--- title: Pendo Reviews meta\_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1808 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews & Product Details Visit Website Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. * * * Product Website Pendo Seller [Pendo.io](https://www.g2.com/sellers/pendo-io) Discussions [Pendo Community](https://www.g2.com/products/pendo-io-pendo/discuss) Solution Type All-in-One Overview by Kevin Rollinson Show More ## Pricing Pricing provided by Pendo. ### Free Free [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) ## Pendo Integrations (13) What do users say about integrations? Verified by Pendo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Android Studio ](https://www.g2.com/products/android-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChurnZero ](https://www.g2.com/products/churnzero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Looker ](https://www.g2.com/products/looker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Planhat ](https://www.g2.com/products/planhat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprout Solutions ](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Mid-Market (51-1000 emp.) 3/25/2026 "Insightful Analytics, Needs Better Canvas Support" 5/5 What do you like best about Pendo? I love the replay sessions and data analytics in Pendo. They help us identify areas of our application where users are experiencing frustration and show which features are being used based on user roles. Pendo also provides valuable insights on the time it takes to complete important actions like scheduling a patient, order turn-around times, and exam workflows. This information is incredibly useful in prioritizing our roadmap and solving usability issues. Review collected by and hosted on G2.com. What do you dislike about Pendo? Our application has a large component that utilizes canvas, which Pendo does not currently support. The initial setup was a little cumbersome and time-consuming. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo identifies app usability issues and shows which features users engage with, helping us prioritize our roadmap. It also reveals user frustration areas and tracks time for actions like scheduling and order turnaround. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Ben M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben M.") BM Ben M. Product Manager Small-Business (50 or fewer emp.) 3/25/2026 "Essential for Understanding User Behavior" 4.5/5 What do you like best about Pendo? I love how easy Pendo is to use. We use it for tracking how our customers use our W2 and 1099 software, which has helped us learn customer pain points and offer guides to assist them when they're stuck. It was extremely helpful when we launched a new UX. The analytics we receive have been helpful, and I like how they generate on their own versus us building reports. Also, the initial setup was easier than we thought. Review collected by and hosted on G2.com. What do you dislike about Pendo? The tagging is difficult at first. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps us track customer usage of our software, identifies pain points, and provides user guides. It's extremely helpful for new UX launches. The analytics automate report generation, saving us effort. Despite initial challenges with tagging, once set up, it significantly aids our decision-making. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Angeline T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angeline T.") AT Angeline T. UX Researcher Mid-Market (51-1000 emp.) 2/6/2026 "Powerful Tracking, But Documentation Needs Work" 4/5 What do you like best about Pendo? I like how Pendo helps us track different time across different accounts. It's pretty easy to use. The within-product notifications are also very helpful for identifying where we can send notifications and allowing us to use our own company style. Pendo's capability of tagging pages correctly is very helpful and saves us a lot of time, as we usually have to go through a lot of back-end engineering to achieve this. Review collected by and hosted on G2.com. What do you dislike about Pendo? I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading documentations itself and educate myself, I have to actually try an error to use the product as well as attend some webinars in order to learn how to use it. Not that easy, it takes a while for us to understand the initial setup. We actually work with the client success manager in Pendo to understand how to do it thoroughly. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to track user engagement and time spent on each page, which helps in optimizing our product's usage. It simplifies sending in-app notifications, saving time by reducing backend tasks. The notifications can be styled to match our company branding. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AE Andrew E. 3/31/2026 "Exceptional Insights, Minor Design Hassles" 5/5 What do you like best about Pendo? I love Pendo as a company for the reps, the culture, and the support. As a tool, I love the depth of customer behavior it allows us to find. I enjoy the guides and I'm excited about the AI tools that are going to enhance the guide building process. Review collected by and hosted on G2.com. What do you dislike about Pendo? Having to use custom code in guides to get design to look perfect can be cumbersome. I think the guide design tools could be better, similar to a simple creative tool like Canva would allow more creativity and personalization. It could have been better, we had a few people internally all trying to figure everything out. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo allows us to train our customers on digital features and provide immediate updates when things aren’t working properly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign HS Harini S. Mid-Market (51-1000 emp.) 3/26/2026 "Facilitated Product Engagement Analysis but Needs Better Event Tracking" 4.5/5 What do you like best about Pendo? I love the overlay in the guides and also love Pendo Listen. I'm really excited to check out Leo and Novus. Pendo Listen is hooked up to a bunch of sources for feedback, which is very useful. The decision to switch from Product Board to Pendo was because Pendo seemed more cohesive with a better UI. Review collected by and hosted on G2.com. What do you dislike about Pendo? The rage clicks are usually not very accurate. Also, track events are confusing to set up and parse. We use some embedded analytics vendors to build some products and find it very hard to track them via Pendo. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for product analytics at work, tracking usage, adoption, and feedback. It helps me understand user engagement, what's working, and what's not. It also assists with in-product education and messaging. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MA Maria A. Mid-Market (51-1000 emp.) 3/25/2026 "Pendo: A Powerful Tool for Customer Understanding and Engagement" 5/5 What do you like best about Pendo? I use Pendo to assist customers with onboarding and to inform them about new updates. It helps me understand what customers are doing on the platform. The analytics and replay features are particularly helpful in making our product better. I also like the ease of building guides, and the new translation works well for us. Initially setting up Pendo was easy, making the process smooth for us. Review collected by and hosted on G2.com. What do you dislike about Pendo? I struggle a lot with the tagging, especially as we use more than 10 languages and most of our tags are word-based and need translation rules. The tagging is horrible. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo to easily communicate with customers, onboard them, inform them about updates, and with analytics and replays, it helps us understand customer interactions and improve our product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PL Paul L. Mid-Market (51-1000 emp.) 3/25/2026 "Intuitive Solution, Robust Support, Some Tagging Challenges" 4/5 What do you like best about Pendo? I love that Pendo feels like it was built by product to help product leaders meet our users' needs. The UI is very intuitive and truly a no-code solution, which is a big win for a startup pushing software very quickly. Everyone from the Pendo team has been amazing to work with. I feel as if we have the support we need to use Pendo's products to their fullest capabilities. Review collected by and hosted on G2.com. What do you dislike about Pendo? Tagging features is pretty time-consuming for me as a Product Manager. Also, there's a steeper learning curve to learn the Pendo Portal, especially when needing to train others on my team. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for understanding user feature utilization, identifying power users versus those at risk of churn, and making data-backed decisions with product analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KK Kelly K. Small-Business (50 or fewer emp.) 3/25/2026 "Powerful Customer Insights with Room for Improvement" 4.5/5 What do you like best about Pendo? I love the reporting that Pendo has. It allows me to get super specific with segments and isolate specific customer groups' behavior. The Explorer reports and I are best friends because I can plug in metadata. Unlike other methods that are very manual and require account matching information across multiple sources leading to data inconsistencies, Pendo makes this process much easier. Review collected by and hosted on G2.com. What do you dislike about Pendo? Tagging has been a laborious issue. When things change, we are not informed very well of broken guides or elements. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for customer retention and aiding adoption journey by determining where customers get stuck, analyzing product performance, and collecting feedback. I love its reporting and Explorer reports, as they allow me to isolate specific customer behaviors and avoid manual data inconsistencies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Isaac M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac M.") IM Isaac M. Product Training Specialist Mid-Market (51-1000 emp.) 3/14/2025 "Started using Pendo at my current job, and now use it every single day and attend their conferences" 5/5 What do you like best about Pendo? What I like best about Pendo is how seamlessly it connects product usage analytics with in-app guidance. It’s a rare combination that lets us both understand user behavior and act on those insights directly in the platform. The ability to create targeted walkthroughs, onboarding flows, and feedback polls without engineering support has been a game-changer for helping users adopt new features and for training internal teams. I've also always been a bit intimidated by creating