I like having everything in one place, along with a great user interface. The automated information pulling for containers and TIRS is also really helpful. Review collected by and hosted on G2.com.

Glitches and the appointment system. It’s touch and go and there’s too much automation with the appointment that’s it creates a problem. The system changes things which is creating delays and dead runs. Also we have frequent issues which we just contact support for including not being able to search customers in billing etc Review collected by and hosted on G2.com.

It’s intuitive and has a much more modern look and feel than other TMS I’ve used in the past. I also appreciate that the team is constantly working on new features and improvements, which makes the product feel like it keeps getting better over time. Review collected by and hosted on G2.com.

Although we usually receive a quick response or acknowledgement when we email support about an issue, it can still take quite a while before we get a real answer or an actual fix. Our CP tracking has been down for months, and when we follow up, we’re only told they’re working on it, without any additional details or explanation. Review collected by and hosted on G2.com.

The information I need is easily accessible and very user-friendly. I can access it from anywhere as long as I have an internet connection and a web browser. Review collected by and hosted on G2.com.

It would be nice to have a small notes box on the front page so that when CSRs or managers need to convey a message to dispatch, it’s easy to find and quickly accessible. Review collected by and hosted on G2.com.

Well designed software for the customer service, dispatcher, and accounting. Customization of data that works with whatever you need. The auto port information update is cutting down a lot of time and labor for the dispatcher. One dispatcher can handle many containers that old dispatching method. I could say that this is software that will cut down time and labor in all departments. Ever since we used, we have been nothing but satisfied with their online supports. Online chat tech on hand any time during operation. Love their quick response!!! The utmost must-have software for trucking business. Review collected by and hosted on G2.com.

A bit pricy for the higher upgrade for the many tools, including AI. Review collected by and hosted on G2.com.

I like how PortPro links to the port system and provides all the necessary updates to avoid demurrages and any other important fees associated with picking up the container on time. This helps us look good in front of clients and work more efficiently. I'm also thankful for Joseph Greenwell, the representative handling my account, as he has been available to jump on calls or have short meetings any time we've faced a technical issue. His support makes it easy for us to reach out when we really need help. Review collected by and hosted on G2.com.

The training schedule was very limited, only 2 times per week, and the training sessions were very short. We didn't get deep training on what the system does. There are still features we are not using because either they don't work or we haven't learned how to use them. The initial onboarding experience was complicated due to scheduling based on a very limited availability of the representative, making it hard to solve technical issues quickly to avoid operational disruptions. Review collected by and hosted on G2.com.

I appreciate how affordable it is, and I also like that the platform is user-friendly and continues to be updated consistently. Review collected by and hosted on G2.com.

There are still a few features missing, but it’s hard to be upset when you look at how much it has progressed over the last 5–6 years. Review collected by and hosted on G2.com.

I love how PortPro makes everything efficient and effortless. It's great to have everything I need as a dispatcher under one program. The appointment scheduling tool is my favorite feature; it gives me more time with my family on the weekends as I no longer spend hours scheduling appointments on Sundays for Mondays. Additionally, PortPro made things much easier than my past experiences with other TMS software. The initial setup was simple, thanks to Victor's amazing job setting us up for success. Review collected by and hosted on G2.com.

We have partner carriers that we input their information into PortPro for billing purposes, having to close out each leg manually drags. If PortPro could implement a function where this can be done all in one shot it would make their system that much better. Review collected by and hosted on G2.com.

I like the UI and the constant changes they are making to get the product in better shape. i also like the integrations with softwares like samsara and Quickbooks. the learning curve is also not steep and you can learn to use it pretty easily. Review collected by and hosted on G2.com.

At times, certain features do not function as expected, and the resolution time for support tickets could be improved. they should also improve and update their api integration functionalities to update multiple bills at a time. make mass changes in expenses that are added to loads etc Review collected by and hosted on G2.com.

I like PortPro because the visibility it offers is great, allowing us to plan weeks in advance. The reports are easy to use and really help us plan accordingly, both for ourselves and for customers. The customer support is excellent, quickly answering any issues or questions we have when learning the new system. The web-based nature and tracking ability were key reasons for switching to PortPro from Profit Tools. The initial setup was really smooth, as we went live just 4 weeks after our first meeting. Review collected by and hosted on G2.com.

The road moves are a bit of a challenge. Would like to see trailers added as an option on the support moves and the ability to turn on location tracking for those as well. Review collected by and hosted on G2.com.

It’s simple and straightforward to use, and I found it easy to learn. Review collected by and hosted on G2.com.

They changed some features in an update, which made the process a bit less efficient, but I haven’t had any major problems overall. Review collected by and hosted on G2.com.