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Playvox Customer AI Reviews & Product Details

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

Seller

Playvox

Discussions

Playvox Customer AI Community

Languages Supported

Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish, Chinese (Simplified)

Overview by

Kristin Wagner

Pricing

Pricing provided by Playvox Customer AI.

Business Plan

Starting at $6,000.00

Per Year

Enterprise

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Top-Rated Alternatives

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Playvox Customer AI Media

Playvox Customer AI Demo - Feedback Analytics

Automatically aggregate and analyze all your customer feedback in one place

Playvox Customer AI Demo - Automated Tagging

Automatically tag your feedback

Playvox Customer AI Demo - Custom Topic Taxonomy

Build a custom topic taxonomy that fits the mental model of your organization

Playvox Customer AI Demo - AI-based Topic Suggestions

Discover new topics and issues as they are mentioned by your users

Playvox Customer AI Demo - Sentiment Analysis

Gauge the sentiment of each piece of feedback

Playvox Customer AI Reviews (79)

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Moustafa A.

Chat support

Enterprise (> 1000 emp.)

11/21/2024

"The benefits of playvox"

5/5

What do you like best about Playvox Customer AI?

The best thing in this app it's make the quality easier in trackble the issues to make right service is the best Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

Not clearly little of time but it's really helpful Review collected by and hosted on G2.com.

Ankur J.

Mid-Market (51-1000 emp.)

5/27/2023

"Revolutionary AI transforms customer service experience."

5/5

What do you like best about Playvox Customer AI?

For my customer care staff, Playvox Customer AI has completely changed the game. Through the analysis of customer interactions, its potent AI algorithms give us useful insights and raise the quality of our support services as a whole. The instantaneous personal support that the AI-powered chatbots provide to customers is a revelation. I can easily track my team's productivity and workflow thanks to the user-friendly UI. Because of the extensive reporting options, I can easily make judgements based on facts. Our customer service processes have been completely changed by Playvox Customer AI, which has improved efficiency and consequently increased customer happiness. It is an essential tool for any company that is dedicated to providing outstanding customer service. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

Playvox Customer AI's user interface design is lacking. The platform's interface can be challenging to use, and some functionalities are difficult to understand. The reporting system's limited utility is due to the lack of customization possibilities. Although the AI algorithms are amazing, there is room for improvement in the overall user experience for a more streamlined and effective operation. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

Playvox Customer AI solves the problems of inefficient customer support and limited insights. It enhances our team's performance by analyzing interactions and providing valuable insights. The AI-powered chatbots offer personalized assistance, boosting customer satisfaction. It streamlines operations and empowers data-driven decision-making, ultimately benefiting our overall customer service effectiveness. Review collected by and hosted on G2.com.

Pamela S.

Mid-Market (51-1000 emp.)

5/1/2023

"Playvox has the best features in the market."

5/5

What do you like best about Playvox Customer AI?

What I enjoy the most about Playvox customer AI is that tools can provide real-time insights regarding quality management. Also, it offers personalized recommendations, improving our customer experience and increasing our customer service quality. I love how the features are so organized and easy to find. Very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

I would say that sometimes there is sort of a glitch in the platform and is unable to visualize the percentage of the task that has been completed. Sometimes we agents struggle to find tools to acknowledge communications. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

It helps our contact center collect and analyze feedback to improve overall customer experience and agent performance. This helps us identify the areas where we as agents need to improve so we can keep offering the best customer service possible. Overall, Playvox's enterprise feedback management system helps us improve our performance and enhance customer experience, leading to increase customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Ritik A.

Junior Software Developer

Mid-Market (51-1000 emp.)

11/8/2023

"A Great Sentiment analysis tool"

5/5

What do you like best about Playvox Customer AI?

It isoneof the best available sentiment and text analytics tool available in market. Easy integration with other softwares Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

No downsides of PVC AI as of now, although sometimes it lags but thats ok Review collected by and hosted on G2.com.

Isaias P.

Enterprise (> 1000 emp.)

