# PayU Reviews **Vendor:** PayU **Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways) **Average Rating:** 3.1/5.0 **Total Reviews:** 25 ## About PayU PayU is a leading online payment service provider, operating in 50+ high-growth markets, dedicated to creating cutting-edge financial services tailored to the needs of over 300,000 merchants and millions of consumers. Focused on empowering people and businesses through financial services and creating a world without financial borders where everyone can prosper. The customizable payment processing platform enables merchants to have both global reach and local expertise through full payment methods coverage for any customer in the world. PayU guarantees the highest possible approval rates with the lowest fees while ensuring the highest level of compliance and security for your transactions – all via a single API connection. With PayU merchants can skyrocket their sales while ensuring a great payment processing experience. Local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa enable PayU to combine the expertise of high-growth companies with its own unique local knowledge and technology to ensure that online customers have access to the best financial services. For more information please visit https://corporate.payu.com/. ## PayU Pros & Cons **What users like:** - Users find PayU to have an **easy-to-use interface** and a straightforward setup for seamless payment processing. (2 reviews) - Users find PayU to be an **affordable payment solution** that is easy to implement and use regularly. (1 reviews) - Users value the **excellent customer support** from PayU, enhancing their experience in payment processing. (1 reviews) - Users appreciate the **easy-to-understand dashboard** of PayU, minimizing downtime and providing comprehensive reporting. (1 reviews) - Users appreciate the **ease of implementation** of PayU, finding it simple and efficient for accepting payments. (1 reviews) - Users value the **easy integrations** of PayU, simplifying payment acceptance and enhancing the overall user experience. (1 reviews) - Easy Payments (1 reviews) - Feedback Management (1 reviews) - Users appreciate the **payment ease** of PayU, enjoying seamless transactions without needing complex setups or dedicated websites. (1 reviews) - Users find **PayU's payment processing** efficient and easy to integrate, enhancing their overall payment experience. (1 reviews) **What users dislike:** - Users experience **lengthy delays** during onboarding with unclear communication and vague requests, wasting valuable time. (2 reviews) - Users find the **difficult setup** process of PayU to be slow, unclear, and frustratingly time-consuming. (2 reviews) - Users find the **onboarding process unclear and slow** , leading to confusion and wasted time during setup. (2 reviews) - Users report **poor customer support** with unclear communication and slow response times affecting the onboarding experience. (2 reviews) - Users face **inefficient management** during onboarding, leading to confusion, delays, and unhelpful communication throughout the process. (1 reviews) - Users are frustrated by limited **integration options** and report experiencing slow support from the PayU team. (1 reviews) ## PayU Reviews ### 1. Frustrating Experience with PayU's Setup and Support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about PayU?** Nothing stood out positively during my experience. **What do you dislike about PayU?** The onboarding process is unclear, slow, and poorly communicated. Even after complying with all requirements, including legal details, policy pages, and multiple different products, I kept receiving vague clarification requests. Eventually, the application was rejected under a Line of Business decision without a clear or actionable explanation. The overall experience wasted a significant amount of time and showed a lack of transparency and accountability. **What problems is PayU solving and how is that benefiting you?** In my case, PayU did not end up solving any problem because the onboarding was not completed. I evaluated PayU as a potential payment gateway for international transactions, but the unclear approval process and final rejection prevented any real benefit. ### 2. Effortless Payments and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sajal w. | Reginal Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about PayU?** It is a best platform to accept payments that too with good cost. It is easy to use and implement their customer support is also very good. however they have made a platform where you don't need customer support much. We use it frequently to accept the payment. **What do you dislike about PayU?** everything seems good, however they have a lengthy on boarding process and it takes some time **What problems is PayU solving and how is that benefiting you?** It helps us to take the payments from the customer and builds a trust on them with an authentic payment platform ### 3. PayU **Rating:** 4.0/5.0 stars **Reviewed by:** Piero L. | Language interpreter, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about PayU?** It is mostly it's security it gives you when do online shopping. I use it for vendors like Adidas and I feel that my information its safe. **What do you dislike about PayU?