Perplexity Features
Core Conversational Capabilities - AI Chatbots (3)
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Controlled LLM Response Generation
Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.
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Context Maintenance Within Sessions
Maintains context across user turns in a single session to provide coherent, relevant responses.
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Natural Language Understanding & Intent Inference
Understands varied user phrasing and infers intent without relying solely on keywords or scripts.
Task & Flow Management - AI Chatbots (2)
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Scripted Dialogue & Decision Tree Support
Supports building conversational flows using predefined paths, rules, and decision trees.
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Fallback Responses for Unknown Queries
Provides fallback messages or guidance when the bot cannot understand or fulfill a query.
Financial Information (2)
Data Visualization
Contains data visualization tools specifically tailored to handle financial information
Document Search
Provides financial document search functionality to users
Analysis (8)
Financial Analysis
Analyzes financial statements from publicly traded companies
Charting
Contains customizable data charting tools
Risk Analysis
Carry out risk analysis for publicly traded companies
Document Annotation
Provides document annotation and note taking capabilities.
Collaboration
Contains collaborative functionality that allows permissioned users to share documents and insights.
Custom Dashboards
Allows users to create custom market intellignece dashboards
Reports
Allows users to build and export reports for market data
Integrations
Allows users to inegrate dashboards with analytics platforms, CRMs and marketing automation software
Market News (3)
Alerts and Monitoring
Monitors real-time market data and send alerts based on user input
Market Information
Provides access to up-to-date financial market information
Market News
Aggregates media and news from relevant companies
Platform Basics (7)
Mobility
Is accessible from a mobile device and by users on the go.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Centralized Platform
Provides a centralized platform for all competitive intelligence for teams to review and analyze.
Web Tracking
Ability to capture changes your competitors make to their website to keep tabs on their features, plans, pricing, promotions, etc.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Keyword Tracking
Track and monitor a specific set of keywords
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Knowledge Pages (12)
Templates
Provides pre-made templates for wiki pages and knowledge articles.
In-Content Feedback
Allows users to leave feedback within a wiki page or knowledge article.
Versioning and Version History
Allows users to see version history and return to previous versions of wiki pages.
Decision Trees
Displays knowledge articles to be arranged in a decision tree.
Duplicate Detection
Detects any creation of already existing knowledge pages and alerts user
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Content Editor
Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio
WYSIWYG Editor
What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface
Rich Text Editor
Input different types of content and edit text formats, fonts, font sizes, and colors
Drag & Drop Editor
Editing tool that allows users to drag and drop images, icons, widgets, or other components
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Pre-built Templates
Pre-defined templates within a library for common cases such as contracts, websites, emails, and more
Knowledge Dissemination (15)
Page Analytics
Provides data on wiki page and knowledge article use.
Permissions
Allows administrators to provide permissions and gate pieces of content based on role.
Knowledge Sharing
Offers additional tools that facilitate knowledge sharing and collaboration.
Notifications
Notifies users when changes occur.
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Advanced Search
Offers AI-based search capabilities
Browser Extension
Allows users to capture knowledge from the web
Organization
Allows knowledge pages to be organized into sections and subsections as needed
Other Integrations
Integrated with other tools to faciliate the sharing of information
Knowledge Integrations
Integrates with other knowledge repositories in the business
Full Text Search
Search for specific words or phrases within a document or database
Web Notifications
Set-up notifications and alerts for web browsers and apps.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Website Integration
Seamlessly integrates with 3rd party websites
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Platform Data (3)
Product Details
Provides competitive intelligence related to product details, inlcuding the latest product feature additions and removals.
Customer Feedback & Reviews
Provides competitive intelligence around unfiltered customer feedback and reviews.
Channel Acquisition
Ability to evaluate the effectiveness of how competitors are acquiring customers through different channels.
Platform Content (1)
Battlecards
Ability to create battlecards to showcase comparison of your products or services against multiple competitors.
Platform Reporting (4)
Customizable Dashboard
Allows users to create a customizable dashboard to curate and highlight specific competitive data.
Benchmark Reporting
Provides competitive benchmarking and monitors growth and market share over time.
Multiple Data Sources
Allows users to manage data from a number of sources
Web Traffic Reporting
Collect and analyze traffic data about website visitors
Deployment & Embedding - AI Chatbots (2)
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API Access for Business System Integration
Provides API access to connect with proprietary business systems or internal data sources.
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Web Widget & SDK Embedding
Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.
Admin & Configuration - AI Chatbots (1)
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No-Code Conversation Design
Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.
Compatibility (3)
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
File Types
Offers search for a variety of file types.
