Playvox Customer AI Features

Process Management (4)

Feedback Aggregation: Aggregates feedback and transforms feedback into actionable insights. This feature was mentioned in 24 Playvox Customer AI reviews.
Trigger Alerts: Triggers creation of a new case after customer leaves feedback. This feature was mentioned in 22 Playvox Customer AI reviews.
Real-Time Analysis: Analyze collected feedback near or in real-time. This feature was mentioned in 25 Playvox Customer AI reviews.
Real-Time Action: Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 23 reviewers of Playvox Customer AI have provided feedback on this feature.

Tagging: Tag content to organize and assign to specific departments or categories This feature was mentioned in 41 Playvox Customer AI reviews.
Segmentation: Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 39 reviewers of Playvox Customer AI have provided feedback on this feature.
Custom Reports and Dashboards: Based on 38 Playvox Customer AI reviews. Allows users to easily build customized reports and dashboards.

Thematic Analysis: Identifies key phrases, themes, and patterns within a given text 38 reviewers of Playvox Customer AI have provided feedback on this feature.
Sentiment Analysis: As reported in 36 Playvox Customer AI reviews. Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring: Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 33 Playvox Customer AI reviews.

Online Reviews: Analyzes feedback from online reviews This feature was mentioned in 34 Playvox Customer AI reviews.
Surveys: Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 35 Playvox Customer AI reviews.
Social Media: As reported in 31 Playvox Customer AI reviews. Analyzes customer feedback from social media
Customer Service Channels: Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 38 reviewers of Playvox Customer AI have provided feedback on this feature.

Integration: Provides the ability to import data from a variety of sources and in multiple data formats. 16 reviewers of Playvox Customer AI have provided feedback on this feature.
Maintenance: Consistently maintains, updates, and tests data sources to ensure quality. This feature was mentioned in 16 Playvox Customer AI reviews.
No-Code: Based on 15 Playvox Customer AI reviews. Allows users to analyze data easily without the need to code.

Automation: Automates back-end technical manual processes. 16 reviewers of Playvox Customer AI have provided feedback on this feature.
Named entity recognition: Based on 15 Playvox Customer AI reviews. Identifies entities such as organization, person name, location, etc
Keyphrase Extraction: Extracts keyphrases to determine patterns and themes within text. This feature was mentioned in 16 Playvox Customer AI reviews.
Topic Analysis: Automatically identifies and organizes text based on topic or subject matter. 15 reviewers of Playvox Customer AI have provided feedback on this feature.
Sentiment Analysis: Utilizes sentiment analysis to capture user feedback. This feature was mentioned in 15 Playvox Customer AI reviews.
Language Identification: Identifies the language in which text was written in. 15 reviewers of Playvox Customer AI have provided feedback on this feature.
Syntax/Part of Speech Parsing: Based on 15 Playvox Customer AI reviews. Provides the ability to identify syntax and parts of speech.

Pre-Built Parameterization: Based on 14 Playvox Customer AI reviews. Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
Custom Extension: Allow user to add custom functions to Analysis capabilities This feature was mentioned in 16 Playvox Customer AI reviews.
Compositionality: User created models can be used as features/pre-built in other models 16 reviewers of Playvox Customer AI have provided feedback on this feature.

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.