ParentSquare Reviews & Product Details

Forget everything you thought you knew about customer service! This team is relentlessly responsive, and continuously upping their game and adding in features.

Thanks to ParentSquare, our district has officially gone next-level. With one communication platform, our messaging isn't just faster and clearer, it's more consistent and impactful. Deliberate and timely.

The built-in translations are a game-changer. Parents can command their children's school universe from their phone - whether it's diving into information, settling up payments, or reaching out to staff - no matter which school or grade their kids are in. Review collected by and hosted on G2.com.

The app is so easy to use that without careful planning and training, can lead to parents feeling overwhelmed from too much communication. Review collected by and hosted on G2.com.

I like that ParentSquare makes it easy to assist teachers and district leaders with posts and direct messages to parents. The read receipts and delivery reports give us assurance that pertinent information reaches every student’s home. It's convenient that parents and teachers don't have to search for or save phone numbers. I find it helpful that we can send out field trip forms and accept payments through the app, making it a one-stop shop. The initial setup was so easy! Review collected by and hosted on G2.com.

Toggling between staff and staff-parent accounts is sometimes glitchy with no rhyme or reason. They get stuck in an endless verification loop. ParentSquare needs to find why it happens for some and not all. Review collected by and hosted on G2.com.

ParentSquare is super easy to use. Adding students to a group automatically adds their guardian contact, which is great! Our integration with ProgressBook is great, and the information is acurrate. Our implementation team providied superior support, which made the transisition smooth. ParentSquare is used daily throughout the distrcit! Review collected by and hosted on G2.com.

So far we have not run into anything inside ParentSquare we don't like. It was such a drastic change in a positive direction from our old platform, that we totally satified as it is. Review collected by and hosted on G2.com.

Due to the ease of use of the platform, the amazing translation features, and the ways we can reach families in multiple modes (text, app, and email) we are at an all time high of family engagement in our district. Our students and families are more engaged, know where to find information, and have one place to turn to for details about their questions. ParentSquare truly has been the best solution for all of our communication needs. Review collected by and hosted on G2.com.

There is very few things that we dislike about ParentSquare. The one component, which we are told is coming soon, is read receipts on messages to parents. Review collected by and hosted on G2.com.

The posts feature, particularly the studio editor has been a great improvement over our previous system of contacting parents via the message center on Skyward.

Here are some things I like about ParentSquare, particularly posts using the Studio Editor:

1) I can create a template I can use over and over again.

2) I can insert photos and links to both websites, PDFs and other files.

3) I can see the data on who had viewed and interacted with the post.

4) I can share a link to the specific post.

5) If a student enrolls in my class after the school year has started, families can still see previous posts from earlier in the school year (ie- beginning the year information, etc)

Some other features I like:

1) Room parents can be added to communicate with families

2) There is a signup feature that replaces the need to use Signup Genius Review collected by and hosted on G2.com.

I am really experiencing a lot of barriers in communicating with families on ParentSquare. As I have been trying to use the platform with fidelity (particularly to message parents, instead of emailing them), I experience barrier after barrier in this form of communication.

Here are some challenges I am experiencing with the message feature on ParentSquare (specifically Group Messages):

1) I cannot save a draft message (however, this is an option with posts)

I cannot "schedule send" a message (however, this is an option with posts). This is a valuable feature I've used in emailing because I can respond to messages "after hours," but parents don't know that I'm emailing them "after hours."

2) I cannot mark a message as unread (I typically do this when I want to remember to go back and respond at a later time)

3) After a parent sends me a message, I cannot add someone to include in the message (ie - counselor, case manager, etc). This is a feature I use with nearly every email that a parent sends me. I also can't "bcc."

4) I cannot format a message with underlines, highlights, bolds, italics, etc. I often use these features to help organize information and bring attention to important details. Review collected by and hosted on G2.com.

We love ParentSquare! We know our secretaries and administrative assistants are the hearts of every building. Patent Square saved hundreds of hours of their valuable time and thousands of dollars just digitizing our back-to-school communications. Review collected by and hosted on G2.com.

Sometimes multiple new feature roll-outs can be confusing for families. Review collected by and hosted on G2.com.

ParentSquare has significantly improved how our school communicates with parents. Right from the start, the support and onboarding process were outstanding, which made it easy for everyone to adjust. The platform offers features such as secure document delivery and automated notices that are both user-friendly and efficient. I am impressed by how quickly we managed to integrate everything ParentSquare has to offer within just one marking period. Review collected by and hosted on G2.com.

The only issue we run into is self-inflicted. Groups can be a little tricky if students are from multiple buildings. This wouldn't be an issue if our 9th grade students were in our high school or if our SIS handled things a little differently. Review collected by and hosted on G2.com.

We love the ParentSquare because it is so easy to use, great customer support, and ease of integration with our SIS. Just a great application all the way around. Review collected by and hosted on G2.com.

Nothing, we love the platform for all our communication Review collected by and hosted on G2.com.

ParentSquare has greatly improved our communications, especially after we received a complaint from OCR. Now, everything we need—forms, emails, one-on-one messaging, payments, and more—is conveniently located in a single central hub. When our district faced a complete network outage that lasted several days, we relied solely on ParentSquare as our only way to communicate. I truly cannot say enough positive things about ParentSquare! Also you will NOT find better Customer Service anywhere else. ParentSquare LISTENS to OUR needs! Review collected by and hosted on G2.com.

There really is not anything I do not like! Review collected by and hosted on G2.com.

There is little to like from an end user perspective. Review collected by and hosted on G2.com.

ParentSquare floods parents with nonstop noise and gives almost no real control over what comes through. The notification settings are awful, so you either get spammed with constant alerts or miss important updates. The interface feels chaotic, older messages are hard to find, and basic things like fixing profile information often require contacting the school because the app won’t let you update it yourself. Other parents report the same issues along with confusing setup, poor support, and a general sense that the platform tries to do everything but doesn’t do any of it well. The idea is good. The execution makes daily communication harder, not easier. Review collected by and hosted on G2.com.