--- title: PatientNow Reviews meta\_title: 'PatientNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how PatientNow works for a business like yours. aggregate\_rating: rating\_value: 3.0 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### PatientNow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find PatientNow **easy to use and learn** , appreciating its functionality for scheduling and managing services effectively. [(3 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037668&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use scheduling** features of PatientNow, which effectively support their business needs. [(3 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037673&qs=pros-and-cons#reviews) Users find the **ease of appointment scheduling** beneficial for customizing services and packages in their practice. [(2 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037670&qs=pros-and-cons#reviews) Users appreciate the **time-saving features** of PatientNow, which streamline scheduling and documentation for better workflow efficiency. [(2 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037660&qs=pros-and-cons#reviews) Users appreciate the **workflow efficiency** of PatientNow, streamlining patient management and enhancing practice operations seamlessly. [(2 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037663&qs=pros-and-cons#reviews) Users report **missing features** in PatientNow, such as limited inventory management and inadequate customer support. [(2 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037662&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , often experiencing long delays and unhelpful responses when seeking assistance. [(2 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=1092206&qs=pros-and-cons#reviews) Users report **billing issues** , facing difficulties when attempting to cancel subscriptions despite long-term commitments. [(1 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2392347&qs=pros-and-cons#reviews) Users frequently face an **inefficient workflow** due to outdated inventory programming and limited barcode capabilities. [(1 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037665&qs=pros-and-cons#reviews) Users find the **interface issues** frustrating, as it’s clunky and requires excessive steps for basic tasks. [(1 mentions)](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2086155&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of PatientNow ##### 1. Ease of Use Users find PatientNow **easy to use and learn** , appreciating its functionality for scheduling and managing services effectively. [ See 3 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037668&qs=pros-and-cons#reviews) See Related User Reviews ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. Small-Business (50 or fewer emp.) 0.0/5 "Poor business practices" What do you like about PatientNow? Was ok for basic scheduling. We liked the granularity for short duration services that we offered. ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you like about PatientNow? The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation ##### 2. Scheduling Users appreciate the **easy-to-use scheduling** features of PatientNow, which effectively support their business needs. [ See 3 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037673&qs=pros-and-cons#reviews) See Related User Reviews ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. Small-Business (50 or fewer emp.) 0.0/5 "Poor business practices" What do you like about PatientNow? Was ok for basic scheduling. We liked the granularity for short duration services that we offered. ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you like about PatientNow? The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation ##### 3. Appointment Scheduling Users find the **ease of appointment scheduling** beneficial for customizing services and packages in their practice. [ See 2 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037670&qs=pros-and-cons#reviews) See Related User Reviews ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. Small-Business (50 or fewer emp.) 0.0/5 "Poor business practices" What do you like about PatientNow? Was ok for basic scheduling. We liked the granularity for short duration services that we offered. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly" What do you like about PatientNow? It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit ##### 4. Time-saving Users appreciate the **time-saving features** of PatientNow, which streamline scheduling and documentation for better workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037660&qs=pros-and-cons#reviews) See Related User Reviews ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you like about PatientNow? The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly" What do you like about PatientNow? It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit ##### 5. Workflow Efficiency Users appreciate the **workflow efficiency** of PatientNow, streamlining patient management and enhancing practice operations seamlessly. [ See 2 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037663&qs=pros-and-cons#reviews) See Related User Reviews ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you like about PatientNow? The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly" What do you like about PatientNow? It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit ### 5 Cons or Disadvantages of PatientNow ##### 1. Missing Features Users report **missing features** in PatientNow, such as limited inventory management and inadequate customer support. [ See 2 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037662&qs=pros-and-cons#reviews) See Related User Reviews ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you dislike about PatientNow? The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly" What do you dislike about PatientNow? The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , often experiencing long delays and unhelpful responses when seeking assistance. [ See 2 