Global Language Support
Ability to search in multiple languages without any additional work required.
Search Queries (6)
Typo Tolerance
Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results.
Synonyms
Ability to define synonyms for search terms.
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Natural Language
Allows the user to search in a natural, intuitive manner.
Full Text Search
Search for specific words or phrases within a document or database
Functionality (5)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Real-Time Analytics
Analyze and gain insights into data in real-time
Data collection (5)
Natural Language Processing (NLP)
Provides NLP features for filtering data collection down to specific data points
Data Sources
Provides a wide selection of data sources for aggregated news and MARKET data
Custom Research Sources
Allows users to make custom data collection queries
Lead Enrichment
Provides features for users to verify, correct, and include additional information to a lead in order to enhance data accuracy
Advanced Data Collection
Provides advanced data points including but not limited to company size, org charts, technology installs, company funding history,
Segment Trending (4)
Web
Provides features for tracking competitors websites including information such as pricing changes or new product features
Social
Provides features for tracking competitor activity on social media
Benchmarks
Allows users to benchmark their product against other competitors in order to understand competitive position in the market
Finance
Allows users to know how much financing has flowed to a particular industry with real deal activity visualizations
Platform (6)
Search
Provides users with search tools in order to find the data they need quickly
User, Role, And Access Management
Allows users to grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Mobile User Support
Allows software to be easily used on multiple mobile devices, including phone and tablet devices
Alerts
Provides features for email and messaging alerts surrounding contact and company updates
Collaboration
Allows multiple users to access and collaborate on the platform
Compliance
Provides features for users to follow domestic and international privacy and data colelction compliance laws
Data (2)
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Reliability
Ensures consistent performance, delivering reliable outputs based on user prompts.
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Data Security
Implements stringent measures to protect user data and ensure privacy.
Interaction (10)
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Complex Query Handling
Shows adeptness in comprehending and responding to complex or multi-part queries.
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Natural Conversation
Facilitates natural and human-like conversations, delivering engaging interaction experiences.
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Understanding
Demonstrates a sophisticated understanding of both written and spoken user commands.
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Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
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Customizability
Offers a high degree of customization to meet individual user or business requirements.
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Workflow Management
Create, design and manage workflows for repetitive tasks
Email Management
Manage, store and organize emails within the system or via third-party apps
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Learning (2)
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User Interaction Learning
Features robust learning mechanisms, improving responses over time based on past user interactions.
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Error Learning
Showcases the ability to recognize, correct, and learn from its own mistakes.
Content Generation (2)
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Creativity
Displays creativity in generating diverse, interesting, and contextually relevant responses.
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Content Accuracy
Produces content that is accurate, factually correct, and relevant to the user's query.
System (5)
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API Flexibility
Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.
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Update Frequency and Utility
Regularly receives updates that contribute to continuous improvement of the product.
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Cross-Platform Compatibility
Assesses the chatbot's ability to function seamlessly across various platforms and devices.
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Software Integration
Seamlessly integrates with other platforms or software systems, enhancing overall utility.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Market Intelligence (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Enterprise Search Software (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Agentic AI - Knowledge Base (4)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Multi-Language
Manage and support multiple languages
Agentic AI - Competitive Intelligence (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - AI Chatbots (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Financial Research (1)
Multi-step Planning
Ability to break down and plan multi-step processes
AI powered search - Enterprise Search Software (4)
Generative RAG (Retrieval augmented generation)
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
Enable the system to understand and interpret natural-language queries
Fuzzy Search
Compatibility - Enterprise Search Software (3)
File Types
Offers search for a variety of file types.
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Allows the end user to filter and refine search results.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.
Monitoring & Improvement - AI Chatbots (1)
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Feedback-Driven Response Optimization
Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).
Reliability & Safety - AI Chatbots (1)
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Guardrails & Content Controls
Includes safeguards to restrict inappropriate responses and ensure compliant language use.
Additional Functionality (166)
Real-Time Data
Receive data and information in real time
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Campaign Analytics
Track and interpret campaign performance metrics
Customizable Reports
Alter the layout and content of reports
Customer Profiles
Record customer information, purchase history, and other notes
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Mobile Alerts
Notifications via mobile devices
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Data Visualization
Graphical representation of data
Forecasting
Form predictions based on past and present data/trends
Benchmarking
Compare key metrics for the business against prominent players in the industry
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Real Time Comparisons
Website Monitoring
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Data Import/Export
Import and export data to and from software applications
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Competitive Analysis
Evaluating strengths and weaknesses of companies with the same target audience
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
API
Application programming interface that allows for integration with other systems/databases
Social Media Monitoring
Track activity on sites such as Facebook, Twitter, Instagram, etc.