** Not all vendors in my country use it. I have read they say it's because of it's high fees. There is also a deficient customer support response. My brother in law noticed he had additional charges and had to wait too long to get a solution. **What problems is PayU solving and how is that benefiting you?** When you see a company using PayU it tells gives you confidence that your billing information its safe. The processing it much faster than others. I had to process a reimbursement once and once confirmed it was almost instant, took only a couple minutes. ### 4. Best payment gateway in india **Rating:** 5.0/5.0 stars **Reviewed by:** Anirudh S. | Director Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about PayU?** Very less downtime, easy to understand dashboard, all cards, netbanking, wallets accepted. Get all the reports. **What do you dislike about PayU?** Less integration available, and a bit slow support form the team. **What problems is PayU solving and how is that benefiting you?** Receiving day to day payments for my business. ### 5. I couldn't be more satisfied with the service. **Rating:** 4.5/5.0 stars **Reviewed by:** rajiv r. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about PayU?** The no-code solutions provided by PayU are a game-changer. I can accept payments without needing a dedicated website or app, which is perfect for my evolving business needs. Moreover, the array of additional products adds immense value. PayU Connect simplifies bill payments, while the Recommendation Engine personalizes checkout experiences with AI, enhancing customer satisfaction. The QR code feature digitizes payments effortlessly, and the POS system facilitates both in-store and door-step payments, making transactions smoother and faster. The accounting automation feature has been incredibly beneficial, organizing and auto-reconciling payments to keep my business accounting in check. For businesses looking to expand into the Indian market, the cross-border payment options are fantastic, offering local payment modes that cater to a broader customer base. The transaction fees are reasonable, with 2% for Visa, Mastercard, Net Banking, BNPL, and Wallets for domestic transactions, and 3% for Diners, American Express, EMI, and international transactions. The no setup fee and pay-as-you-use model make it even more attractive. In summary, PayU offers a comprehensive and user-friendly payment solution that has significantly enhanced my business operations. I highly recommend it to any business looking to streamline payments and boost growth. **What do you dislike about PayU?** I think processing fee must be reduces to 1.5% for bulk transactions **What problems is PayU solving and how is that benefiting you?** easy integration with wesite, easy to tally ### 6. Wrost service ever, unresponsive staff, unauthorized service charged **Rating:** 0.0/5.0 stars **Reviewed by:** Krishan K. | Ecommerce Officer, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about PayU?** Payment processing and technology is ok, easy integration. **What do you dislike about PayU?** Unresponsive staff, charged unauthorized vas service without permision, wrost customer care and account manager response. **What problems is PayU solving and how is that benefiting you?** Solve payment gateway purpose, but I am very dissappointed with customer service and company staff response. I did not recommend the payu. ### 7. Point of sale **Rating:** 3.0/5.0 stars **Reviewed by:** Erika R. | supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about PayU?** They accept many payment methods, credit card, debit card, transfer, American Express, digital wallet; it also provides security and protection for data and transactions, reducing the risk of fraud and ensuring the confidentiality of personal and financial information. it is easy to integrate with popular websites and e-commerce platforms. it has multilingual support, and provides real-time reporting and analysis. **What do you dislike about PayU?** This platform charges transaction fees, which can be costly for businesses that process large volumes of sales. In addition, there may be additional costs associated with certain payment methods, such as international credit cards. Customer service is not always efficient or quick in responding to your questions or concerns **What problems is PayU solving and how is that benefiting you?** Which should improve the transaction fees as it is high for a small business just starting out. ### 8. Ticket instead of Refund **Rating:** 0.0/5.0 stars **Reviewed by:** Mathai T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about PayU?** deception-it issues a new ticket every 4 days . It does not REFUND money NOR ensure delivery of purchased goods. **What do you dislike about PayU?** I made payment for BOAT mobile phone items. No delivery. No refund . Only TICKET issue **What problems is PayU solving and how is that benefiting you?** Pay U takes payment. Has Shady Merchants. Does not ensure delivery of goods ### 9. Great payment software for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Namrata A. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about PayU?** It is very simple and easy to use. The payouts are timely and quick. It integrates with many payment options. There are no upfront or setup costs. **What do you dislike about PayU?