PerkUp Reviews & Product Details

That we're not going to use them again moving forward. Review collected by and hosted on G2.com.

- Got designs wrong

- Delivery went to the wrong location and got stuck in customs in Japan (???)

- Low and late responsiveness from account manager, and when responded, not giving helpful updates, resulting in most of our delivery items not arriving or arriving after event ended

- Having to deal with issues with customs even after our event ended, with zero support from PerkUp

Context: We're a global firm, and so many issues across the board with PerkUp has occurred, not just for a singular event. Review collected by and hosted on G2.com.

As an admin, I love how I can schedule future or recurring PerkUps to share my appreciation for my employees on special milestones or work anniversaries. We used to simply leverage Amazon Gift cards, but this expands the options for our team and is more flexible to their interests. My favorite part of the UI is being able to personalize the reward messages with fun gifs or images, and including a personalized messages. The customer support has also been fantastic (frequent check-ins from their leadership team). Would recommend PerkUp to anyone looking to streamline their employer perks! Review collected by and hosted on G2.com.

Very minor... but it did take some light training when we first rolled the program out. That's typical with any new software. Once you get the hang of the process and how to leverage the credits it's smooth sailing. No complaints for any of our employees over last two years. Review collected by and hosted on G2.com.

You can see your existing balance, but that's about it Review collected by and hosted on G2.com.

Super unclear on how to actually redeem the balance. Too many times my transactions were declined, including my gym membership which I've already used perkup for in the past. Their support is super slow and unhelpful, sometimes taking 3+ business days to respond to a simple question. When I got a late fee due to their issue with declining my ongoing gym membership, their only response was "Sorry! Try it again" without any offer of paying for the late fee.

No one at our company knew what constitutes health and wellness, and it was unhelpful that there are many items or retailers that were not covered automatically, such as Apple Watch and Smith Optics (which is a sports apparel retailer).

All in all, it was such a headache to use Perkup and I will never recommend them to anyone. The mental gymnastics to figure out how to use the perks was awful. Review collected by and hosted on G2.com.

The program is so easy for you and beneficial to what is being provided by our company as what we can and can not have. From choosing which site you want to use to transfer your balance is not limited. Review collected by and hosted on G2.com.

Probably, the only downside I see from here is that there is still a lack of selections out there for other types of activities or opportunities for other users, especially for companies that are looking for more advancements in the well being of their employees. Review collected by and hosted on G2.com.

Easy handling, superb customer support, high quality products Review collected by and hosted on G2.com.

Import taxes are not prepaid for those living outside of the US Review collected by and hosted on G2.com.

As our team has gotten bigger, PerkUp is easy to maintain. We just invite new employees and the auto-charging keeps it simple. Review collected by and hosted on G2.com.

We have an international team and sometimes the perks offered do not work in our employee's local countries. Review collected by and hosted on G2.com.

How communicative and responsive Perkup is to any issues that I have. Their chat function does not work with Chrome, but it works on Firefox. Email responses have also been very prompt and helpful. Review collected by and hosted on G2.com.

It was unclear that the suggested vendors on the Home page were a sample and not the universe of vendors that I could use Perkup for. I had to clarify that the list was non-exhaustive with a representative, and it is still unclear to me what would happen if I tried to use my PerkUp card at a vendor that was not approved. This inhibits me a little bit in using PerkUp. Review collected by and hosted on G2.com.

PerkUp has a really positive transparency as a company. Their CEO reaches out and actively engages and is clearly very passionate about what they are looking to achieve. The product has an ease and simplicity associated with it. Review collected by and hosted on G2.com.

There is little to dislike. If I had a magic wish it would be to have more UK-based options but I'm sure that will come with time. I'd also like email notifications telling me when my account has been topped up. Not sure If I missed a setting somewhere for that. Review collected by and hosted on G2.com.

I am very grateful that I had an opportunity to use the PerkUp card. I love that I can use it as a regular debit card and pay on things that I wanted/needed. I also like where they would create suggestions on what we can use based on health and wellness. It introduced me to brands I had never thought of looking into. I'm also glad that this perk replenishes every year. Can't wait to use it again. Again, thank you so much for this benefit! It has helped me greatly! Review collected by and hosted on G2.com.

Nothing to really dislike. I would like to, in the future, have a debit card sent to me automatically. That way, I can use it in-store instead of online. I know we can also use this with Apple Pay, but having the physical card would be me better security. Review collected by and hosted on G2.com.

I just have to tap with iPhone since it has linked my PerkUp card. I don't have to remember a random number or address. It's also very easy for the company to give me additional benefits by just adding more funds to my card! Review collected by and hosted on G2.com.

It doesn't have a mobile app. I would love having an app were I can manage and monitor my PerkUp account. I don't like the website that much to be honest. I barely works with Safari on Desktop. Review collected by and hosted on G2.com.