5/3/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very great experience overall"

5/5

What do you like best about Playvox Customer AI?

I am extremely impressed with the technology behind Playvox. Since implementing this solution in our customer service center, we have noticed a significant improvement in the efficiency and accuracy of our operations. Playvlox's focus on artificial intelligence and natural language processing has allowed us to automate many of our customer service processes. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

While I appreciate the benefit of Playvox Customer AI, I have found that the technology can sometimes be too reliant on automation, leading to a lack of human interaction and empathy in customer service interactions. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

One of the key problems that Plavox Customer AI is helping to solve is the challenge of managing and optimizing customer service operations. Many companies struggle with the complexity of handling high volumes of customer inquiries and ensuring that hey are addressed promptly and effectively. This can lead to customer frustration, decreased satisfaction, and lost business. Review collected by and hosted on G2.com.

Gail Christian S.

Mid-Market (51-1000 emp.)

5/9/2023

"The exuberant application"

4.5/5

What do you like best about Playvox Customer AI?

This was one of the best applications I have ever used in my entire life and made all of my workloads as easy as possible and make my job easier than before, I'm way too grateful for the inventors of this app. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

There's no need for me to hate the app or any reasons of disliking it as it was one of the best apps that i was able to encounter and use in a daily basis as it is used for my job. Review collected by and hosted on G2.com.

Tushar K.

Consultant

Mid-Market (51-1000 emp.)

5/25/2023

"An innovative AI-powered customer service solution for bussiness"

4/5

What do you like best about Playvox Customer AI?

Some of the best features I like most are -

1. Efficiency: Playvox Customer AI automate and streamline various customer service procedures, lowering manual labor requirements and improving overall operational efficiency.

2. Data-driven Insights: Playvox Customer AI's AI capabilities examine customer interactions and data to produce insightful knowledge that can be used to improve service. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

There are some limitations I don't like about this software.

1. Technical limitations: The ability of AI systems to comprehend sophisticated or nuanced client inquiries or settings may be constrained.

2. Ethical Considerations: To prevent biases, privacy concerns, or discriminatory practices, AI systems, particularly those used in customer service, must abide by ethical standards. It is essential to guarantee justice and openness in AI algorithms and decision-making procedures. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

Playbox is solving very crucial problems in business.

1. Staff Optimisation: By automating repetitive operations, intelligently routing queries, and giving performance indicators, Playvox Customer AI assists businesses in optimizing their customer support staff.

2. Quality Control: Playvox client AI provides tools for monitoring and evaluating client interactions to guarantee consistent quality and adherence to service standards. Review collected by and hosted on G2.com.

Nitesh S.

Mid-Market (51-1000 emp.)

5/20/2023

"Playvox Customer AI: Revolutionizing Customer Reviews for Enhanced Experiences."

5/5

What do you like best about Playvox Customer AI?

Playvox Customer AI has truly revolutionized the way businesses handle customer reviews. Its advanced AI-powered platform combines efficiency, accuracy, and personalized insights, elevating the customer experience to new heights. With Playvox Customer AI, businesses can effortlessly analyze large volumes of customer reviews, extracting valuable trends and sentiments in real-time. The platform's intelligent algorithms provide actionable recommendations to enhance customer interactions and identify areas for improvement. Its user-friendly interface makes it easy to navigate, empowering businesses to make data-driven decisions. Playvox Customer AI's ability to automate and streamline the review process saves time and resources, enabling companies to focus on delivering exceptional customer service. Thanks to Playvox Customer AI, businesses can now optimize their operations, cultivate customer loyalty, and stay ahead in the competitive market. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

One drawback of Playvox Customer AI is that it may require a learning curve for users unfamiliar with AI-driven platforms. The initial setup and customization process can be time-consuming and complex. Additionally, occasional technical glitches or system errors may occur, requiring prompt attention from the support team. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

Playvox Customer AI effectively addresses several key problems in customer service management. It streamlines and automates the review process, saving time and resources. It provides real-time insights and trends from customer reviews, empowering businesses to make data-driven decisions. It also helps identify areas for improvement, enhancing overall customer experiences and satisfaction. Review collected by and hosted on G2.com.