Real-Time Analytics
Analyze and gain insights into data in real-time
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Cost Analysis
Analyze and calculate business costs
Custom Pricing Rules
Create custom predefined rules for prices for products and services
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Profitability Analysis
Evaluate the degree to which business operations bring monetary gains
Repricing engine
AI-driven algorithms that allow for automatic repricing in real-time
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Strategic Planning
At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
Multi-Currency
Manage and handle various international currencies
Market Data Analysis
Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies
Product Data Management
Capture, organize and track product-specific data and information in a centralized location
Pricing Analytics
Track and analyze key pricing metrics for reports, intelligence dashboards, historical data tracking, trend analysis, etc.
Product Catalog
Present a catalog of inventory that customers can view
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Price List Management
Create and manage price lists for products, customer segments, and geographic locations.
Automatic Adjustments
Making price adjustments to comparable property
Predictive Pricing Models
Use simulation models and scenario planning to predict and compare strategy outcomes for prices and promotions
Competitor Monitoring
Track activity of your competitors
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Commenting/Notes
Leave comments and notes on documents for others to view
Content Publishing Options
Facilitates online authoring and publishing of the content
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Content Library
Centralized repository to store content and assets
Document Classification
Assign categories, labels, tags, or attributes to documents for organization, search and storage
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
API
Application programming interface that allows for integration with other systems/databases
Customizable Branding
Add customized logos and colors to align with company branding
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Real-Time Reporting
Active reporting of data and metrics
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Mobile Interface
A way of interacting with a mobile application using items such as windows, icons, and menus
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Online Forums
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Mobile Alerts
Notifications via mobile devices
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Document Storage
Store and organize documents in a centralized system
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Live Chat
Ability to chat online in real time
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Wiki
An informational database that allows users to add, delete, or revise content
Text Editing
Edit text as needed
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Customizable Reports
Alter the layout and content of reports
Customizable Fields
Customize data fields to support various needs and use cases
Data Import/Export
Import and export data to and from software applications
Single Sign On
Allow users to access multiple services after entering their login credentials once
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Workflow Management
Create, design and manage workflows for repetitive tasks
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Activity Tracking
Track and document all activities across devices, networks, and other systems
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Document Management
Store, manage, and track all electronic documents in a centralized location
Autoresponders
Create and automatically send premade copy in response to customer messages
Configurable Workflow
Configure existing workflows to meet your organization's needs
Natural Language Processing
Process and analyze human language in text or audio form
Customizable Branding
Add customized logos and colors to align with company branding
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Real-Time Analytics
Analyze and gain insights into data in real-time
Pre-Configured Bot
Existing bot models for AI-based tools commonly used for auditory and textual conversation methods
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Live Chat
Ability to chat online in real time
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Code-free Development
Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Speech Recognition
Train your system to interpret and transcribe voice messages
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
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Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Customer Service Analytics
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Intent Recognition
Helps understand a user's intentions/actions
Lead Capture
Automatically identify and save contact information of potential customers
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Chat/Messaging
Communicate using direct chat or messages within the system
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Chat Transcript
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Contextual Guidance
Interprets what a user is doing based on context and helps guide them through the process.
Natural Language Search
Ability to interact with the application using human languages such as English
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Speech Synthesis
The ability of a bot to respond to user queries in synthesised voice
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
API
Application programming interface that allows for integration with other systems/databases
For Developers
For the intention to be used by developers
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Alerts/Escalation
System alerts about the need to escalate an issue or request
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Data Import/Export
Import and export data to and from software applications
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Data Storage Management
Manage and store data in a database
Single Sign On
Allow users to access multiple services after entering their login credentials once
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Multiple Data Sources
Allows users to manage data from a number of sources
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Forecasting
Form predictions based on past and present data/trends
Metadata Management
Collect and maintain structured information that describes data or content
File Management
Create, save, and store files
Text Analysis
Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Indexing
Compile and organize data into specific metrics
Autocomplete
Autocompletion of a word or phrase that the user is typing
For eCommerce
Intended to be used by online stores
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Query Suggestions
See options for potential search queries within the system
Document Management
Store, manage, and track all electronic documents in a centralized location
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Task Management
Create, manage and track all task activities and progression
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Data Capture and Transfer
Import, collect, and capture data from multiple sources
Data Visualization
Graphical representation of data
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
For Enterprises
Designed for large businesses
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks