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=1092206&qs=pros-and-cons#reviews) See Related User Reviews ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. Small-Business (50 or fewer emp.) 0.0/5 "Poor business practices" What do you dislike about PatientNow? We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction bas ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you dislike about PatientNow? The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu ##### 3. Billing Issues Users report **billing issues** , facing difficulties when attempting to cancel subscriptions despite long-term commitments. [ See 1 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2392347&qs=pros-and-cons#reviews) See Related User Reviews ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. Small-Business (50 or fewer emp.) 0.0/5 "Poor business practices" What do you dislike about PatientNow? We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction bas ##### 4. Inefficient Workflow Users frequently face an **inefficient workflow** due to outdated inventory programming and limited barcode capabilities. [ See 1 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2037665&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User friendly" What do you dislike about PatientNow? The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product. ##### 5. Interface Issues Users find the **interface issues** frustrating, as it’s clunky and requires excessive steps for basic tasks. [ See 1 mentions ](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=2086155&qs=pros-and-cons#reviews) See Related User Reviews ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. Small-Business (50 or fewer emp.) 0.0/5 "Disappointed with the Platform and Support — Not Worth It" What do you dislike about PatientNow? The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective cu ## Top-Rated Alternatives [ ![Epic](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/patientnow/competitors/alternatives) ![AJ E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AJ E.") AE AJ E. VP Small-Business (50 or fewer emp.) 12/16/2025 "Poor business practices" 0/5 What do you like best about PatientNow? Was ok for basic scheduling. We liked the granularity for short duration services that we offered. Review collected by and hosted on G2.com. What do you dislike about PatientNow? We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction based on our changing business needs. Patient Now told us we could not cancel our contract based on a minor technicality, even with a nearly decade-long customer. They would not even negotiate with us for some kind of middle ground solution. I would not recommend doing business with this company. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? We discontinued use, but at the time it was helping us schedule services in a small chain of pet grooming salons with approximately 50 employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Theressa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theressa T.") TT Theressa T. NP Small-Business (50 or fewer emp.) 5/7/2025 "Disappointed with the Platform and Support — Not Worth It" 0/5 What do you like best about PatientNow? The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation, and communication in one place. On paper, it looked like it could really streamline the workflow for a growing practice. Review collected by and hosted on G2.com. What do you dislike about PatientNow? The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective customer support—requests for help were met with long delays or generic responses that didn’t address the actual problems. When I tried to cancel due to ongoing dissatisfaction, I was told I missed the cancellation window, with no consideration for the issues I had raised repeatedly. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Unfortunately, none. While the platform claims to solve problems related to patient workflow and EMR integration, in my experience, it failed to deliver meaningful solutions. Instead of streamlining operations, it added complexity and frustration. I saw no clear benefit to my practice during the time I used it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") UC Verified User in Cosmetics Mid-Market (51-1000 emp.) 3/18/2025 "User friendly" 5/5 What do you like best about PatientNow? It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit our business. Review collected by and hosted on G2.com. What do you dislike about PatientNow? The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? This system helps to schedule and track inventory. It also allows us to build quotes so we can easily tell the patient how much a surgery or service will cost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile SL Sam L. Small-Business (50 or fewer emp.) 5/2/2024 "Stay far away" 0/5 What do you like best about PatientNow? Basic features are sufficient. No frills Review collected by and hosted on G2.com. What do you dislike about PatientNow? The customer success team refuses to respond and the company continues to bill for my subscription well after cancellation. I cannot get a response from anyone from the company to help. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Was using it for our patient photo management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. White House Patient Access Summit Small-Business (50 or fewer emp.) 8/15/2023 "Stay away" 0/5 What do you like best about PatientNow? They do a great presentation about how their system can replace so many other and that they inegrate it all into one. Unfortunately they can't do any of that. Review collected by and hosted on G2.com. What do you dislike about PatientNow? They locked me into a one year contract. Once I woke up and realized that they misrepresented the capabilities of their system I tried to get out and they refused. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? They only created problems. They lied about having their systems integrate and when I asked to get out of my contract since they misrepresented what it could to do, they refused. They also severely damaged my AdWords account by deleting campaigns that they were not authorized to touch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Renee W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renee W.") RW Renee W. Lead Esthetitian & Patient Care Specialist Small-Business (50 or fewer emp.) 4/4/2023 "Not SALES savvy, But a very well put together layered program." 3.5/5 What do you like best about PatientNow? The benefits are that you can customize every aspect of the program to what you are using it for. It has excellent use for the medical industry for sure. Review collected by and hosted on G2.com. What do you dislike about PatientNow? It is a complex program to learn. You have to be very computer savvy to run 'Admin.' Not to mention, It is almost impossible to keep track of the sales part of the business. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? We use PatientNow to keep track of all Patient charting, Invoicing, scheduling, and photos. It helps us keep everything organized when putting together Patient charts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lilith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lilith B.") LB Lilith B. Beautech Cosmetic Center Small-Business (50 or fewer emp.) 11/9/2021 "Unethical company with a poor product and aggressive billing" 0/5 What do you like best about PatientNow? I like RxPhoto component of the program with a good support team. Review collected by and hosted on G2.com. What do you dislike about PatientNow? It's a compilation of half-baked products that are not great for your business. The most upsetting part is dealing with the company and being ghosted by them while they keep charging you for the product you have canceled. I have offered to give feedback, but they have no interest in improving their product. Moreover, they have poor customer service. They are only interested in making the sale. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Patient Now has no interest in solving an issue. The moment they realize you are not going to be a paying client, they disrespect you and stop answering your calls or e-mails. It has been the worst customer service experience. I have been in business for 18 years, and I have great relationships. This has been a very unpleasant experience overall. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alyson R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyson R.") AR Alyson R. Marketing Coordinator Small-Business (50 or fewer emp.) 5/6/2021 "Best EMR I've used." 5/5 What do you like best about PatientNow? I love the integration with so many other softwares. I like how many features there are that make my job easier, such as the waitlist feature. And, internal communication is made easy! Review collected by and hosted on G2.com. What do you dislike about PatientNow? It is not the most user-friendly system there is. If you have never used EMR before, it can be challenging to pick up. However, once you have learned how to use it - the tools are incredible useful. Review collected by and hosted on G2.com. Recommendations to others considering PatientNow: Best EMR I've used, a must-have for aesthetics practices. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Communication both with patients and between staff members is made easy. I love the drag and drop features. I also love the patient portal integration for digital paperwork and going paperless. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/17/2021 "Ok EMR system" 2.5/5 What do you like best about PatientNow? The functionality of processing memberships, inventory control ans reports Review collected by and hosted on G2.com. What do you dislike about PatientNow? Lack of IT support. Not as efficient as others Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Patient info organization. Great for texting patients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/20/2018 "Works great for our cosmetics/injectables clinic" 3.5/5 What do you like best about PatientNow? 1. They have a treatment pathways option where it reminds users when to do a follow up call, retreatment call, and cancellation calls. This is great for patient retention and we use it daily. There’s also a patient communications tablet where it’s easy to keep track of all communications between the office and patient. 2. I also like the injectables tab when documenting treatments; it makes it easy to document procedures. It’s easy to insert in data points (medical history, allergies) from this into your SOAP note as well and you can set it to pre-populate. 3. I like that Consents can be signed right into the EMR. 4. I also love sticky notes option— I can write in important alerts or notes that pop up right away every time the patient’s chart is opened up. Review collected by and hosted on G2.com. What do you dislike about PatientNow? With documentation, the formatting (editing tables, headers) can be restrictive. It’s not as easy as it could be to create and delete tables. Making templates is slightly complicated to make it "pretty" and getting the headers and tables to line up, but a tech savvy person could figure it out. We have problems sending e-scripts from patient now, so we just call in scripts or print a paper copy after writing it up in the prescription/orders tab. We are having problems sending emails from patient now (for follow up emails) and tried to ask Patientnow IT to help but they have yet to fix it for us. IT support and customer service for patient now is lacking. Review collected by and hosted on G2.com. Recommendations to others considering PatientNow: It's great for the right type of practice, such as practices utilizing cosmetics, lasers, injectables. Review collected by and hosted on G2.com. What problems is PatientNow solving and how is that benefiting you? Our problem can be patient retention, patients forget to come back. The retreatment pathways help us keep track of who to call. It has also solved our organization. We can keep consents, documentation, scanned documents in the patient's chart. Review collected by and hosted on G2.com. 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