Mohammad ramzan a.

Senior Technical Writer

Information Technology and Services

Small-Business (50 or fewer emp.)

5/17/2023

"Artificial Intelligence: Transforming Customer Service"

4.5/5

What do you like best about Playvox Customer AI?

Playvox is an AI-powered customer service platform that helps businesses improve customer assistance. Playvox's AI-powered products optimize workflows, automate tedious operations, and improve customer experience.

Playvox's AI technology can instantly assess and comprehend client interactions. Playvox's AI uses NLP and sentiment analysis to swiftly identify client complaints and prioritize them by urgency. This lets customer support agents prioritize and resolve high-priority issues quickly.

Playvox's AI algorithms also track customer support performance. Companies may track response time, resolution rate, and customer satisfaction with powerful analytics and reporting. This helps companies enhance their customer support operations by making data-driven decisions.

Playvox's AI automates repetitious chores. Playvox's AI automates email responses, chatbot dialogues, and ticket routing, freeing customer care professionals to handle more difficult issues. This boosts efficiency and reduces human mistake.

Playvox's AI-powered products help businesses improve customer assistance. Companies can enhance response times, workflows, and customer experiences by using AI technology. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

Limited customization: Playvox offers several AI-driven capabilities, however some users have remarked that personalization may be limited. Businesses may be unable to customize the platform.

Playvox's pricing may be high for small businesses or startups with restricted funds.

Playvox's AI-powered capabilities may need a learning curve for organizations and their staff. This could slow implementation or demand more training.

Reliance on AI: While AI can improve customer support operations, certain consumers may prefer human interaction. Customers may feel less connected to brands that extensively rely on AI-powered solutions. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

Inefficient workflows: Long customer wait times and low customer care agent productivity are common in many firms. Playvox's AI-powered technologies automate processes and prioritize urgent issues, helping customer support employees work quicker and better.

Inconsistent client experiences can lower consumer happiness and loyalty. Playvox's AI-powered solutions can standardize customer support interactions across channels, providing high-quality support.

Lack of data insights: Businesses may struggle to improve customer assistance without data insights. Playvox's AI-powered analytics and reporting tools may help firms measure key performance metrics, detect patterns, and make data-driven customer service optimization decisions.

Customer expectations are rising, therefore organizations must develop new ways to provide personalized, efficient, and effective service. Playvox's AI-powered technologies may help organizations fulfill these increased expectations by personalizing responses, automating processes, and improving support team efficiency. Review collected by and hosted on G2.com.

MANISH K.

Program Manager

Mid-Market (51-1000 emp.)

5/16/2023

"Playvox Customer AI: Revolutionizing Customer Service with Artificial Intelligence"

5/5

What do you like best about Playvox Customer AI?

The platform's user-friendly dashboard displays detailed analytics and reporting that are easy to understand. Whether you're tracking individual agent performance or monitoring overall service quality, the intuitive and comprehensive interface makes it simple to access the information you need. Review collected by and hosted on G2.com.

What do you dislike about Playvox Customer AI?

Playvox Customer AI is not without its areas for improvement. The platform may initially seem complex to some users, and the sheer amount of data and insights it provides can be overwhelming. Moreover, the AI, while highly accurate, is not infallible and may occasionally misinterpret nuances in customer interactions. More intuitive onboarding and ongoing support, as well as continuous refinement of the AI, would enhance the user experience. Review collected by and hosted on G2.com.

What problems is Playvox Customer AI solving and how is that benefiting you?

Playvox Customer AI addresses several challenges in customer service management. It efficiently analyzes customer interactions across multiple channels, providing valuable insights to improve service quality. It also identifies areas of improvement for customer service agents, offering targeted training and real-time feedback. For businesses, this can lead to improved customer satisfaction, better agent performance, and more efficient resource allocation. Review collected by and hosted on G2.com.