2026 Best Software Awards are here!See the list
Compare Freshdesk and ProProfs Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$ 0
Freshdesk
Star Rating
(3,689)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansProProfs Help Desk
Star Rating
(18)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$ 0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its intuitive UI and UX. Users appreciate how easy it is to navigate and utilize features like the child ticket option, which streamlines the escalation process by automatically duplicating information from parent tickets.
- Users say that ProProfs Help Desk stands out for its exceptional customer support. Reviewers highlight the ability to call their support team directly for assistance, which fosters meaningful interactions compared to other help desk solutions that rely heavily on self-service.
- According to verified reviews, Freshdesk has a significant advantage in overall satisfaction, reflected in its higher G2 Score. Users note that it has been easy to scale as their ticket volume grows, especially with integrations like Genesys Cloud and Microsoft Teams enhancing day-to-day operations.
- Reviewers mention that ProProfs Help Desk offers a robust set of features, including chatbots, ticket prioritization, and automated ticket assignment. These capabilities make it a strong contender for teams looking for comprehensive functionality in their help desk software.
- Users highlight that Freshdesk's ease of setup and administration is a significant advantage, with many finding the onboarding process straightforward. This is particularly beneficial for small businesses that need to implement solutions quickly without extensive training.
- G2 reviewers note that while ProProfs Help Desk has a higher star rating, it has far fewer reviews, which may limit the reliability of its feedback. In contrast, Freshdesk's extensive user base and recent reviews provide a more comprehensive view of its performance and user satisfaction.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ProProfs Help Desk
Free
$ 0
Best for startups looking to get started with online help desk.
- 1 User
- 1 Inbox
- 100 Tickets/Month
Free Trial
Freshdesk
Free Trial is available
ProProfs Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,235
9.1
9
Ease of Use
8.9
3,257
9.6
9
Ease of Setup
8.6
2,317
Not enough data
Ease of Admin
8.7
2,179
Not enough data
Quality of Support
8.7
3,132
9.1
9
Has the product been a good partner in doing business?
8.8
2,102
Not enough data
Product Direction (% positive)
8.8
3,207
10.0
6
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2166
|
Verified
Not enough data
8.5
2052
|
Verified
Not enough data
8.3
1809
|
Verified
Not enough data
8.5
2093
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1379
|
Verified
Not enough data
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
Not enough data
8.9
2086
|
Verified
Not enough data
8.4
1321
|
Verified
Not enough data
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Feature Not Available
Platform
8.0
1162
|
Verified
Not enough data
8.1
1664
|
Verified
Not enough data
8.6
1550
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1965
|
Verified
Not enough data
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Not enough data
Self-Service Platform
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ProProfs Help Desk are categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Complaint Management, Customer Communications Management, and Social Customer Service
ProProfs Help Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Information Technology and Services
25.0%
Computer Software
25.0%
Marketing and Advertising
18.8%
Management Consulting
6.3%
Furniture
6.3%
Other
18.8%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ProProfs Help Desk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
