely](https://www.g2.com/compare/asknicely-vs-totango)
- [Totango vs SurveyMonkey](https://www.g2.com/compare/surveymonkey-vs-totango)
- [Totango vs ChurnZero](https://www.g2.com/compare/churnzero-vs-totango)
- [Totango vs SurveySparrow](https://www.g2.com/compare/surveysparrow-vs-totango)
- [Totango vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-totango)
- [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango)
- [Totango vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-totango)
- [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango)
- [Totango vs QuestionPro](https://www.g2.com/compare/questionpro-vs-totango)

  ### 6. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
By Qualtrics
**Average Rating:** 4.3/5
**Total Reviews:** 751
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.


Reviewers say compared to Refiner, Qualtrics Customer Experience is:
- Slower to reach roi
- More expensive
Categories in common with Refiner: [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-refiner)
**Compare Qualtrics Customer Experience with other alternatives:**
- [Qualtrics Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs SurveyMonkey](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey)
- [Qualtrics Customer Experience vs ChurnZero](https://www.g2.com/compare/churnzero-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs SurveySparrow](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow)
- [Qualtrics Customer Experience vs Totango](https://www.g2.com/compare/qualtrics-customer-experience-vs-totango)
- [Qualtrics Customer Experience vs Custify](https://www.g2.com/compare/custify-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research)
- [Qualtrics Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs QuestionPro](https://www.g2.com/compare/qualtrics-customer-experience-vs-questionpro)

  ### 7. [Custify](https://www.g2.com/products/custify/reviews)
By Custify
**Average Rating:** 4.7/5
**Total Reviews:** 509
Next-Generation Customer Success Software For B2B SaaS


Reviewers say compared to Refiner, Custify is:
- Slower to reach roi
- Better at support
- Easier to do business with
Categories in common with Refiner: [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs Custify](https://www.g2.com/compare/custify-vs-refiner)
**Compare Custify with other alternatives:**
- [Custify vs AskNicely](https://www.g2.com/compare/asknicely-vs-custify)
- [Custify vs SurveyMonkey](https://www.g2.com/compare/custify-vs-surveymonkey)
- [Custify vs ChurnZero](https://www.g2.com/compare/churnzero-vs-custify)
- [Custify vs SurveySparrow](https://www.g2.com/compare/custify-vs-surveysparrow)
- [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango)
- [Custify vs Qualtrics Customer Experience](https://www.g2.com/compare/custify-vs-qualtrics-customer-experience)
- [Custify vs Qualtrics Market Research](https://www.g2.com/compare/custify-vs-qualtrics-market-research)
- [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success)
- [Custify vs QuestionPro](https://www.g2.com/compare/custify-vs-questionpro)

  ### 8. [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews)
By Qualtrics
**Average Rating:** 4.4/5
**Total Reviews:** 3,017
Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.


Reviewers say compared to Refiner, Qualtrics Market Research is:
- Slower to reach roi
- More expensive
Categories in common with Refiner: [Survey](https://www.g2.com/categories/survey), [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-refiner)
**Compare Qualtrics Market Research with other alternatives:**
- [Qualtrics Market Research vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research)
- [Qualtrics Market Research vs SurveyMonkey](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey)
- [Qualtrics Market Research vs ChurnZero](https://www.g2.com/compare/churnzero-vs-qualtrics-market-research)
- [Qualtrics Market Research vs SurveySparrow](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow)
- [Qualtrics Market Research vs Totango](https://www.g2.com/compare/qualtrics-market-research-vs-totango)
- [Qualtrics Market Research vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research)
- [Qualtrics Market Research vs Custify](https://www.g2.com/compare/custify-vs-qualtrics-market-research)
- [Qualtrics Market Research vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research)
- [Qualtrics Market Research vs QuestionPro](https://www.g2.com/compare/qualtrics-market-research-vs-questionpro)

  ### 9. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
By Gainsight Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 1,746
Gainsight CS is a complete Customer Success Platform.


Reviewers say compared to Refiner, Gainsight Customer Success is:
- Slower to reach roi
- More expensive
Categories in common with Refiner: [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-refiner)
**Compare Gainsight Customer Success with other alternatives:**
- [Gainsight Customer Success vs AskNicely](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success)
- [Gainsight Customer Success vs SurveyMonkey](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey)
- [Gainsight Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success)
- [Gainsight Customer Success vs SurveySparrow](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow)
- [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango)
- [Gainsight Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience)
- [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success)
- [Gainsight Customer Success vs Qualtrics Market Research](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research)
- [Gainsight Customer Success vs QuestionPro](https://www.g2.com/compare/gainsight-customer-success-vs-questionpro)

  ### 10. [QuestionPro](https://www.g2.com/products/questionpro/reviews)
By QuestionPro
**Average Rating:** 4.5/5
**Total Reviews:** 1,143
QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.


