Back in the 1990's Photoshop did not require to add any endings on file names, for example.jpg, tif, . Consequently I created 1000's of picture and graphic files which I used up to today.
The BIG trouble is that when you created a catalogue, say, in 1997 and continued to upgrade this catalogue using much of the same graphics and pictures files you ran into a big trouble after Quark began to require a file name ending.
For a couple of years this was mitigated by if you placed the Quark file INSIDE the folder which all your graphics and pictures it would create an OUTPUT file using the existing graphics without file name ending.
This now has stopped. I now have to add a file name ending on each of graphics files of which I have over 5000. In order to do so I have to open EACH file in photoshop to first find out what the file type is, close the file and then add this suffix to the file name.
I needed to do that with my last catalogue and it took me 2 days of work. I still have 4 catalogues left with about 600 pages and thousands of graphic files which needs updating.
Back about 6 years ago I had so much trouble opening existing Quark files after I got updated versions it created havoc for me. Some of which was fixed by your tech support but all this is needless time waste.
Tech support used to be an arrogant corporate affair. You were treated like a criminal trying to rob the Quark company in Switzerland. You needed so much phone numbers, e-mail, passwords etc. it was extremely customer unfriendly.
It has gone better now as I did sign for tech support. But last time when I had a problem Quark support was not able to log into my desktop at all. That took me the better of 2 days to get a simple issue resolved being on the phone for hours.
I have to interact with web-designers and translators (in Canada we publish everything in English and French). Because Quark had lost it's customer base nearly ALL of our contractors I work with have given up on Quark long time ago and now use In-Design. Consequently they use old and previous Quark versions so I have to downsave sometimes to 3 or 4 versions back.
The only reason I have not switched to In-Design is that I am too lazy and too afraid about problem during this process.
If it wasn't for Connie Fennell at your support I would have switched to In-Design long time ago. Kudoos to her !
Then there is this little problem of H&J's which after more than 30 years is still a miracle to me. Over the years tried several times to get help but I think this question is too stupid that your support always refers me back to the instructions which does not make any sense to me. Review collected by and hosted on G2.com.