Compare Freshdesk and ProProfs Help Desk 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$ 0
Freshdesk
Star Rating
(3,721)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansProProfs Help Desk
Star Rating
(18)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$ 0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to tailor workflows to their specific needs.
- Users say that ProProfs Help Desk stands out for its exceptional customer support, with many highlighting the ability to call their support team for immediate assistance. This level of accessibility is often seen as a major advantage over competitors that rely more on self-service options.
- Reviewers mention that Freshdesk's user-friendly interface and easy navigation make it a breeze for new hires to get up to speed quickly. Many users note that agents typically don’t require extensive training to start handling tickets effectively, which can streamline onboarding processes.
- According to verified reviews, ProProfs Help Desk offers a robust set of features, including chatbots, ticket prioritization, and automated ticket assignment. Users find these features enhance their operational efficiency and improve collaboration across teams, especially when integrated with CRM tools like Salesforce.
- G2 reviewers highlight that while Freshdesk has a higher overall satisfaction score, ProProfs Help Desk boasts a slightly better rating for ease of use. Users appreciate the intuitive design of ProProfs, which allows for a smoother daily support experience, particularly when managing multiple customer queries.
- Users report that Freshdesk's automation capabilities, such as SLA management and a comprehensive knowledge base, significantly reduce stress during busy support periods. This functionality is often praised for helping teams maintain high service levels even when handling a large volume of inquiries.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ProProfs Help Desk
Free
$ 0
Best for startups looking to get started with online help desk.
- 1 User
- 1 Inbox
- 100 Tickets/Month
Free Trial
Freshdesk
Free Trial is available
ProProfs Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,261
9.1
9
Ease of Use
8.9
3,283
9.6
9
Ease of Setup
8.6
2,340
Not enough data
Ease of Admin
8.7
2,198
Not enough data
Quality of Support
8.7
3,158
9.1
9
Has the product been a good partner in doing business?
8.8
2,121
Not enough data
Product Direction (% positive)
8.8
3,232
10.0
6
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
Not enough data
8.8
2256
|
Verified
Not enough data
8.5
2180
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1806
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2017
|
Verified
Not enough data
8.3
1371
|
Verified
Not enough data
Generative AI
7.3
327
Not enough data
7.4
323
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
55
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2085
|
Verified
Not enough data
8.4
1311
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
933
|
Verified
Feature Not Available
Platform
8.1
1155
|
Verified
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
1547
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1874
|
Verified
Not enough data
8.3
1961
|
Verified
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
683
Not enough data
8.2
239
Not enough data
8.4
256
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.6
260
Not enough data
8.0
221
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ProProfs Help Desk are categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Complaint Management, Customer Communications Management, and Social Customer Service
ProProfs Help Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Information Technology and Services
25.0%
Computer Software
25.0%
Marketing and Advertising
18.8%
Management Consulting
6.3%
Furniture
6.3%
Other
18.8%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
ProProfs Help Desk has no discussions with answers
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