Pendo Reviews & Product Details

I love how easy Pendo is to use. We use it for tracking how our customers use our W2 and 1099 software, which has helped us learn customer pain points and offer guides to assist them when they're stuck. It was extremely helpful when we launched a new UX. The analytics we receive have been helpful, and I like how they generate on their own versus us building reports. Also, the initial setup was easier than we thought. Review collected by and hosted on G2.com.

The tagging is difficult at first. Review collected by and hosted on G2.com.

I like how Pendo helps us track different time across different accounts. It's pretty easy to use. The within-product notifications are also very helpful for identifying where we can send notifications and allowing us to use our own company style. Pendo's capability of tagging pages correctly is very helpful and saves us a lot of time, as we usually have to go through a lot of back-end engineering to achieve this. Review collected by and hosted on G2.com.

I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading documentations itself and educate myself, I have to actually try an error to use the product as well as attend some webinars in order to learn how to use it. Not that easy, it takes a while for us to understand the initial setup. We actually work with the client success manager in Pendo to understand how to do it thoroughly. Review collected by and hosted on G2.com.

I love Pendo as a company for the reps, the culture, and the support. As a tool, I love the depth of customer behavior it allows us to find. I enjoy the guides and I'm excited about the AI tools that are going to enhance the guide building process. Review collected by and hosted on G2.com.

Having to use custom code in guides to get design to look perfect can be cumbersome. I think the guide design tools could be better, similar to a simple creative tool like Canva would allow more creativity and personalization. It could have been better, we had a few people internally all trying to figure everything out. Review collected by and hosted on G2.com.

I love the overlay in the guides and also love Pendo Listen. I'm really excited to check out Leo and Novus. Pendo Listen is hooked up to a bunch of sources for feedback, which is very useful. The decision to switch from Product Board to Pendo was because Pendo seemed more cohesive with a better UI. Review collected by and hosted on G2.com.

The rage clicks are usually not very accurate. Also, track events are confusing to set up and parse. We use some embedded analytics vendors to build some products and find it very hard to track them via Pendo. Review collected by and hosted on G2.com.

I use Pendo to assist customers with onboarding and to inform them about new updates. It helps me understand what customers are doing on the platform. The analytics and replay features are particularly helpful in making our product better. I also like the ease of building guides, and the new translation works well for us. Initially setting up Pendo was easy, making the process smooth for us. Review collected by and hosted on G2.com.

I struggle a lot with the tagging, especially as we use more than 10 languages and most of our tags are word-based and need translation rules. The tagging is horrible. Review collected by and hosted on G2.com.

I love that Pendo feels like it was built by product to help product leaders meet our users' needs. The UI is very intuitive and truly a no-code solution, which is a big win for a startup pushing software very quickly. Everyone from the Pendo team has been amazing to work with. I feel as if we have the support we need to use Pendo's products to their fullest capabilities. Review collected by and hosted on G2.com.

Tagging features is pretty time-consuming for me as a Product Manager. Also, there's a steeper learning curve to learn the Pendo Portal, especially when needing to train others on my team. Review collected by and hosted on G2.com.

I love the reporting that Pendo has. It allows me to get super specific with segments and isolate specific customer groups' behavior. The Explorer reports and I are best friends because I can plug in metadata. Unlike other methods that are very manual and require account matching information across multiple sources leading to data inconsistencies, Pendo makes this process much easier. Review collected by and hosted on G2.com.

Tagging has been a laborious issue. When things change, we are not informed very well of broken guides or elements. Review collected by and hosted on G2.com.

Pendo makes it so easy to see what matters and make good decisions quickly, backed by data Review collected by and hosted on G2.com.

N/A - I've really come to love it since learning to use it Review collected by and hosted on G2.com.

What I like best about Pendo is how seamlessly it connects product usage analytics with in-app guidance. It’s a rare combination that lets us both understand user behavior and act on those insights directly in the platform. The ability to create targeted walkthroughs, onboarding flows, and feedback polls without engineering support has been a game-changer for helping users adopt new features and for training internal teams. I've also always been a bit intimidated by creating my own dashboards to monitor feature and product usage and identify knowledge gaps, but Pendo makes this extremely simple and easy to setup and their excellent UI helps make the process enjoyable. Review collected by and hosted on G2.com.

Pendo is incredibly powerful, but some aspects of setup and organization can feel complex or disorganized, especially when managing multiple apps or large guide libraries. It takes some time to build a clean, scalable structure for tags, segments, and guides. That said, once it’s in place, the payoff is absolutely worth it. I'd love for Pendo to implement more options for organizing pages, features, dashboards, reports, guides, etc. Something like the ability to group things with sub-groups/folders or more ways to tag objects for simple filtering. Review collected by and hosted on G2.com.

I use Pendo for guides and sharing key information with end users, and I'm just getting into the analytics and AI. I appreciate that it helps us reach the end user where they are, and it is very easy to use with clean designs. This makes it easy to read and not overwhelming for our end users, making it more clickable and usable for our customers. I also appreciate the partnerships and ease of access to the account reps. The setup was very, very easy. Review collected by and hosted on G2.com.

Continued focus on AI and helping customers use it. Review collected by and hosted on G2.com.