Reviewers say compared to Refiner, QuestionPro is:
- Slower to reach roi
- More expensive
- Easier to set up
Categories in common with Refiner: [Survey](https://www.g2.com/categories/survey), [Experience Management](https://www.g2.com/categories/experience-management)

**Compare:** [Refiner vs QuestionPro](https://www.g2.com/compare/questionpro-vs-refiner)
**Compare QuestionPro with other alternatives:**
- [QuestionPro vs AskNicely](https://www.g2.com/compare/asknicely-vs-questionpro)
- [QuestionPro vs SurveyMonkey](https://www.g2.com/compare/questionpro-vs-surveymonkey)
- [QuestionPro vs ChurnZero](https://www.g2.com/compare/churnzero-vs-questionpro)
- [QuestionPro vs SurveySparrow](https://www.g2.com/compare/questionpro-vs-surveysparrow)
- [QuestionPro vs Totango](https://www.g2.com/compare/questionpro-vs-totango)
- [QuestionPro vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-questionpro)
- [QuestionPro vs Custify](https://www.g2.com/compare/custify-vs-questionpro)
- [QuestionPro vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-questionpro)
- [QuestionPro vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-questionpro)


---
## Refiner Alternatives FAQs

### What are the best alternatives to Refiner?

The best alternatives to Refiner are [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) (4.4/5 stars with 23,551 reviews), [ChurnZero](https://www.g2.com/products/churnzero/reviews) (4.7/5 stars with 1,595 reviews), [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) (4.4/5 stars with 2,063 reviews), and [AskNicely](https://www.g2.com/products/asknicely/reviews) (4.7/5 stars with 1,050 reviews). These alternatives offer strong usability, extensive integrations, and advanced features that complement or exceed Refiner's capabilities.



### What features do alternatives offer that Refiner does not?

Refiner lacks advanced survey logic options such as more sophisticated condition-based logic, bulk editing capabilities, incentivized email surveys, and more extensive dashboard customization. It also does not offer gamification, stakeholder management, or vertical-specific solutions natively.



### Which Survey tools do reviewers recommend instead of Refiner?

Reviewers recommend [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) for its ease of use, AI-powered survey creation, extensive templates, and strong reporting capabilities. [ChurnZero](https://www.g2.com/products/churnzero/reviews) is favored for its real-time customer health monitoring, automation, and excellent customer support. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) is praised for its conversational, chat-style surveys that boost engagement and completion rates. [AskNicely](https://www.g2.com/products/asknicely/reviews) is recommended for its focus on real-time NPS feedback, ease of use, and strong customer service. Each alternative is recognized for specific strengths that address Refiner’s feature gaps and usability aspects.



### How does Refiner compare to SurveyMonkey?

According to G2 data, [Refiner](https://www.g2.com/products/refiner/reviews) holds an average rating of 4.6/5 based on 25 reviews, while [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) has a 4.4/5 average rating from 23,551 reviews. Both products score equally on "Better at Meeting Requirements" with 9.0, but SurveyMonkey leads by 0.1 points in "More Usable" (9.2 vs 9.1) and by 0.4 points in "Easier to Set Up" (9.0 vs 8.6). Conversely, Refiner leads SurveyMonkey by 0.2 points in "Easier to Admin" (9.1 vs 8.9), by 0.4 points in "Better at Support" (9.0 vs 8.6), and by 0.2 points in "Easier to Do Business With" (9.0 vs 8.8). User sentiment highlights Refiner's strengths in ease of use (8 mentions), easy integrations (6 mentions), and quick setup (6 mentions), with customers praising its intuitive interface and time-saving features. However, some users note limitations in customization and survey complexity. SurveyMonkey, with over 345 mentions of ease of use and 156 mentions of ease of creation, is recognized for its intuitive interface, extensive templates, and robust analytics. Its AI-powered survey creation and integration with over 200 apps enhance workflow efficiency. Yet, users frequently cite pricing concerns (113 mentions), feature limitations in free plans, and restricted customization. Overall, Refiner excels in administration ease and support quality, while SurveyMonkey offers broader usability, faster setup, and richer analytics. The choice depends on whether users prioritize advanced support and administration (Refiner) or extensive features and ease of use at scale (SurveyMonkey).



### Why do users choose SurveyMonkey over Refiner?

Users choose [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) over Refiner primarily for its ease of use and faster setup, as reflected by its 9.0 Ease of Set Up score compared to Refiner's 8.6. SurveyMonkey's extensive library of ready-made templates, AI-assisted survey creation, and strong analytics capabilities make it appealing for users seeking quick, efficient survey deployment and comprehensive data insights. With 345 mentions praising its ease of use and 156 mentions highlighting ease of creation, SurveyMonkey is favored for enabling users without technical expertise to build and distribute surveys rapidly. Additionally, SurveyMonkey's wide range of integrations with over 200 apps, including Google Sheets, Slack, and Microsoft Teams, facilitates seamless incorporation into existing workflows, enhancing productivity. Its real-time dashboards and advanced logic branching further support dynamic and relevant survey experiences. Despite some users noting pricing concerns and feature restrictions in free plans, the platform's reliability, brand recognition, and comprehensive feature set justify the preference. In summary, users select SurveyMonkey for its user-friendly interface, rapid survey creation, robust analytics, and extensive integrations, which collectively support efficient feedback collection and actionable insights at scale, outweighing its higher cost and customization limitations.




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