my own dashboards to monitor feature and product usage and identify knowledge gaps, but Pendo makes this extremely simple and easy to setup and their excellent UI helps make the process enjoyable. Review collected by and hosted on G2.com. What do you dislike about Pendo? Pendo is incredibly powerful, but some aspects of setup and organization can feel complex or disorganized, especially when managing multiple apps or large guide libraries. It takes some time to build a clean, scalable structure for tags, segments, and guides. That said, once it’s in place, the payoff is absolutely worth it. I'd love for Pendo to implement more options for organizing pages, features, dashboards, reports, guides, etc. Something like the ability to group things with sub-groups/folders or more ways to tag objects for simple filtering. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? I use Pendo for everything from the resouce center, in-app guides, and pop-ups, to deep usage analytics, dashboards, and ongoing feature usage tracking. Pendo helps us bridge the gap between product insights and user enablement. We use it to understand how customers and internal teams interact with our DSP, identify friction points, and deliver in-app guides that teach new workflows or features right where users need them. It’s reduced our reliance on live training, improved onboarding consistency, and given us data to continuously refine the user experience. Review collected by and hosted on G2.com. Show More 11/13/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicole E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole E.") NE Nicole E. Director of Customer Service Center & Regional Operations Enterprise (\> 1000 emp.) 3/26/2026 "Effortlessly Connects with Users, Simple and Effective" 5/5 What do you like best about Pendo? I use Pendo for guides and sharing key information with end users, and I'm just getting into the analytics and AI. I appreciate that it helps us reach the end user where they are, and it is very easy to use with clean designs. This makes it easy to read and not overwhelming for our end users, making it more clickable and usable for our customers. I also appreciate the partnerships and ease of access to the account reps. The setup was very, very easy. Review collected by and hosted on G2.com. What do you dislike about Pendo? Continued focus on AI and helping customers use it. Review collected by and hosted on G2.com. What problems is Pendo solving and how is that benefiting you? Pendo helps us reach the end user where they are. It's easy to read and not overwhelming, making it more clickable and usable for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Pendo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Pendo ](https://www.g2.com/products/pendo-io-pendo/discussions/new) JB Joel Baldwin • Last activity over 3 years ago How can I participate remotely in a PUG? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Which integrations does Pendo support? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) [ View all Discussions ](https://www.g2.com/products/pendo-io-pendo/discuss) ## Pricing Options Pricing provided by Pendo. ### Free Free ### Base Contact Us ### Core Contact Us [ View More Pricing Information ](https://www.g2.com/products/pendo-io-pendo/pricing) Pendo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d63327b58e9e55cbadb26d04e56bb0eb/amplitude-analytics.png "Product Avatar Image") Amplitude 4.5/5(2,974) [ Compare Now ](https://www.g2.com/compare/amplitude-analytics-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4c8de06f6b11c637307cd37422ee8c23/walkme.png "Product Avatar Image") WalkMe 4.5/5(574) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-walkme) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image") Mixpanel 4.5/5(1,371) [ Compare Now ](https://www.g2.com/compare/mixpanel-vs-pendo-io-pendo) ##### ##### Pendo Features Metrics Sessions - Digital Analytics Engagement Standard Event Tracking Reporting Real-Time Reporting Retroactive Reporting Segmentation Other User Data Administration User, Role, and Access Management [ View More Features ](https://www.g2.com/products/pendo-io-pendo/features) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Smartlook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/pendo-io-pendo/competitors/alternatives) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Session Replay](https://www.g2.com/categories/session-replay) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which large-scale capital project management solutions have a mobile app that actually works well so project managers can review status on site rather than only from a desk?](https://www.g2.com/discussions/which-large-scale-capital-project-management-solutions-have-a-mobile-app-that-actually-works-well-so-project-managers-can-review-status-on-site-rather-than-only-from-a-desk%20)[Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable)[Most effective customer success software for app developers](https://www.g2.com/discussions/most-effective-customer-success-software-for-app-developers) [What are the highest rated owned media platforms for solo creators seeking to monetise audiences quickly?](https://www.g2.com/discussions/what-are-the-highest-rated-owned-media-platforms-for-solo-creators-seeking-to-monetize-audiences-quickly)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/pendo-io-pendo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)