Link copied to clipboard # Freshdesk vs ProProfs Help Desk Comparison - What are their main differences? Share [ Export ](/compare/freshdesk/proprofs-help-desk/export.csv) FreshdeskProProfs Help Desk[+ Add Product](#) Pricing **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Growth) **ProProfs Help Desk** Free Trial **Free** 1 Agent With One-Time Purchase · Free Plan **Pricing Insights** from reviews Time to Implement **Freshdesk** 1 month Based on 938 responses **ProProfs Help Desk** Not enough reviews yet Return on Investment **Freshdesk** 11 months Based on 675 responses **ProProfs Help Desk** Not enough reviews yet Perceived Cost **Freshdesk** $$$$$ **ProProfs Help Desk** Not enough reviews yet Average Discount **Freshdesk** 10% **ProProfs Help Desk** Not enough reviews yet ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") ![ProProfs Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4c7c8dd64dfbc5e45f703c130e7a8aa9/proprofs-help-desk.png "ProProfs Help Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshdesk** [ Ease of Use (352) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews)[ Features (237) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews)[ Missing Features (115) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews)[ Ticketing Issues (93) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742909&qs=pros-and-cons#reviews) **ProProfs Help Desk** Not enough data Integrations **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) **ProProfs Help Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ View all ](https://www.g2.com/products/proprofs-help-desk/integrations) Screenshots **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **ProProfs Help Desk** ![ProProfs Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/97506/Landing-Page.jpg) **Ratings** from reviews Meets Requirements **Freshdesk** 8.6 8.63,375 **ProProfs Help Desk** 9.2 9.210 Ease of Use **Freshdesk** 8.9 8.93,399 **ProProfs Help Desk** 9.7 9.710 Ease of Setup **Freshdesk** 8.6 8.62,453 **ProProfs Help Desk** 9.7 9.75 Ease of Admin **Freshdesk** 8.7 8.72,259 **ProProfs Help Desk** 9.3 9.35 Quality of Support **Freshdesk** 8.7 8.73,270 **ProProfs Help Desk** 9.2 9.210 Has the product been a good partner in doing business? **Freshdesk** 8.7 8.72,182 **ProProfs Help Desk** 9.0 9.05 Product Direction (% positive) **Freshdesk** 8.8 8.83,327 **ProProfs Help Desk** 10.0 10.07 **Features** ratings from reviews Help Desk 8.6 2,691 9.1 8 AI Customer Support Agents 8.8 36 Not enough data Customer Communications Management 8.0 408 Not enough data Conversational Support 8.1 502 Not enough data Customer Self-Service 8.2 1,125 Not enough data Digital Customer Service Platforms 7.7 92 Not enough data Live Chat 8.4 1,892 Not enough data Social Customer Service 8.7 533 Not enough data Shared Inbox 8.4 271 Not enough data Complaint Management 8.4 293 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.0% Enterprise(\> 1000 emp.) 11.5% Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.0% Enterprise(\> 1000 emp.) 11.5% Small-Business(50 or fewer emp.) 82.4% Mid-Market(51-1000 emp.) 17.6% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 82.4% Mid-Market(51-1000 emp.) 17.6% Enterprise(\> 1000 emp.) 0% **Reviewers' Industry** [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.9% Computer Software 12.7% Financial Services 4.2% Internet 4.0% Education Management 3.7% Other 58.6% [![ProProfs Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4c7c8dd64dfbc5e45f703c130e7a8aa9/proprofs-help-desk.png "ProProfs Help Desk")](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk Computer Software 29.4% Information Technology and Services 23.5% Marketing and Advertising 17.6% Management Consulting 5.9% Furniture 5.9% Other 17.6% Alternatives **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **ProProfs Help Desk Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews)