PheedLoop Reviews & Product Details

I liked that it was affordable, included the website function as well as the virtual event platform Review collected by and hosted on G2.com.

Training - needs some improvement to deal with items for those who are not programmers or frequent users of video training. Review collected by and hosted on G2.com.

Our favorite was the ease of navigation. Review collected by and hosted on G2.com.

Nothing. There is nothing I didn't like. Review collected by and hosted on G2.com.

For event managers and producers, PheedLoop does an excellent job streamlining its integrated tools. If I made an edit, update, or correction in one place, for example, the platform intuitively applied such changes across every applicable component of my event. This applies to graphic design elements, registration tools, and more. Such streamlining helped maximize time and increase overall efficiency. Review collected by and hosted on G2.com.

I think PheedLoop can improve its onboarding processes for all new clients. Regardless of expertise or level of comfort, the onboarding experience is rather "hands-off." While your account manager provides clear instructions and resources for getting started, there is no dedicated opportunity to receive live, one-on-one event consultation. When I eventually inquired about such consultation on my own, I learned it exists, but at an additional cost. If, for example, customer contracts included two hours of direct support during the initial set up, account managers could better understand the specific needs/business rules per each client, and in turn, new customers would benefit from a sharper understanding of the tools available to them. Such a targeted approach could likely yield a more robust and optimal event experience. Review collected by and hosted on G2.com.

PheedLoop was very flexible when it came to options and their level of support was incredible. We had a dedicated support person ready to answer our questions at all times, and he was super easy to contact. They also had Tuesday and Thursday live Q&As which helped a ton. I would simply attend and drop all the questions I needed answers for, and they provided them right away. They provided several workarounds for what we wanted. Each aspect of the virtual platform offered spaces for different types of content and material, as well as many opportunities to keep everyone engaged. Review collected by and hosted on G2.com.

I didn't like that the pre-recorded tutorials they showed you were at least 20minutes to 45 minutes each. I didn't like that the homepage was limited to what you could display. For example, the left column - I didn't necessarily want a social media projector. I would have liked to have another column for more content to display. Otherwise, if you removed the social media column, it would just be a wider version of the single column on the left. I like the 2 columns, just wish they could both show different content. Review collected by and hosted on G2.com.

Hope the system adapts to our changing needs well & gives a streamlined look. We like how the registration process can be a one-touch process for attendees. We also like how easy it is for people to navigate the virtual platform. Review collected by and hosted on G2.com.

not as intuitive as we would like. Set up is very time-consuming and is still a little clunky. We also don't like how things don't transfer from one event to the next. Also, things get confused between events if you have multiple events running. The online exhibit hall was really clunky when we used it back in September. Review collected by and hosted on G2.com.

While not anticipating the quick transition to virtual events post-COVID, Pheedloop made the journey a smooth one and we haven’t missed a beat. The platform is user-friendly and allows us to work at our own pace. Product updates are frequent and communicated to users effectively. The support team at Pheedloop is responsive and seems to consider customer feedback while updating the platform. Review collected by and hosted on G2.com.

Two things that I would change if I could:

1. I prefer the old dashboard as it was more user-friendly. That being said, I will certainly get used to the new one!

2. Groups in networking never seem to work quite as well as we expect, even when upgrading. Users have many issues and we find it easier to move out of the platform and use Zoom for those needs. Review collected by and hosted on G2.com.

I like their easy interface and able to make edits/changes on the fly, ability to have pre-set commercials running for each session so sponsors are happy. The fact that they are Canadian based company is a major reason why our Canadian Association type clients use them. Review collected by and hosted on G2.com.

Other platforms have better banner ad placements for sponsors that auto-rotate. Review collected by and hosted on G2.com.

Features are regularly updated/improved - without breaking things. They have been extremely responsive to customer requests on adding features and have rolled out several improvements that will make our next meeting even better than the last. PheedLoop also has a great support team and is very quick to respond to emailed cries for help - they are a great partner! Review collected by and hosted on G2.com.

I would like more custom reports, email design options. I believe they plan to expand reporting features in 2021 and look forward to that improvement; currently, there are only set reports that you can download and then tailor to your needs. Emails are clean and easy to use but boring, more complex design options would be great. Review collected by and hosted on G2.com.

I love PheedLoop. It's an easy-to-use interface, completely intuitive setup, strong support (both online and by email), and excellent communications abilities. The integrated registration system is really strong, as are the sponsor components. Review collected by and hosted on G2.com.

The platform continues to evolve as customer needs dictate, so while there are a few features that would be useful to us, PheedLoop is completely open to feedback and creates product updates every few days with new features. Review collected by and hosted on G2.com.

We loved the customization of pheedloop. We found that it was great to be able to see everything in one dashboard. We also really loved the ability to easily download data immediately after the conference was over. Within minutes I was able to create our end report and send it out to the committee.

We really liked the gamification feature as well. For years we tried to figure out how to get participants to want to go from "location to location" in our physical conferences and having gamification for our digital one was a lot of fun and many seemed to really get into it. Review collected by and hosted on G2.com.

Some of the tutorials are a little long when trying to figure out specific issues, sometimes I had just a question about a feature or how to turn something on and the FAQ would send me to a video, and while it was great, some were over 1/2 hr long, That can be very time consuming if man hours are also part of your overall budget. It would be nice if the videos had a table of contents or a "go to minute ____ if you are looking for_____" Review collected by and hosted on G2.com.