Top 10 QueueMetrics Alternatives & Competitors

(3)2.8 out of 5

The Call Center Infrastructure (CCI) Software solutions below are the most common alternatives that users and reviewers compare with QueueMetrics. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking powerful, top rated software solutions with mobile access, queue management, and call back. Other important factors to consider when researching alternatives to QueueMetrics include reliability and ease of use. The best overall QueueMetrics alternative is Talkdesk. Other similar apps like QueueMetrics are Automation Anywhere, Nextiva, JustCall, and Close. QueueMetrics alternatives can be found in Call Center Infrastructure (CCI) Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to QueueMetrics

Talkdesk
Automation Anywhere
Nextiva
JustCall
Close
NiCE CXone Mpower
CloudTalk
LiveAgent

Top 10 Alternatives to QueueMetrics Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how QueueMetrics stacks up to the competition, check reviews from current & previous users in industries like Consumer Goods, Consumer Services, and Telecommunications, and find the best product for your business.

Talkdesk

By Talkdesk

4.4/5

(2,500)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

Automation Anywhere

By Automation Anywhere

4.5/5

(5,546)

Product Description

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

Nextiva

By Nextiva

4.5/5

(3,438)

Product Description

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

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By Close

4.7/5

(1,952)

Product Description

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

CloudTalk

By CloudTalk

4.4/5

(1,624)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

LiveAgent

By QualityUnit

4.5/5

(1,536)

Product Description

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)

Aircall

By Aircall

4.4/5

(1,475)

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Categories in common with QueueMetrics:

Call Center Infrastructure (CCI)