** I haven`t come across any issues with the software yet. So far, it is working great. **What problems is PayU solving and how is that benefiting you?** Payu helps us collect payments quickly and easily. We can also create custom links and send our customers. ### 10. Big time cheaters!! No contact point Feeling helpless :( **Rating:** 0.0/5.0 stars **Reviewed by:** Vishal C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2022 **What do you like best about PayU?** The lowest pricing is the trap only.Do get into it **What do you dislike about PayU?** This case is going on for 2 months and these fraudsters are not closing it even after answering all their questions and queries they had, they are coming up with the same question again and again even after replying with the answers. They don't have the intention to return the money. PLEASE DO NOT USE THEM AT ALL!!! Settlement Not received KG5152632479 TICKET NUMBER info@travelprovince.com TICKET RAISED BY 28 Jun' 22 EXPECTED END DATE IN PROGRESS STATUS **What problems is PayU solving and how is that benefiting you?** They are creating problems not solving ### 11. Seamless payment gateway **Rating:** 3.5/5.0 stars **Reviewed by:** Nitesh S. | DGM - Channels & Alliances, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about PayU?** Simple interface, security, integrations **What do you dislike about PayU?** Server slowdown in case of multiple windows **What problems is PayU solving and how is that benefiting you?** Payment gateway integration ### 12. PayU is one of the best and secure payment getway I used for **Rating:** 4.5/5.0 stars **Reviewed by:** Haradhan D. | WEB Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about PayU?** Multiple powerful and safe features are available in Payu. Like we can easily sell our gift card with PayU nothing extra coding require for that. Also, we can easily accept international payment using PayU which thing is super simple. It takes a smaller amount of commission on behalf of payment processing. processing charge is lower than other payments gateway which thing is more likely about Payu. PayU is really trusted partner for process debit and credit card transactions it's totally safe with PayU. Also, PayU provided us on-time payments payment settlement time was faster than others. **What do you dislike about PayU?** Overall PayU is a complete payment gateway solution for a web developer and also for those who want to accept payment online. We can easily integrate this gateway with any platform using API and secret keys. Also, a wide dashboard is provided as payment regarding sufficent information. Also, the refund process is super easy with it we can easily process a refund with one click when customers cancel any order. PayU is overall a very good system and it's complete my overall expectations. For all those reasons I cannot dislike anything about PayU. **Recommendations to others considering PayU:** PayU is one of the best and great payment gateway I have used for the previous 4 years it's never broken my expectations. that's why I feel It's best and also their support team really help us if we feel any issue regarding any payments or another technical issue. They can help us too much till solve my all those problems. For a new guy if anybody starts won startups and wants to accept payment using their own website PayU money is best for them. **What problems is PayU solving and how is that benefiting you?** Accept online payments with different payments option PayU make easy with their payment gateway. Also, It helps us to automate payment processing and also automate the settlement process. With minimum documentation, we can start our online payment system with Payu. For our services website, we can accept national and also international payments with PayU. It's a super cool system for accept payment online. ### 13. Secure online payment gateway **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2022 **What do you like best about PayU?** It provides a quick and easy solution for online payments for banks, while also being secure with an authentication step. It is also quite efficient and has very little downtime. **What do you dislike about PayU?** Until now, it was quite efficient, but the new version has some issues where the error page has been popping up a bit more, and it's becoming an increasing issue as the volume of transactions goes up. **Recommendations to others considering PayU:** It's quite good and worth a try as a partner; it has provided a good user experience in the long run. **What problems is PayU solving and how is that benefiting you?** We use it as a payment gateway for online banking transactions, and it is one of the key partners that truly provides quality service in real-time with safety. ### 14. Reliable & Secure Payment Gateway **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Kumar S. | L, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about PayU?** Most of the payment options supported here like debit/credit card, upi, net banking. We can integrate it to our website for easy online payment of our customers. Its easy to use and understand as well. **What do you dislike about PayU?** Payment failure and refund are major issues where payment got deducted from the customer but not received to the Marchant. Rest everything is fine. **Recommendations to others considering PayU:** Yes recommended **What problems is PayU solving and how is that benefiting you?** We integrated it in our Mohapatra Enterprises website for the smooth payment of our customers for their shipments in a single click. They can pay through international payment method as well. ### 15. Pathetic experience **Rating:** 2.0/5.0 stars **Reviewed by:** Barani D. | Process Trainer, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about PayU?** The commission fee seemed less, like 2.5 percent. **What do you dislike about PayU?** I waited like 6 months for them to review my account for activation. The process was confusing and the wait time was like a lot. **What problems is PayU solving and how is that benefiting you?** Payment links, payment pages, and payment processing ### 16. Nice payment app for merchants like me **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about PayU?** The UI is very user friendly compared to other payment apps **What do you dislike about PayU?** Still exploring so none as of now.so far so good. **Recommendations to others considering PayU:** I think it's a very simple app to use. Bad I have not seen any glitches up till now. Defntly try once **What problems is PayU solving and how is that benefiting you?** I am a business so have a lot of payment to make. For each payment I do not rely on cash or bank - payU makes it easier to make payment ### 17. Fast payment options and revert after failure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about PayU?** Liked the way payu provide user interface f=to select card and other payments. **What do you dislike about PayU?** Many times faced issues after adding credit cards and otp takes time while payment. **What problems is PayU solving and how is that benefiting you?** Business payments made easy for me. My customers are from mostly small areas where they do not have much payment options from bank. They can pay through payu link easily. ### 18. Good Payment Gateway but with a very high learning curve **Rating:** 3.0/5.0 stars **Reviewed by:** Inderdeep S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about PayU?** Variety of payment methods supported and good customer service. **What do you dislike about PayU?** Getting started is very difficult. API documentation not very good **Recommendations to others considering PayU:** Not recommended for startups **What problems is PayU solving and how is that benefiting you?** Collecting payments from customers ### 19. A roadmap of scam **Rating:** 0.0/5.0 stars **Reviewed by:** Nataraj Singh S. | Sr. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about PayU?** Nothing there to like, I only dislike it the most... **What do you dislike about PayU?** PayU Payment Gateway or PayU PG accept money after transaction failed and they don't give it back. I tried to pay 364 rupees to the department of post for purchasing philatelic items on 15th September 2020. But the transaction was failed and now it is 7th October 2020 and the money not reversed. Where did my money go if the transaction was not completed. It's PayU who is holding our money and making wealth. The Government should black list them from doing business in India. It was only 364 rupees, but think how many people are purchasing from the epostoffice.gov.in and how many of those transactions not completed and then how much money they are holding illegally. It's going to be a super scam. **What problems is PayU solving and how is that benefiting you?** In future course of time I will never make any transaction through PayU Payment Gateway... ### 20. Financial Innovation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PayU?** This platform is very practical and easy to use. Its interface is simple and anyone can have access to it. **What do you dislike about PayU?** A few weeks ago I stopped working my account, I'm waiting for the problem to be solved from the support because I can not do it by my own means. **Recommendations to others considering PayU:** This platform is recommended to manage virtual money, it is a good tool and its commissions are low so we will not lose money. **What problems is PayU solving and how is that benefiting you?** I have received and sent payments through this platform, it is great to maintain virtual business and although very few people know it little by little has been growing this community. ### 21. Easy Payment integration for your Online Store **Rating:** 5.0/5.0 stars **Reviewed by:** Chike I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about PayU?** PayU can be easily integrated to most Online e-commerce software, all you need is secure a merchant account and your security key, add that to your online shop and you are ready to accept payments. **What do you dislike about PayU?** When you use PayU to accept payments, your payments are only released once a week which can easily become a cash flow problem, most businesses don't like such and would prefer their payments released at least next day **Recommendations to others considering PayU:** If you are looking for a payment gateway that works with most e-commerce software then Payu is the way to go, you can easily integrate more than one platform with the PayU gateway. **What problems is PayU solving and how is that benefiting you?** We can now accept payments from credit card users, debit card users, EFT, and other local payment companies. PayU provides that seamless integration without you doing the hard work. ### 22. cant transfer your money to the account you wish. and it is 3% costs per received payment. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about PayU?** I guess the one good thing is that it works. but of course expensive and impossible to get service. simple questions dont get an answer within 3 days. so if you are in a hurry for simple questions , forget it. **What do you dislike about PayU?** cant transfer your money to the account you wish. and it is 3% costs per received payment. expensive and impossible to get service. simple questions dont get an answer within 3 days. so if you are in a hurry for simple questions , forget it. **Recommendations to others considering PayU:** dont do it, it is hard to get your money from payu to any account of your wish. Customer service does not answer questions before 3 days, even simple questions. **What problems is PayU solving and how is that benefiting you?** I can have online payments now, but I am waiting already for a 1,5 week to get my bankaccount verified and I have customers every day but payu makes it impossible for me to transfer my money to any bank account , let alone my own bank account ### 23. Best payments solution **Rating:** 3.5/5.0 stars **Reviewed by:** Abhisek K. | Key User, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2018 **What do you like best about PayU?** This is one of the best payment gateway in my openion. It has a lot of payments option including all types of virtual wallet and upi payments option and accepted by many trusted seller **What do you dislike about PayU?** It charges 2% of transaction charge for settlement of amount and its settlement also take 2-3 working days. This is the most disappointing factor for most sellers **What problems is PayU solving and how is that benefiting you?** I am solving all my payment needs for my business using this. Sometimes i send payment link to my costomers and they can pay me with any type of payment option they have as payu provide all the payments option and this is helping me everyday with its integration. ### 24. Favorable but controversial **Rating:** 3.0/5.0 stars **Reviewed by:** Tom S. | Owner, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2016 **What do you like best about PayU?** Admittance is quite easy and payment system is simple too. No hidden charges imposed. No transaction cost for payment though bank account. Local payments can be received by single integration. It also supports IVR payment system which is unique. **What do you dislike about PayU?** PayU has many fraud issues. There are also few complains about their refund system. It keeps changing their business model actually they don’t really have concrete stability. The site is basically Indian origin so Indian Local markets get facilitated. Not a ideal payment system for global market. **Recommendations to others considering PayU:** One should consider twice using this payment gateway. There are many scam report. Yet it is easy going for Indian local integrates. **What problems is PayU solving and how is that benefiting you?** Though I still have my account in payU but I stopped using it because of its frequent complaining issues regarding fraud and complexity it shows up to the users. I have a mixed opinion regarding this payment gateway system. ### 25. PayU - digitalized payments **Rating:** 3.0/5.0 stars **Reviewed by:** Ayush J. | Freelance Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about PayU?** It is easy to access and payments could be done quickly in simple steps. No charges for money transaction to bank account. **What do you dislike about PayU?** Sometimes PayU wallet doesn't reflect the amount it must show. Less sellers are associated with it. Crashes and lags sometimes while making payments. **Recommendations to others considering PayU:** I have mixed opinions about it so I recommend that one should consider some other options before thinking for PayU. **What problems is PayU solving and how is that benefiting you?** It helped me in making few general payments but not satisfactory service. ## PayU Discussions - [Payouts](https://www.g2.com/discussions/12162-payouts) - 2 comments, 1 upvote - [What is PayU used for?](https://www.g2.com/discussions/what-is-payu-used-for) - 1 comment - [View PayU pricing details and edition comparison](https://www.g2.com/products/payu/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A11%3A03+-0500&secure%5Bsession_id%5D=2e090259-e9b4-40b2-ba26-ac6434128da0&secure%5Btoken%5D=12141cda56925f2471d8dfa5124ccc39c58a6991977bbc05289c7c8fd89a4319&format=llm_user) ## PayU Integrations - [Graphy](https://www.g2.com/products/graphy/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## PayU Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Online payment portal **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Payment Options** - Multi-Currency - Online payment portal **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Security** - POS Verification **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top PayU Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,670 reviews) - [Paytm Business](https://www.g2.com/products/paytm-business/reviews) - 4.5/5.0 (273 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews)