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Compare ChatGPT and Perplexity 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChatGPT
Star Rating
(1,130)4.7 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatGPTPerplexity
Star Rating
(82)4.5 out of 5
Market Segments
Small-Business (71.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PerplexitySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChatGPT excels in Ease of Use with a score of 9.6, making it highly intuitive for new users, while Perplexity, with a score of 9.4, is slightly less user-friendly. Reviewers mention that ChatGPT's interface is straightforward, allowing for quick navigation and interaction.
- Reviewers mention that ChatGPT has a slight edge in Quality of Support with a score of 8.5 compared to Perplexity's 8.4. Users appreciate ChatGPT's responsive customer service, often highlighting the helpfulness of the support team in resolving issues.
- Users on G2 report that both products perform equally in Complex Query Handling, scoring 8.6 each. However, reviewers say that ChatGPT tends to provide more nuanced responses, making it preferable for users needing detailed information.
- Reviewers mention that ChatGPT shines in Natural Conversation with a score of 8.9, while Perplexity scores 8.5. Users appreciate ChatGPT's ability to maintain context and flow in conversations, making interactions feel more natural and engaging.
- Users say that ChatGPT's Customizability is a strong point, scoring 8.6, compared to Perplexity's 8.1. Reviewers highlight the ability to tailor responses and settings in ChatGPT, which enhances user experience and satisfaction.
- G2 users report that ChatGPT's Data Security score of 8.1 is slightly lower than Perplexity's 8.2, indicating that while both products are secure, Perplexity may offer slightly better data protection features, which is a crucial consideration for businesses handling sensitive information.
Pricing
Entry-Level Pricing
ChatGPT
No pricing availablePerplexity
No pricing availableFree Trial
ChatGPT
No trial information availablePerplexity
No trial information availableRatings
Meets Requirements
9.1
1,018
8.8
73
Ease of Use
9.6
1,060
9.5
74
Ease of Setup
9.6
637
9.6
49
Ease of Admin
9.4
105
9.6
12
Quality of Support
8.5
860
8.5
50
Has the product been a good partner in doing business?
9.4
101
9.3
12
Product Direction (% positive)
9.4
1,033
9.5
70
Features by Category
Core Conversational Capabilities - AI Chatbots
9.0
75
7.7
8
8.9
74
8.5
8
9.0
76
9.2
8
Data
8.7
676
8.5
61
8.1
665
8.2
58
Interaction
8.6
667
8.6
59
8.9
668
8.6
60
8.8
662
8.7
61
8.7
656
8.4
61
8.5
655
8.1
60
Task & Flow Management - AI Chatbots
8.8
73
8.8
7
8.3
71
6.7
8
Learning
8.9
652
8.5
61
8.1
652
7.8
57
Deployment & Embedding - AI Chatbots
8.3
72
6.9
7
8.1
70
7.1
7
Content Generation
8.6
662
8.3
61
8.2
660
8.4
61
Admin & Configuration - AI Chatbots
8.8
71
8.8
7
System
8.4
623
7.6
57
8.5
636
8.4
58
8.5
630
8.4
57
8.4
619
7.8
54
Agentic AI - AI Chatbots
8.0
231
8.3
21
8.3
231
8.6
22
8.3
225
8.3
20
8.4
231
8.3
22
8.5
230
8.5
20
8.4
229
8.5
21
8.6
232
8.8
21
Monitoring & Improvement - AI Chatbots
8.4
72
7.5
6
Reliability & Safety - AI Chatbots
8.6
72
8.1
6
Functionality
8.4
318
Not enough data
8.8
314
Not enough data
9.3
311
Not enough data
8.7
314
Not enough data
Support
8.3
305
Not enough data
8.6
304
Not enough data
8.7
303
Not enough data
Agentic AI - AI Code Generation
8.5
83
Not enough data
8.8
83
Not enough data
9.1
83
Not enough data
8.6
83
Not enough data
8.7
82
Not enough data
Reviews
Reviewers' Company Size
ChatGPT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Perplexity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
13.8%
Marketing and Advertising
8.4%
Education Management
3.9%
Higher Education
3.8%
Other
55.6%
Information Technology and Services
20.8%
Marketing and Advertising
13.0%
Computer Software
11.7%
Consulting
5.2%
Higher Education
5.2%
Other
44.2%
Discussions
🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.
3 Comments
MF
Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking.Read more
ChatGPT has no more discussions with answers
Perplexity has no discussions with answers
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